[Fix] Network Connections Folder is Empty in Windows, Not Showing Network Adapters List

UPDATE: If you upgraded from Windows 7 or 8.1 to Windows 10 and can't find any available wireless network in the list, check out METHOD 4 first.

Today I'm going to post a solution of a weird problem which I faced yesterday. When I updated the driver of my network card and restarted my computer system, I faced a strange problem.

Suddenly the "Network Connection" icon in system tray started showing a yellow triangle with exclamation mark (!) on it as shown in following screenshot:

Network_Connection_Icon_Yellow_Exclamation_Mark.png

I double-checked the Internet connectivity and it was working absolutely fine. I was able to browse on Internet.

To investigate the issue, I checked the Network Connections folder, it was empty. It was not showing any network adapter. It was absolutely blank as shown in following screenshot:

Network_Connections_Folder_Empty.png

I did lots of things to fix the issue like restarting the router, enabling/disabling network services but all in vain.

At last I tried resetting network adapters configuration using Windows registry and it did the trick. I was able to fix this annoying issue using my favorite Registry Editor. Actually Windows stores a cache of network adapters configuration in registry and if by any chance the cache becomes corrupted, you might face such kind of strange issues.

Anyway I'm sharing the solutions here so that if anyone else faces this problem, he'll be able to fix it easily without any hard work.

To fix this issue, you just need to follow these simple steps:

METHOD 1:

1. Type regedit in RUN or Start search box and press Enter. It'll open Registry Editor.

2. Now go to following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network

3. In right-side pane, you'll see a binary key "Config". Select it and press Delete key on your keyboard. You just need to delete Config key.

Fixing_Empty_Network_Connections_Folder_Problem.png

Don't worry. When you delete the key and open Network Connections folder or restart your system, Windows automatically re-creates the key. By deleting the key we are just clearing the configuration cache.

4. Once you delete the key, close Registry Editor and open Network Connections folder again and now it should show all network adapters without any problem.

Network_Connections_Folder_Fixed.png

PS: If you don't want to edit registry manually and want a ready-made registry script to do the task automatically, download following ZIP file, extract it and run extracted REG file. It'll ask for confirmation, accept it:

Download Registry Script

METHOD 2:

If the above mentioned method doesn't work for you, try following solution given by our reader "Campbell":

1. Open Device Manager using devmgmt.msc command and locate the Network adapters.

2. Right-click on each network adapter one bye one and select Uninstall.

Uninstall_Network_Adapters_Device_Manager.png

3. Once all have been removed, right-click again and select Scan for hardware changes.

The adapters will be rediscovered and when the drivers are loaded back, the devices will re-appear in Network Connections.

METHOD 3:

If none of the above mentioned methods work for you, try following solution given by our reader "Rusty":

1. Type regedit in RUN or Start search box and press Enter. It'll open Registry Editor.

2. Now go to following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\Connections

3. In right-side pane, you'll see a multi-string key "ClassManagers". Double-click on it and it'll open the edit dialog box to change its value.

4. The dialog box will contain 4 GUIDs and each GUID must present on a separate line. If you find that all GUIDs are present in a single line, put them on separate lines by pressing Enter key after each closing curly bracket '}'.

For your convenience, we are providing the correct value of the key. Copy following text and paste it in the edit dialog box:

{B4C8DF59-D16F-4042-80B7-3557A254B7C5}
{BA126AD3-2166-11D1-B1D0-00805FC1270E}
{BA126AD5-2166-11D1-B1D0-00805FC1270E}
{BA126ADD-2166-11D1-B1D0-00805FC1270E}

Fix_No_Adapters_List_Network_Connections_Folder.png

After correcting the value, click on OK button to apply changes.

5. That's it. Close Registry Editor and open Network Connections folder again and now it should show all network adapters without any problem.

PS: If you are not familiar with modifying registry, you can download following ready-made registry script to do the task automatically. Just download following ZIP file, extract it and run extracted REG file. It'll ask for confirmation, accept it:

Download Registry Script

METHOD 4:

This method has been added specially for Windows 10 users who upgraded from Windows 7 or Windows 8.1 and can't see any wireless network available in the list:

1. Open Command Prompt as Administrator and run following commands one by one:

reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f
netcfg -v -u dni_dne

2. Close Command Prompt and open Network Connections folder again and now it should show all network adapters without any problem.

