[Windows 10 Fix] “The User Name or Password is Incorrect” Error Message After Restart

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1. ^^ You can try to reset the password:

   https://www.askvg.com/how-to-reset-recover-forgotten-windows-nt-2000-xp-2003-administrator-password/

2. How the hell do you get to settings when you CANNOT LOGON?????

3. I have a windows 10 pro machine on a network and it is constantly giving the “incorrect password” error for any network login I give. I can log into the machine using a local admin login, and I can see that it is connected to the domain, but if I try to switch user or reboot, no matter what network ID I use, it always returns “incorrect password”

4. I have all of the above problems. Get the error disk is not a password reset disk. I have put in 3 different usb disks and get the same problem. So as others have stated I can only get to the screen before my logon occurs. Now I am in the constant loop “automatic repair” and the only option that will work to start a boot up is f8. None of the others do nothing not even safe mode. All this has started since the wonderful updates, Cumulative, which will not install. Very good job by microsoft to make things easier for us. Between Dell and Microsoft I will probably end up in the insane asylum.

5. Mine still asks…it started after once i entered wrong microsoft password in chrome’s password manager….any help!?

6. Hi VG, I have exactly the problem described but can’t apply your fix because the user account has been deleted. Any ideas?
   Here’s my situation. I’m cleaning up a laptop for sale. Has Windows 10 Home ver 1903 build 18362.295. It has only ever had one user, local administrator account Kathy. I added a new user, alpha, changed it to administrator, then deleted user account Kathy. On power up it still shows on the welcome screen Kathy and “User name or password incorrect”. If I click on OK it lists both users alpha and Kathy on lower left corner, I can select alpha and login is OK. Or if I just wait till the screen saver activates, it shows just user alpha and I can login OK.
   How can I remove Kathy from the welcome screen? I have turned OFF “Use my sign in info to automatically etc” in the administrator account alpha but that has no effect on deleted account Kathy.
   Thanks.

7. ^^ Type compmgmt.msc in RUN and press Enter. Now click on Local Users and Groups -> Users. In right-side pane, delete Kathy user.

8. Thanks for your rapid response. But sorry, your fix didn’t work. I typed compmgmt.msc in RUN, and pressed Enter but the Computer Management screen does not list Local Users and Groups. It just has System Tools, Storage and Services and Applications. Another idea?
   Thank you, David

9. ^^ Expand System Tools and you’ll get Local Users and Groups section.

10. Thanks again for your rapid response. I had already looked through the entire menu tree without finding Local Users and Groups. When I expand System Tools I see only these 5 items :
    Task Scheduler
    Event Viewer
    Shared Folders
    Performance
    Device Manager
    I’ve poked around in each one but can’t find Local Users and Groups.
    Any other ideas?
    Thanks, David

11. ^^ Open RUN dialog box, paste following and press Enter:

    explorer.exe shell:::{60632754-C523-4B62-B45C-4172DA012619}”

    Now click on Manage another account. Now select desired account and delete it.

12. Followed your instructions but again it did not solve my problem. Let me restate it:-
    Laptop running Windows 10 ver 1903 Build 18362.295.
    It only ever had one local user admin account “Kathy”.
    Preparing it for sale, added new local admin account “alpha” using Control Panel section User Accounts. Then deleted user account “Kathy”.
    Rebooted. Welcome screen shows “Kathy” the user name or password is incorrect. Try again. And a box showing OK.
    I have taken two routes at this point.
    1. I can click on the OK box, and the screen now lists both “alpha” and “Kathy” at the lower left corner, in addition to the user & pw login boxes. I can select the account “alpha”, login and all is fine.
    2. If I do nothing and wait for the screensaver to show, the new welcome screen correctly lists “alpha” and again I can login and all is well.
    But after a warm or cold restart, the first welcome screen still lists only “Kathy” even though that user account has been deleted.
    How can I remove that annoying last trace of Kathy.
    Thank you for your help.
    David

13. ^^ Type netplwiz in RUN dialog box and press Enter. Now check whether Kathy is present in accounts list?

