Fix Problems While Installing or Upgrading to Windows 8.1


Windows 8.1 final version (RTM) has been released to public and you can download and install it using following link:

Download Windows 8.1 RTM Now

You can either perform a clean installation of Windows 8.1 in your system or you can upgrade existing Windows version such as Windows 8 or Windows 7 to Windows 8.1 as shown in following tutorial:

[Guide] How to Upgrade to Windows 8.1 from Windows 8, Windows 7, XP and Vista?

Windows 8.1 is an update for Windows 8 and the code base of both operating systems is same, so its quite obvious that you face the same problems and issues while installing or upgrading to Windows 8.1 which were faced by many people at the time of Windows 8 installation.

I have received a few emails from various AskVG readers who are facing issues while installing Windows 8.1 and those issues are same as issues faced in Windows 8 installation.

So in this topic, we are going to list all possible issues which you can face while installing or upgrading to Windows 8.1:

PROBLEM 1: Windows 8.1 Update is Not Shown in Windows 8 Store

Windows 8 users can upgrade to Windows 8.1 by downloading and installing Windows 8.1 absolutely free through Windows Store. You just need to launch Windows Store and there you'll see a link to install Windows 8.1 update.

But some people are unable to see Windows 8.1 update in Windows 8 Store. If you are facing this problem, check out following tutorial to fix it:

[Guide] How to Upgrade to Windows 8.1 from Windows 8, Windows 7, XP and Vista?

PROBLEM 2: Your Windows 8.1 Install Couldn't be Completed, Something Happened

Sometimes when you try to download Windows 8.1 through Windows 8 Store, you receive error message that something happened and your Windows 8.1 install can't be completed.

If you also face this problem, following tutorial will help you:

[Fix] "Your Windows 8.1 Install Couldn't be Completed, Something Happened" Error Message

PROBLEM 3: Can't Upgrade to Windows 8.1 RTM from Windows 8.1 Preview

If you are using the free Windows 8.1 Preview version, you'll notice that you can't upgrade it to Windows 8.1 RTM version because Microsoft doesn't allow it.

But you can force Windows 8.1 Preview to upgrade to Windows 8.1 RTM with the help of following tutorial:

How to Upgrade from Windows 8.1 Preview to Windows 8.1 RTM Version?

PROBLEM 4: Windows 8.1 Not Available for Online Purchase in Your Country or Region

If you are downloading Windows 8.1 using Upgrade Assistant and you get following error message:

Windows 8.1 isn't available for download
Sorry, Windows 8.1 isn't available for online purchase in the country/region you're in.

Check out following tutorial to fix the issue:

[Fix] Windows 8 Not Available for Download or Purchase in Your Country or Region

PROBLEM 5: Windows 8.1 Download Failed or Getting 'Access Denied' Error Message

If your Windows 8.1 download failed in the middle or at the end and you were unable to install Windows 8.1 or create installation media of Windows 8.1, you'll need to re-download Windows 8.1 using Upgrade Assistant. But if you try to re-run Upgrade Assistant, it'll ask you to purchase Windows 8.1 again even if you have already purchased it.

Sometimes you may also get "Access Denied" error message in Upgrade Assistant.

If you are facing these problems, check out following tutorial:

How to Re-Download Windows 8 Setup Without Purchasing it Again Using Upgrade Assistant?

PROBLEM 6: The Update is not Applicable to Your Computer

If you are unable to download Windows 8.1 from Windows 8 Store and it gives you error message that the update is not applicable to your computer or country, you can try the steps given in following tutorial:

[Fix] "The Update is Not Applicable to Your Computer" Error Message

PROBLEM 7: This upgrade path is not supported. Please close Setup and re-launch

If you are upgrading to Windows 8.1 and you get following error message:

This upgrade path is not supported. Please close Setup and re-launch from the root of the media or go back and pick a different installation choice.