NOTE: Many readers have reported the error 0x80004002 while executing the second command. The error may occur if the Registry key was not successfully deleted by the first command. In such condition, you'll need to delete the Registry key manually using following steps shared by our reader "Scott French":

1. Type regedit in RUN or Start search box and press Enter. It'll open Registry Editor.

2. Now go to following key:

HKEY_CLASSES_ROOT\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3}

3. While you are on {988248f3-a1ad-49bf-9170-676cbbc36ba3} key, press Delete key to delete the key from Registry.

4. Now run the second command netcfg -v -u dni_dne in Command Prompt and it should work.

METHOD 5:

If the network adapters are showing properly in your computer but you are still getting yellow triangle with exclamation mark (!) on network icon in system tray and can't connect to any website, you can try to use custom DNS server settings for your Internet connection with the help of following tutorial:

How to Change or Use Custom DNS Server Settings in Windows?

Custom_DNS_Server_Settings.png

METHOD 6:

If using custom DNS doesn't help you, try following:

If you are using any virtualization software such as Virtual Box, VMware Workstation, etc in your computer, these software also install their virtual network adapters to use Internet connection in the virtually installed operating system. Sometimes these virtual network adapters can cause your Internet connection not working.

To fix it, just uncheck or uninstall these virtual network adapters from your Internet connection properties as shown in following image:

Uninstall_Virtual_Box_Network_Adapter_Windows.png

To open Internet connection properties, go through STEP 1-3 as mentioned in above tutorial to change or use custom DNS server settings.

METHOD 7:

Some readers have reported that they faced this issue due to Kaspersky or other 3rd party security software. So if you are also facing this problem and none of the above mentioned solutions worked for you, try to uninstall your antivirus program or Internet security suite. It might fix the problem. If it works, you can try to reinstall the security software again, it should work now without any problem.

PS: You can also check out following tutorial addressing similar issues:

[Fix] "One or More Network Protocols are Missing on This Computer" Error in Windows





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Posted in: Troubleshooting, Windows 10, Windows 7, Windows 8 / 8.1, Windows Vista, Windows XP


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Comments

  • hello my friend i am currently having a problem similar to this empty network folder that you had, mine is doing the same thing for the control panel. it still works on the startmenu when it's enabled as a dropdownmenu but going directly to the folder and i would see nothing there. i tried going to the registry like how you solved yours but i cant tell which of the keys point to the control panel and i dont really wanna do trial and error on registry keys cause that would not end up good im sure you would agree. i could understand it pretty well through your website and i dont really wanna bother u with a problem only i am having but if you could just point me to the right direction if you would happen to know where in the registry i should look i would really appreciate it. thanks man

  • VG

    ^^ Did you try to enable classic view/View by large icons or small icons using drop-down menu in Control Panel?

  • i dont think i remember doing that. maybe it was the theme that i applied that coulda changed settings somehow. switching to other themes doesnt help now though its pretty much the same regardless of what theme i apply. when im on the desktop and i click personalize u know how on the left side there's links to like other things like resolution or ease of access, i dont see those anymore. i dont even know how to make a restore point cause i dont know where to go with the control panel out restoring i can do but creating a restore point i got no clue how to do that manually. oh well thats ok vg i will try to figure it out. im gonna check to see if there's a change in the policies. thanks anyway man.

  • VG

    ^^ You can try sfc /scannow command in Command Pormpt. It'll restore all default system files which should fix your problem.

  • i would consider that one a last option though, wouldnt be able to sleep if i dont figure out whats causing the problem Lol. and i did. was the shell32.dll , i replaced some bitmaps and apparently one of them was slightly larger than how it should be. it couldve been that because all returned to normal after i restored the original file from the disc which i learned how to do from you by the way thanks for that one. all its backups were corrupted the same way apparrently which didnt help figuring it out. but alls good in da hood now. thanks vg. askvg rocks. \m/,

  • Hey Vishal. I have the problem u discribe but the steps do not fix it. When I go into HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network there are only 3 items: (Default), Config, FilterClasses. After I did your little trick and restarted Config was back but still no items under Network Connections. Bear in mind I just formated my PC. ANy suggestions?
    Thanks.

  • VG

    ^^ You can try to run sfc /scannow command in Command Prompt. It'll restore default system files and settings.

  • thumbs up

    really worked, solved my problem.

    thx man

  • Hey this didn't work with me. I resently wiped my computer and redownloaded windows 7 using a disk i got with a different computer but the product key that came with the computer that won't connect VIA ethernet. any idea why? thanks :D

  • VG

    ^^ It might be an OEM license key thats why its not working with other setup disc.