14. Repeating my response as no reply posted – maybe I forgot to press Submit.

    Typed netplwiz in RUN dialog box, pressed Enter.
    User Accounts window appeared with two tabs Users, Advanced.
    Users tab shows
    Users for this computer:
    HomeGroupUser$ HomeUsers
    user1 Administrators; Users

    user1 was the first name used for the new administrator account, subsequently changed to alpha in an unsuccessful attempt to get it to show on the Welcome screen before Kathy.

15. ^^ I can suggest following last thing:

    Open regedit and go to following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Create new key under Winlogon and set its name as SpecialAccounts

    Again create new key under SpecialAccounts and set its name as UserList

    Select UserList key and in right-side pane create new DWORD and set its name as Kathy

    Now restart your computer and it should remove the user account from welcome screen.

16. Thanks for the latest fix. I read up on how to edit the registry, backed it up, got brave and applied your recommended fix. Had no problems doing my first regedit. The DWORD with value set as Kathy now appears on a line below the default REG_SZ (Value not set). But after reboot it did not fix the problem. The welcome screen still comes up to the old deleted account showing “Kathy, User name or password incorrect. Try again”. Clicking on OK still reveals both “Kathy” and user account “alpha” on the bottom left corner from where I can login. In the control panel the only account listed is Local User Administrator “alpha”. Any more ideas?

17. ^^ Open following from RUN dialog box:

    control userpasswords2

    Which users do you see?

18. It showing my password is incorrect in my laptop but I can access my account on my mobile with same password.
    Help me help me

19. Typed control userpasswords2 into RUN dialog box as instructed.
    User Accounts window comes up listing:
    User Name Group
    HomeGroupUser$ HomeUsers
    user1 Administrators; Users

    user1 was a Local Administrator Account created in addition to Kathy. Administrator Account Kathy was then deleted. The name user1 was later changed to alpha in an attempt to get it listed first on the welcome screen.

    Thanks for your continued help.

20. ^^ I can advise only to create a new user account and delete existing account. It seems the previous account is present somewhere in cache and showing on screen.

21. Thank you for your persistence during many rounds of dialog. I just hate to lose a “battle” with Windows!

22. i cant get past the login page when entering password tells me incorrect thats it i cant go in and fix it nothing stuck help.

23. Similar/Same problem. I touch the power button and I am greeted with a one-color screen, a box in which to place my password, and at the lower right, a small graphic that is labeled internet which is next to another graphic labeled ease of access.

    It doesn’t see any of my networks (There are 3 but only one machine is affected). It actually thinks it’s in airplane mode and trying to change it doesn’t do anything.

    The affected unit has all my videos concerning my guitar repair business and I add more all the time.

    The ease of access button isn’t complete, missing some of the options.

    And, there’s no power button to the right of those 2.

    I’ve tried every password I’ve used on the computer since I bought it (2009) and none work.

    I’ve tried to boot from a CD, a DVD in order to reset or eliminate the password; nothing works. Every attempt returns me to the password box. Problem started when the update was 25% into the process. Anyone withe a helpful hint will be appreciated.

24. ^^ What is the username selected? Is it your previous username? Also try to press Ctrl+Alt+Delete keys.

25. hey…i updated my windows 10 to pro version but since then i have got a problem about my account info…you know,every time i turn the pc on i just enter my old password and it accepts it correctly but when i want to change my password and enter my current pass in settings it says the pass is incorrect while it works on the windows desktop!please tell the the solution it just makes me madddddd.

26. ^^ Try to enable built-in Administrator account and then change your user account password:

    https://www.askvg.com/how-to-enable-activate-hidden-administrator-account-in-windows-vista/

27. Yea but what if I DON’T WANT my windows to “Use my sign-in info to automatically finish setting up my device and reopen my apps after an update or restart”…

    I don’t want all that what that option says, all I want is to get rid of the sign in screen at all, just login without password or pin. I don’t want anything else to be done. What’s the solution then?

28. ^^ Like this?

    https://www.askvg.com/how-to-automatic-log-into-windows-without-entering-username-and-password/

29. happening NOW with new update and this trick DOES NOT WORK

30. Here’s what mine is doing…. Goes right to “The Password is incorrect. Try again.” When i click “Ok”, it blinks and goes back to the same error. No chance to enter the password, ever. If I do this repeatedly, of course, I get the circle delay, it STILL goes back to the same error.

    Has this been resolved?

    Thanks!