Check out following tutorial to fix the issue:

[Fix] This Upgrade Path is not Supported. Close Setup and Re-Launch from Root of Media or Pick Different Installation Choice

PROBLEM 8: Your Windows 8 Product Key Not Working in Windows 8.1 Installation

When you try to install Windows 8.1 using Windows 8 product key, you receive invalid or incorrect product key error message even if your product key is genuine. If you also face this problem, check out following tutorial:

[Fix] Windows 8 Genuine Product Key doesn't Work for Windows 8.1 Clean Installation

PROBLEM 9: Can't Type @ and Other Symbols, Incorrect Character Appears

This problem is faced by Indian users mainly. When you finish Windows 8.1 installation using Upgrade Assistant and you try to type @, "" or other similar symbols in programs or login screen text box, incorrect characters appear on screen.

If you are facing this issue, you can fix it using following tutorial:

[Fix] Can’t Type @ and Other Symbols in Windows 8, Incorrect Character Appears on Screen

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That's all for now. If you are facing a different problem while installing or upgrading to Windows 8.1, feel free to post your problem in your comment...

Also Check: [Guide] Things To Do After Installing Windows 8.1

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Posted in: Troubleshooting, Windows 8 / 8.1

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  • Great Ultimate tutorial Thanks :)

  • Is there an ISO I can get somewhere so I can do a clean install, I'm already running Windows 8 Pro.

  • How to install win8.1 offline I have Win8 installed and dont have a net(specifically i have frequent formats) and wanted to know if thier is a setup for this update that could be installed on win 8 to update it to 8.1

  • hi,i have updated windows 8.1.but after updting there's a watermark 'secureboot isn't configured correctly. Build 9600.and major problem is every inbult metro app not working properly after updating..when i open metro app for mail app i am not able to click anywhere and after many seconds it crashes..
    please give me solution.
    i m using dell inspiron 15r 5521..liecence windows 8.

  • Hi
    I have a major problem..I have win8.1 preview(upgraded from genuine win 8 preinstalled in my laptop) my windows store and all other metro apps are broken all of a sudden..I just can get to open winstore..tried everything...

    I left it like that since i don't use metro apps i want to update to win8.1 pro..can i do it without the winstore??

  • hi....
    im using windows 8 preinstalled in my samsung ultrabook...
    i started updating win 8.1 using windows store.. but the download struck at 15% plz help me wt to do????? nw

  • When Boot From disc It show error that"Your system Needs to be repaired" then I tried from installing from win 7 it copies installation files then it restart and it stuck at 81% and restart and restore to win 7,But win 8 does not this error and installed correctly

  • hello,
    those who are facing problems with 8.1 metro apps,,please update graphics card driver compatible with 8.1.
    now all app is working well.

  • Install of Windows 8.1 from the Store failed and error message "Couldn't install Windopws 8.1 - You can't install Windows on a USB flash drive from Setup" appears. When I click on OK. the message "This app wasn't installed - View details" appears. When I click on "View details" the Message "Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code: 0xc1900104." appears. Tried twice and same message. HP Laptop G71-343US, 500 gig HD with 340 gig free.

    Windows 8 installed without a hitch previously.

  • Unable to install the downloaded set up (exe) file to install Windows 8.1 Pro (Student Version). My PC has Windows XP OS now. I'm getting error message that 8.1 supports upgrade from Windows 7 onwards. Request help.

  • VG

    ^^ Please check following:

  • Upgraded 8 to 8.1.
    Can't create rescue media because Key is "Invalid".
    Have used 3rd party software to recover License Key and get TWO different Keys from 4 different apps.
    Naturally, neither Key works. Microsoft is impossible to communicate with regarding this issue.

  • Hi All

    We are trying to evaluate Windows 8.1 Enterprise for role out across our company and no matter how we try to install it we get these messages:- (Sorry we're having trouble determining whether your PC can run Windows 8.1 please close the setup and try again) or (We're having a problem connecting to the Internet please try again) even though the internet is working perfectly.