  • Hi, tried as you suggested to delete the config but nothing returned to my network connection folder. Besides, microsoft also suggested to "device management" folder to uninstall the network adapter driver and let the windows re-install a new driver, but I also found the device manager folder empty as well!! what should I try next? I am currently using Norton 360, but nothing helps!?

  • Thanks bud your awesome

  • it worked for my computer , thanx for the info

  • I spent 4 hours troubleshooting and 5 minutes to resolve after reading this article. Thanks for posting and sharing to help other with the same problem.

  • Thanks - worked like a charm!

  • I had this same problem, but unfortunately deleting the Config key didn't work for me. I did manage to find a solution though.

    In Device Manager, locate the network adapters, and right-click and select Uninstall. Once it has been removed, right-click again and select Scan for hardware changes. The adapters will be rediscovered, and when the drivers are loaded back, the devices will re-appear in Network Connections. Unfortunately this needs to be repeated on each device.

  • For me it was the services, the networking service was turned off for some reason.
    You may want to check administrator tools - services - and make sure that your networking services are set for automatic and that they are started.

  • Thank you so much; I thought I'd permenantly messed up my network adaptor, but this solution fixed it up beautifully and without any hassle.

  • Thanks !

    Worked like a charm after deleting Config Key in Registry.

  • Hello admin,
    i'm using windowsXP
    nd tried the above trick but it was not worked for me......
    There was nothing visible in my network connections
    nd net is also not working
    pls suggest me a trick

  • vishal bhai !! my internet isnt wrking ! i dont knoe why.. someone told me network ka folder is empty something is missing.. what should i do?.

  • You saved my a**, thanks man!!! :)

  • Thanks, the fix work for me.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network
    Delete Dword Value = Config
    Machine Rebooted
    Can join in Domain now.

  • hey ... i think i got the same problem but instead of the yellow exclamation mark it is an x red but still connected, i follow what you has said but still my connection folders are empty, any hints?

  • hi ... i have download the file that you commented but all i get is nothing, if i opened it there is nothing wrong in it, it seems like it is empty.

  • VG

    ^^ Try to redownload the file. Its working fine here.

  • PS: When I see the last screenshot, the connected Wi-Fi name is WARNING!!!

  • VG

    ^^ That was done intentionally. I have changed the name using DSL Router configuration page. ;)

  • THANKYOU!!!!!
    after trying everything i could think of, and spending hours on the phone with a consultant, and taking it to my friend who has 20 years experience in networking at a Tel-Co, I was about to throw the damn laptop out the window. A Google search for "nothing showing in network connections windows 7" brought me here.
    An easy fix when you know how.

    I'd like to know why this problem occured, any chance its the result of a virus or hacker?

  • VG

    ^^ No. Its not a virus or hacker attempt. It might happen due to corrupt Registry keys or any 3rd party software.

  • it was not helped me. our problem is same. but it s not solution on me. the yellow mark right there. please help me i am going to be sick.

  • Hey, Im having a problem where my laptop can not connect to the internet at all, it says there are no connections to connect to. I open the network sharing center and click on change adapter settings which i need to do and nothing is there? I have done your steps and i have tried a step using cmd program as well and the cmd did not sort anything and neither did this, Please help me!

  • VG

    ^^ Did you try to manually create Internet connection?

  • Have the same issue. Installed AVG on my wife's desk top, all was well. Ran scan, no problems. Performed Windows updates, restarted after completed, and when rebooted, cannot access internet. Checked network connections folder, and it is empty. Unplugged and replaced cat5 cable from router to her desktop with a known cable, and it does not recognize the internet connection. Will try the above and see if that works. Thanks.

  • Spot on. This really worked. Very grateful to you for sharing this. Thanks man.

  • I tried regedit path... didn't work.
    Running sfc /scannow... didn't work.

    But uninstalling/reinstalling did!

    Thank you for this thread! Its surprising that this came out in 2011 and i'm still experiencing it now its already 2014!

  • Thanks dude!!!!

  • Thank youvery much
    I bought a second hand pc with xp.
    I have missing dlls and no cd. is there a way to fix the missing dlls without cd?

  • Hai VG,
    This solution has worked out for me.
    Since I'm facing the same issue of triangle yellow color mark at network icon rarely sometimes unfortunately, I feel a little disturbed with that signal, but I am able to access net even the symbol is there...
    Today also I got the same problem and I got rid of it by your idea.
    I had changed in registry and tried, it worked well.
    thank you soo muchhh.......

  • I only had the Local Area Connection Adapter icon missing, but this didn't fix it for me, but it led me down the right path to fixing my issue. Uninstalling and Reinstalling the Network adapter fixed my issue. Thanks for sharing.

  • Worked for me as well - you may have to right click the panel and click "refresh" - that is what I had to do and then they all re-appeared!

    Thanks goodness! Been fighting this for months!

  • hey ... i think i got the same problem but instead of the yellow exclamation mark it is an x red but still connected, i followed what you has said but still my connection folders are empty, any hints?

  • I tried this but there is no binary file named config in Network. So I cant delete it.
    I tried to dowload the specified file. No luck with it either.
    Pls help. My cousin deleted some files to free space without knowing they are drivers

  • Thanks a lot for your solution VG posted here!

    I've been fighting this problem for 3 days now. Suggestions from answers.microsoft.com and other sites were useless for me. Reinstalling drivers in several different ways (MS's Device manager, tool from laptop manufacturer etc.) didn't help at all. Thank God I've found this page. However mapping network drives ended with an error message and I had to run following commands in "cmd.exe" (started as an administrator):
    netsh winsock reset all
    netsh int ip reset all

    And then restart the laptop.

  • Thanx vg
    ur suggestion worked .

  • I lost the "config" after i rebooted.how can i restore it? Im using windows xp

  • Hello Vishal,
    First of all, thanks very much for sharing your great and secret network solution!
    I also had same problem
    What interesting here is; that Microsoft/Windows website unable to provide this problem , but reading your blog,
    now, mine was fixed.
    Thanks again!

  • THANK YOU! This worked for me on a Server 2008 R2 Enterprise. The Server Management Console would crash right away upon start-up, and the network connections were completely blank. Deleted the registry entry and restarted the server - worked like a charm! Thanks again.

  • Thanks a lot last my internet problem will solve great and again thanks

  • VG'
    I am currently in vacation and traveling with 2 laptops: Acer Travelmate Windows 7 (ATW7) and an old Asus (WinXP). On the 2nd day, I found that my ATW7 did not display any wifi network including the hotel network which the Win XP automatically connected to. I spent a lot of time trying to resolve the ATW7 issue but finally implemented a temporary solution: I manually add the connection details of the wifi network detected by the Asus Win XP laptop...

    While my temporary solution is working fine, it is annoying and time consuming. I would like to implement a permanent solution and I am tempted to try your fix as I think that my problem is identical to yours.

    Before implementing your solution, can you please tell me if the following differences are due to a difference between our operating systems or due to potentially another problem:

    1) when in contact with an available (but not displayed) wifi network, my ATW7 shows a wifi icone in the task bar (at the bottom right) with a yellow sunshine (not a yellow triangle with an exclamation mark)

    2) When I left-click on this icone, nothing happens. When I right-click, I have the options to resolve the problems (no solution offered is working for me) or to open the Center Network and Sharing (this is the best translation in english). At Center Network and Sharing (down under Configuration Panel), when I click Connection to a network, nothing happens i.e. nothing is displayed not even an 'empty panel' like in your case.

    3) When I follow the steps of your fix in regedit up to Config, only only the name field 'Config' appears as selected, not the whole line like you.

    These 3 differences appear minor and I sense that I have the same problem but if I delete Config will I really clean the cache and Windows 7 will really re-create Config, or could I make things worse because of diffent operating systems or other differences

    Your help would be greatly appreciated.

  • VG

    ^^ You can try the above solution, it'll not cause any problem.

  • THANK YOU SO MUCH! That tip about deleting the control key in the registry was pure GOLD! That solved my problem. THANK YOU!

  • On the windows server 2008 it was used to work correctly. On morning I found the network adapter is not working. I tried the trouble shouting and found a post 'the Network adapter is not installed' i trie to see in the list but nothing. Even in the device manager there is no network adapter. Please help.

  • VG, I finally implemented your fix but it did not work for me. After deleting the Config, there was still a 'sunshine' on the network icone, the network folder did not open at all and I could no longer manually added the coordinates of an existing network. So I did some research with my old Asus (Win xp) and found that my Acer Travelmate was pre-configured with 'enterprise' security level and, by default Windows was managing the wifi network cards (in the background). Since my wifi card was an Intel, I downloaded admin utilities from Intel web and allowed Intel to take over the control and management of wifi networks. This is when I saw the list of available networks and noticed I had an 'enterprise' profile. I switched to 'personal' and was finally able to connect to the desired public wifi network. Thank you VG, you inspired me to try your fix and then after to find a solution specific to my laptop.