    If anyone can advise we would be most sincerely grateful.
    Thanks in advance for your replies. Andy

  • hello sir
    i have the original win 8.1 pro dvd but during installation from bios it says win 8.1 installation has failed. also ican install win 7 successfully but no win 8.1.

    please help me

  • i have different problem i download windows 8.1 and start install it . the windows restart and continue install when the install is get finish i have error and restore my previous windows the error code is 0xC1900101 - 0x20007

  • I installed Windows 8.1, but my computer crashed, with a black screen. My led lights come on, monitor comes on, it beeps once, but then fails to boot. I have tried to get into bios, or safe mode and so far no luck. Anyone have any ideas?

  • VG

    ^^ You should try to repair Windows using setup disc or USB drive.

  • I tried to upgrade to 8.1 after purchasing a new computer. I installed Microsoft office 10 with one note. the 8. version allowed me to use the "microsoft key" /s key to copy the screen, but the 8.1 seems to use the same keys to get to "search" I uninstalled 8.1 Any other complaints about this?

  • windows 8.1 build 9600 got gegistery problems if install and it works but after the first 110 updates it crash you need to fix registery. download cccleaner en fix only missing shared dll's

    after this you can update windows.

    it took me 2 days olmost to find it gg

  • I'm doing a clean setup or whatever you call it but I found this problem it says we couldn't create a new partitionor locate an existing one. For more information, see the setup log files. But I don't have the log file since I downloaded this insted of buying a disk (if that's vent an option) so it has no setup log files and there is nothing about this on any websites help!!

  • Downloaded windows 8.1 when completed my avg.needed to do a restart to complete.and from then on cannot get anything at all.tried f8 .but still nothing. Trying for 1hr now.give.up and turned off.any ideas please.

  • Sophia try to access the boot menu when starting your PC and insert any windows disc and launch the CD ROM and install windows. Try to download win 8.1 again.

  • how to uninstall 8.1

  • Very angry, my tablet ask me to update free 8.1. about a year ago. I did the update, when it finished my touch screen would no longer work. I had to buy a mouse to do anything on it. after playing with it for a week I was able to uninstal 8.1 go back to 8.0 and with help from tech suport get my touch screen working again. I spent at min 25 to 30 hrs of my time getting my tablet so it would work again. not to mention what the mouse cost.. I spent the last year telling MS no to the persistant attempts to update to 8.1. I turn on my tab today telling me I have no choise excep to never restart my tab that it will update to 8.1 on next restart. MS cost me an entire week of stress, and agravation. they should have to pay people for time. (time is not free), neigther is my $800. tablet that will no longer have a touch screen after it installs this 8.1 again with out my permision..

  • Hello. I did the automatic update and my DELL laptop with original windows was bad. Many things have stopped working, including the Touchscreen. I could not turn off the computer anymore. I spent a lot of time, but I managed to format and return to Windows 8. My LapTop returned to normal with everything working. I was avoiding the update notice. But everything was done automatically again. And all the problems back !!!! I spent a lot of time and got to format again to Windows 8. Everything is working again. So deactivated the UPDATE for Windows 8.1. I wonder when they will make an update to correct these problems.

  • Can this be fixed?
    After repeatedly declining the 8.1 install, I'm now receiving prompts to restart my computer, or select 1, 2, or 4 hour wait before restarting, to complete the installation.
    Can anything be done?
    All I can do now is shut of my computer when this complete the installation prompt appears.
    Thank you.

  • while installing windows 8.1 pro in my c drive, it is showing a warning that " windows cannot be installed to this disk .The selected disk has an MSR partition table. On EFI systems, windows can only be installed to GDT disks."....please tell me a solution to overcome this problem

  • hi,
    On my Samsung New series 9 laptop (thin 13" with SSD, very nice) I have some serious problems since update from (delivered) Win8 to Win8.1 (I was one of them they allways denied update just up to the day M$ forced the update- however- even with options set to 'never install updates automaticly')
    * the touch pad failes all the time and toggles wild between left and right mouseclick- it's stressy
    * The screen is bad: before the screen was cristal clear and now some rendering is really bad - no chance to adapt it.
    * the energy management seems to be bad. before I worked up to 8h with a charged battery. now it is at most 4h, I suppose that the sleep mode is no more sleeping..
    There will be probably other problems.. I cannot go back to Windows 8.0

    By the way in the office the company decided to keep Windows 7 for entire 2015 because of several compatibility problems within some used soft. It is a shame..