  • 3 network adapter visible in device manager
    Not in network connections
    Deleted config
    Uninstalled and reinstalled one because I hav cd for one only
    But nothing come in network connections

    Didnot run sfc/scan now. Because it is asking for cd which I do not have
    Help

  • When I went to HKEY_LOCAL_MACHINE all I got I'm the right side panel was "default". I didn't see any "Config". Can someone plesse help?

  • worked like a charm. Thanks!

  • Worked for me - many thanks

  • Thanks Vishal! Worked without problems.

  • Thanks a lot it did work fine.

  • This solution fixed the issue what I expected to be complicated. Really appreciate this write up.

  • I had installed a new antivirus and then a red X showed up on my connection ( wired ). later I also deleted a VPN thinking that might help. this is when I noticed the empty connections. I then found your advice and did the registry thing deleting the 'config'. after a re-start ..the red X was gone and the connections info appeared..thus solving all of my problems at the same time. thank you sir. thanks to all people like you in this world.

  • dear all,

    this does not work for me even after deleting / uninstalling network adapters, running a. netsh winsock reset all, b.netsh int ip reset all commands.

    deleted config file many-a-times in combination with all above solutions provided.

    pls help ..server has all development environment on it..can not waste time & resources reinstalling it.. dev is at grinding halt..

    ..Ajit

  • This is legit!

    Thank you very much!

  • Thank you so much for this fix. Not sure how I lost network connection in the first place, especially as my husband's account in our laptop worked fine!

  • thank you. your solution solve the problem.

  • thanks.

  • Hello i deleted the config file as mentioned above in windows 8 but it did not work , is there a different solution for windows 8??

  • Υou are AWESOME!! I had tried everything for a month and i was about to reinstall win7 64 bit to my laptop when i noticed your topic. In my case i had to delete all the yellow sub-folders under the folder "Network".Thank you very mutch !!

  • Thanks, you saved my day!!!
    First time when this issue occured to me in Dec 2005 (was on site in a remote place) i had no other solution than re-installing XP. When this happened again yesterday night (in Nov 2014) I expected same... but with your sollution, the fix was a matter of few minutes.
    Have the partition image from 2005 though, and will give it a try... just for the sake of completenes.
    One note: after deleting the "Config" a reboot is required.

  • Thanks a bunch. Worked great. Saved me a ton of time.

  • Had the same problem on a server 2008R2, shares could no longer be connected to. Red cross in the network icon in systemtray. After deleting the config key in the registry and rebooting everything was working fine again.

    Thanks, great tip !!

  • Dude as u said to open d regedit nd delete d config kwy but den in myn hkey local machine there is no such binary key..i jus hav one default key..plz help ..

  • Sorry but after deleting d config key nd restarting d comp shoelez no improvement..plz help

  • Campbell...thanks so much!!! What you suggested worked!!

  • After following your steps, my network adapter reappeared. The problem I'm having now is it keeps saying limited access and won't allow me to connect to the internet. Any suggestions?

  • Wow thank you! One of our clients was having an issue where the connection would ranomly disconnect, a couple time a day. We could not figure it out, but we noticed the network connections folder was empty. We tried a number of fixed but this is the one that did it, thanks!

  • Hi All,

    I tried all the solutions above and none of them work. But later on I went back to the Local Network Connection and add the Service call "Deterministic Network Enhancer" and everything back to normal. The IP address and other information is showing now. Here is the instruction: Go to the Control Panel select the Network and Internet--> Network Connection--> highlight the Local Area Connection and right mouse click--> select the properties-->Click Install--> click on Service and click Add--> select the "Deterministic Network Enhancer" and Click OK. This should add this back to the local network connection. Afterward click on Detail or status on the local network adapter and it should show the ip address.

  • Thanks for the solution!
    As usual, you offer sound advice!

  • Just worked on Windows 8.1, but it needed a reboot.

  • Thank you for the advice, now my issue is solved as well :)

  • This did not work for me. In our case, we had uninstalled AVG anti virus, and I believe the AVG firewall had it's tentacles in the network adapter drivers. The AVG uninstallation process left the adaptors in a broken state. We were able to fix the problem by going into device manager (where each network item was showing a yellow triangle with an exclaimation point (!). We uninstalled each one, one at a time, then scanned for new hardware. Each NIC was then automatically detected, and the driver re-installed. This fixed us. Good luck!

  • I wanted to try this so I when to the
    register editor/hkey_local_machine/system/currentcontrolset.
    But here there wasn't any network tab. (btw only have control, enum, hardware profiles, policies and services)
    also i looks like your network connection file is empty, with me the network file is empty.

    I wondered if you have any idear what this could mean.

  • VG

    ^^ The "Network" key will be present under "Control" key. So expand Control key and scroll down to get Network key.

  • Rebooting the computer into safe mode with networking fixes this issue as well.

  • Thanks Campbell. Your fix worked fine for me whereas the other fixes did diddlysquat. Uninstalling the network adapter and then serach for any hardware changes reinstalled my adapter and it shows up now in the network folder and no more X through my network icon on my task bar.

  • Both you and Campbell are absolute legends. Thank you for sharing.

  • Tried all steps listed above on my Win7 laptop - did not fix. Viewing Network Connections still shows a blank screen. No adapters listed.
    Any help is appreciated.

  • Found a fix that worked for me -
    The broken laptop did not have a registry entry for the network adapters
    Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\Connections. You should have a Multi String Value named ClassManagers with Value Data for each adapter on a separate line.

  • Method 2 worked, yet my Hamachi and Tunngle adapters will need reinstallation now.

  • I have tried all the 3 methods it is still not showing my LAN network connection in the folder what do I do now? The third method all the 4 GUID are all arrangedin order. My problem is not yet solve. Only my wireles network connection is howing in the folder.

  • You da MAN, thanks a billion for your post !!!!!

  • none of the above listed were the issues in my case. THe issue happened when windows was upgraded from 8.1 to 10. "network connection" would be blank on upgrade. upgrading the drivers to windows 10 compatible latest drivers did not fix the issue. Reverting to windows 8.1 helped to get the network connections back. Apparently, upgrading while having Cisco VPN or Anyconnect software client will cause these issues. Advice is to revert to windows 8.1, uninstall the cisco vpn client and then upgrade to windows 10. I am going to attempt this today.

  • VG

    ^^ Try the method 4 and it'll work.

  • I just updated to Win 10 and had this problem. I tried method 4 but it keeps giving me a syntax error

  • VG

    ^^ Please try again. There was a typing mistake in the previous command. Now fixed.

  • Hello,

    I did the upgrade from windows 8.1 to windows 10 and my network connections are gone. I tried using method 4 to fix this, but I am getting an error on the second command netcfg -v -u dni_une. The error is : ... failed. Error code: 0x80004002. Any help on this would be most appreciated and thanks for posting this!!!

  • I had the same issue with the network adapters not appearing when I upgraded from 8.1 to 10. The network icon on the task bar showed a red 'X' and the icons in the control panel settings were missing. Device Manager showed that my Realtek card was installed and working properly but I had no internet connection. I looked at all four methods here but none helped.

    My issue turned out to be down to Kaspersky Internet Security 2015. Once I uninstalled it the task bar icon changed to the yellow '!' mark and then showed it was connected. The network adapter icon also reappeared in the control panel settings. I then installed Kaspersky again and all is working well.

  • I got the same error as Tony Moger... the netcfg -v -u dni_dne renders error code 0x80004002. Any help is appreciated! :)

  • VG

    Did you open Command Prompt as Administrator?

  • I got the same error as Tony Moger and Bob Jordan. I did open the Command Prompt as Administrator.

    I tried all four methods listed above to no avail. I have uninstalled my Anti-virus software (McAfee), I have updated the drivers for my network adapters (Realtek PCIe GBE Family), I have uninstalled all my VPN clients except Cisco and that is throwing an error and won't let me uninstall (claims I have a corrupted OS...could this be my problem?).

    The free Windows 10 upgrade is not worth it. I have wasted way more than $100 in my time on yet another Microsoft bungle.

  • I got the same error as tony moger, bob jordan & scott french. Running system prompt as administrator, method 4, code error: 0x80004002. PLEASE HELP!

  • VG

    The command is working fine here. I have checked it in various machines.

  • Zazo, Tony Moger, Bob Jordan et al. I have found a fix for my issue. Try going into the registry editor and manually deleting the registry key that you were trying to at the command prompt (HKEY_CLASSES_ROOT\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3}). Here is a link to the microsoft support page, go to step 5

  • This fix (Step 4 - manually) Is the only thing that worked for me! I was about to revert back to my Windows 8.1 but this saved me all that headache!

    Thanks so much!!

  • Thanks, this worked for me.

  • VG & Scott, you are real life savers! Thank you very much for your help! I got my computer back instead of having a giant MP3 player. (Method 4 - manually). All thumbs up you need!

  • Thank you so so much! After about 4 or 5 hours of pain and stress I eventually found this and Method 4 worked perfectly for me.

    Thanks again

  • Thanks!