  • sir i have bought a laptop last 2 months back it is with inbuilt windows 8.1 os i had make a mistake when i am watching youtube i got the key for new edition of os that is windows 8.1 pro but not the product key with my innocence i tried but it cant work. sir i have clicked "get more features with a new edition of window" option in system properties and entered a dummy key but it updated to pro but it is saying that windows is not activated. What i have to do now???
    I want my windows 8.1 back but not pro . I dont have any knowledge about system. I have important data in the harddisk. now what i have to do?? for this i have to uninstall windows 8.1 pro. can you please help me .....
    {sorry with my english}

  • VG

    ^^ You can change product key again using System Properties.

  • Just installed windows 8.1, having been prompted by a screen on my laptop (came with 8 and almost two years old). Now it loads up prompts for the password, can go to desk top and then gets stuck in some sort of screen loop; desk top to green screen, desk top to green screen...etc.

    can reboot and maneuver quickly before something loads and then the cycle repeats... Any others with this type of issue? how can i fix without dropping back to factory settings? (as this is an option so far) but i really don't want to lose my programs and settings just yet.

    thanks in advance,,,


  • My updates are set automatically. 8.1 installed but my computer crashed, it froze, the went to a black screen. My led lights come on, monitor light comes on, but then fails to boot. I have tried to get into bios, or safe mode and so far no luck. I shouldn't have to do a Windows Repair from a USB or disc. I mean there is already 9 problems (mentioned) with the Windows 8.1 upgrade.
    Windows users should be FURIOUS with this issue. We (Windows users) need to unite like the Turbo Tax users. Complain so much and boycott Microsoft products that they will take notice. And this upgrade problem is NOT new. This upgrade to 8.1 has been an issue since 8.1 came out.

  • I need help ! When i try to install Windows 8.1 from Windows Store, it says, "application was not intalled" !!! What do i do ??!!

  • Hi here is to fix an upgrade from windows 8 to 8.1 going wrong. while you pc or laptop is on. to do this you need a repair disk or the original disk. place the disk on you dvd drive while is on. then unplug the cable from the wall outlet then remove the battery then press the on button for 15 seconds. wait for about 10 minutes then plug your computer cable back on the wall outlet. without the battery. turn your pc /laptop on when prompt press any key. if the disk on your pc is the original disk like say windows 8 you can go back to windows 8 just follow the instructions.... to do the upgrade the right remove things like security fixtures. now pc/laptops comes with things like.. protect tolls securyity manager. you need to remover them all. on my hp laotp i remove this items... the main thing to remove is the. HP PROTECT TOOLS SECURITY MANAGER. yours may be deferent.. to remove. HP PROTECT TOOLS SECURITY MANAGER. first remove this items. HP PROTECT TOOLS DEVICE ACCESS MANAGER.... FACE RECOGNITION FOR HP PROTECT TOOLS... THEFT RECOVERY... an disable your antivirus software. then you're ready to upgrade... thanks

  • Here is some other info
    The store closes unexpectedly and restart offering the windows 8.1 update again on the left.

    What i did to fix this :
    1: Downloaded and run
    I then tried and instead of restarting the store app it would say in yellow that the update was not installed due to 80080008

    2:Downloaded and run
    I then clicked retry and it's now downloading.

  • i'm on windows 8.1 pro volume licensing.

    i'm having trouble installing w8.1 updates - 2919442, 2919355, 2932046, 2959977, and so on.

    the installer always returns error 0x80240004.

    vg, could you help me out here?

  • VG

    ^^ Try the solutions given in following articles:

  • @VG:
    your first method itself worked for me.
    now i'm able to fire up store and download apps.

    thanx for the help vg :-)

  • it says that it is getting my update to 8.1 ready but then it never lets me know when to actually do anything else and its been 2 weeks waiting need help soon please?

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