  • ihave just upgraded from Windows 8.1 (64-bit) to Windows 10 (64-bit). After the upgrade was complete (upgrade mode: do not keep Apps) i had no WLAN or Ethernet connection. It did not even show me any WiFi networks. I also plugged in the Ethernet cable and the router recognized the cable and my PC too, so the green light from Ethernet cable connection was on on my PC. Yet, Windows 10 did not show any Ethernet cable attached in the network settings.. I ran all troubleshooters! No problems found.
    So i was left without any access to the internet and could not even download/install/search for drivers and support.
    I have now reverted back to Windows 8.1 and all is working fine.
    I am using a Lenovo Thinkpad y510
    The Device Manager showed the yellow warning signs with the Ethernet, WLAN and WWAN Network Adaptors. i have also installed all driver of window 10 from lenovo support driver.
    TeamViewer VPN Adapter (team Viewer GmbH, Date: 27th November 2007 Version:2.10.0.0
    All above drivers are up to date under Windows 8.1.
    Do i maybe have to wait for new drivers from Lenovo for my Thinkpad model? There is a Settings Dependency Package for Windows 10 that was issued on July 27th.. Do i need to install that maybe?
    My Bluetooth Devices worked

  • i have applied all method. doesn't any method worked

  • I don't know what's going on in the background to make this an issue, or how this fix resolves it (or how you even came across it), but just does save the day!

  • Method 4 worked fine.
    Thanks a lot!
    I only lost 2 hours trying to fix this before getting here

    Regards,
    T

  • Method 4 helped. Thx

  • Method 4 worked!! after hours of searching solutions. Thans a lot!!

  • Method 2 worked for me (Windows 10 upgrade, suddenly adapters disappeared 3 days later)

  • Method 4 worked for me too! Very helpful advice unlike 98% of the other sites on this topic! Thank you!

  • Thanks a lot!!!!

    Method 4 works for me.

    I wonder, how did you find the solution?

    I was easy to find the registry key....there was a few ;).

  • Just did a Win 8.1 to Win 10 ... had no networking, began to panic... found this blog, tried "Method 4" and presto, everything is alright. Thank you! :)

  • Just saved a Surface Pro 2. Thank you.

  • Thanks for these tips.
    I had the same problem but any method worked for me.
    But I found a new method which works on my config:
    1- Install a new fresh version of Windows 10 in a virtual machine.
    2- Remove the network card from device manager.
    3- Export registry key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network" in a file.
    4- Remove the network card from device manager on my PC.
    5- Delete all the subkeys in the Network registry key on my PC.
    6- Import all the subkeys from the file exported from the VM.
    7- Reboot the PC.

    Thanks for your help.
    Best regards.

  • The Method 4 saved me from going back to windows 8.1 for the second time. Thank you for the solution!!!

  • Had this issue after the October 29th ish. Windows 10 updates from Microsoft.
    Tried various of the methods mentioned here which did not work.
    Eventually worked out that had to reconstruct the
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network"
    which was missing various keys then carried out a sfc /scannow
    and then removed Kaspersky AV, finally this seemed to work.
    Suspect it was the AV software all the time so if none of these other things work
    try uninstalling your Third Party AV software.

  • First of all, thank you very much for your help to fix one important issue of my network problems with win 7 HE.
    Unfortunately there is still another problem.
    The network runs well until suddenly I get the red "X" an ipconfig etc is empty.
    I can repair it with problemsolving "network and internet" and "home network goup".
    Then the system resets my wireless network adapter and the net works fine for 15 min oder 90 min.
    I really don't have an idea how to solve it and what the depencies are.
    Would be great if you could help here as well.

  • Method 4 worked great for me-- thank you so much!

  • After trying a number of things I found this site - the command to delete DNI_DNE or whatever was giving me the error (saw the suggestion on a previous site too) but you guys gave the steps to manually delete from the registry - DID THE TRICK! What a PITA but glad it's fixed. Thank you thank you. Geek rule. :)

    Dell 2330 Inspiron All-in-One upgraded from Win8 to Win10

  • Method 4... thanks heaps

  • Worked! First Method worked on Windows 8 computer.

  • You're great! After a lot of attempts I found the solution using the command to delete dni_dne! great suggestion, Microsoft learn! ;-)

  • For me the culprit was Kaspersky antivirus software. Suddenly my network connections was empty and i tried all the methods. I am using windows 10 64 bit dell vostro 270s. Some of the methods were not applicable as i didn't find registry entry they mentioned.

    At last i found someone mentioning about uninstalling Kaspersky antivirus software. So i did that and it got fixed. My both wired and wireless networks are back.

    Thanks to all who shared their experience.

    Of course i struggled with this issue for 3 days.

  • Thanks Man first one is worked

  • This is all great info. I tried all your steps, unfortunately none worked. I did, however, find out that pulling the CMOS battery, and resetting the motherboard, finally kicked it in gear. Hope that helps somebody in the future!!

  • Thanks. I had the problem when upgrading from Windows 8.1 to Windows 10 on a Dell XPS 12. Method 4 with the manual Registry Edit worked.

  • After I upgraded to Windows 10, Microsoft had no idea why none of my network cards were working, the are the Atheros 9485 and the Realtek F Family ethernet card. I tried installing and reinstalling about 5 different drivers about 15 times and none of them worked. The cards showed up in Device Manager but not in the Connections Folder. I got to this page on my own and used method 4 with the manual alternative for deleting the key and now both cards are working.

    Thank you. Thank you. You are way better than Microsoft's Helpless Desk.

  • I was beginning to lose hope. I upgraded to windows 10 from 8.1 and method 1-3 didn't work. method 4 did work though. thanks for this article!! saved me a lot of headache.

  • Thank you very much, the method 1 worked for me on Windows 2012

  • Hyper-V was the culprit in my case! uninstall and reinstall

  • am unable to find 988248f3-a1ad-49bf-9170-676cbbc36ba3} key in registry and it says unable to find the key,

  • Thank you so so so muchhh!!! I've had this problem for ages and Method 2 worked for me on Windows 7 :D

  • In my case non of the above worked and everything that I did made it worse. First I had WiFi but no internet. If I plugged a ethernet in it worked, then I lost that after uninstalling and reinstalling the network card in device manager. The WiFi and Wired network cards do show as working properly in device manager. At first only the WiFi connection was missing in Network connections but after using device manager to unistall and reinstall all the adapters the network connections were blank and no entry in registry.

    Something was obviously getting in the way. And I had no restore point to go back to since updating to Windows 10.

    Tried uninstalling VPN Cisco software I had been using but that made no difference.

    In my case it was a Virtual Switch that I had created for Hyper-V virtual PCs in Windows 10. It had been working fine for a couple of weeks. I opened Virtual Switch Manager, removed the virtual switch and both the device manager and the network connections screen refreshed. The Network connections now show WiFi, Ethernet and bluetooth. Phew.

  • My god, method 4 work. try lots of method all day.
    Thanks a million mate.

  • thank you thank you.. i tried the first step but it did not work, then i tried the second step and it actually worked. restarted my computer and everything came back. thank you thank you very much. i thought i had to format my whole computer system. again.. thanks again

  • Hi, I had kind of a similar issue I uninstalled Google Chrome and I restarted my computer and when I when I came back into windows I had nothing in my network and sharing center of windows 10 home. and Up top where it says network and Underneath where it usually says Public or private it said Unkown network. So I went into the services and the network connections service failed to start it gave me a 1068 error the dependency service or group failed to start. And

  • So I restored my computer because I did not know how to fix this issue.. I really need a restore program that will allow me to restore my system by date bringing it back to an earlier date. I don't like the windows system restore. I want a program though that will allow me to restore my system to an earlier dat even if I can't boot into windows for some reason.

  • Hi,

    I had the same problem I restarted my windows 10 and I entered network and sharing in the control panel. and it said no active networks could be found and there was nothing there just that message and that's it. I disabled home homnegroup in the services could that may have been what caused the problem I also went to change adapter settings and no network adapters were showing none of any kind.

    I went to device manager and both the 2 ethernet controllers that I have were showing there with no exclamation point of any kind they said that they were working properly so I uninstalled them I did not uninstall the drivers just the software and I clicked up top to scan for hardware changes and it showed the ethernet adapters in the device manager but still nothing in the network and sharing or in the change adapter settings no ethernet icons nothing. The only Instructions I had was for the hkey local machine system current control set control network and I did not have a config entry in there I just have default and filter classes. I have no idea why I don't have config in there.

    Anyways Filer classes has

    ms_firewall_upper
    scheduler
    encryption
    compression
    vpn
    loadbalance
    failover
    diagnostic
    custom
    provider_address
    ms_implatform
    ms_switch_capture
    ms_switch_filter
    ms_switch_reserved
    ms_switch_forward
    So I do not know what to do... Any help would be great!

  • Hey, i've Downloaded Windows 7 Home Premium on my Laptop, my Problem is that i can't see any Networks, i can't even see Network Adapters, i was Trying ALL those Methods on this Page, none of them Worked for me.
    Please Help me!

    Greetings,
    Raj

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