[Fix] Truecaller Not Working in iPhone, Not Showing Caller’s Name

When I tried to switch to Apple’s iPhone from my Samsung Galaxy Android smartphone, I faced a major annoying issue. One of my most used apps “Truecaller” was not working in iPhone. Whenever I was receiving a call from a new number which was not saved in my contacts list, Truecaller was not showing the caller’s name. There was no caller information displayed on incoming call screen by Truecaller which was used to display on my Android smartphone.

In this article, we’ll discuss why does Truecaller not work on iPhone and what things can be done to make Truecaller working in iPhone.

[Problem] Truecaller doesn’t Work in iPhone and doesn’t Show Callers Information

In Android smartphones, whenever we get a call from unknown caller which is not stored in our mobile phonebook, Truecaller displays caller’s name, location, telecom operator, etc in a pop-up or flyout above the incoming call screen. If we use the new enhanced caller ID screen provided by Truecaller, the app displays caller’s information embedded on the call screen and no pop-up box is shown.

But on iPhone, Truecaller doesn’t show caller’s information on calling screen, no pop-up box, nothing. Only Siri announces caller’s name as “Unknown Caller” if you have enabled announce calls feature in iPhone Settings.

Also on Android phones, Truecaller app displays full call log or history including incoming, outgoing, missed calls along with identified caller’s names. On the other hand, Truecaller on iPhone doesn’t show any call log inside the app screen. Only manually searched people information is displayed inside the app which we’ll discuss later in this article.

Reason Behind Truecaller Not Working Properly in iPhone

The reason is very simple and very old. We know that Apple doesn’t allow 3rd party apps to access the default phone dialer app and microphone during a call. It has been done to improve the security and discourage 3rd party apps to enable call recording in iPhones due to legal issues. You can read more information in details in following exclusive article:

iPhone Call Recording: Possible or Not? Explained in Details

That’s why Truecaller is unable to show full call history log inside its app screen and any information pop-up overlaying the call screen like Android mobile phones do.

Truecaller on iPhone Works Differently Compared to Android Smartphones

Truecaller app is not same on iPhone and Android smartphones. The interface of Truecaller app on iOS (operating system used by iPhone) is totally different compared to its UI on Android phones. On iPhone, Truecaller app provides very limited functionality and features. Many essential options such as call log, announce call, ghost call, video caller ID, etc are not available or missing on iPhone.

Due to Apple’s restrictions, Truecaller on iPhone can’t replace the default dialer app and works only as a basic caller ID app.

Also Truecaller on iPhone doesn’t automatically block top spammers. Users need to manually block the spammer using caller’s information page.

So the bottom line is that due to restrictions present on iPhone, Truecaller provides very limited functionality on iPhone and that’s why sometimes the app doesn’t work at all on iPhone.

Truecaller on iPhone Displays Caller’s Name Only When the Caller is Also Using Truecaller

This is the one major issue and point which every iPhone user must know before trying to fix Truecaller on iPhone!

If the caller is using an Android smartphone and making a call to you:

You’ll get caller’s name and information by Truecaller only if the caller made the call using Truecaller app and caller’s mobile was online i.e. Internet connection was enabled in caller’s mobile phone. If the caller didn’t have Truecaller installed in the phone or Internet was turned off in caller’s mobile, Truecaller in your iPhone will not display caller’s name or information.

Apart from it, Truecaller on iPhone can properly display caller’s information for spammers, verified businesses and registered Truecaller users.

Things To Do When Truecaller Not Working in Your iPhone

Truecaller might work sometimes in iPhone specially while detecting spam calls, if its toggle options are enabled in iPhone Settings.

So make sure following options related to Truecaller are enabled and set to ON in your iPhone:

1. Open iPhone Settings, scroll down and tap on Phone option.

2. Again scroll down and tap on Call Blocking & Identification option.

3. Now you’ll see 4 toggle buttons names as following:

• Truecaller – Part 1
• Truecaller – Part 2
• Truecaller – Part 3
• Truecaller – Part 4

Make sure all 4 toggle options are enabled. If any toggle option is disabled, tap on it to enable it.

The order of these toggle options doesn’t matter. Although you can re-order them by tapping on Edit button and drag-n-drop them to arrange them alphabetically.

Another Important Thing You Must Do to Make Truecaller Working in iPhone

According to Truecaller, the app must be running in background all the time in your iPhone so that it can detect incoming caller’s information. If you kill or remove the app from recent apps history screen, it’ll be unable to work in your phone.

So open Truecaller app in your iPhone and go to Home Screen so that Truecaller keeps running in background.

Now the app should work in your iPhone.

Trick to Identify Caller’s Name and Information Easily on iPhone

Truecaller has enabled a new option to quickly search for caller’s name using iPhone’s Phone app.

1. Open Phone app and tap on Info (i) icon present next to the caller’s number.

2. On next screen, tap on Share Contact option.

3. Now tap on Search on Truecaller option given on share flyout.

It’ll immediately show caller’s name and other information using Truecaller app.

Once you manually identify a caller, Truecaller will start showing its name during calls and inside Phone app.

Manually Search for Any Mobile Number Using Truecaller on iPhone

Of course, this feature of Truecaller is available and works fine on iPhone. You can manually look and find caller’s information by providing any desired phone number.

Open Truecaller app and type or paste a mobile number in the given Search box and Truecaller will immediately display caller’s information.

Once you search for a number, Truecaller will add its information on the Recent section given on the home screen of Truecaller app. You can remove or clear recent number list by tapping on Close (X) button.

[Conclusion] Limitations of Truecaller on iPhone

So at the end, we can conclude that Truecaller on iPhone provides very limited and restricted functionality and there are many limitations of Truecaller on iPhone due to Apple’s security restrictions.

In short, following are the limitations of Truecaller on iPhones:

• Truecaller will only work if the app is running in background.
• Truecaller will show caller’s information only if the caller is also using Truecaller app and caller’s mobile is online i.e. mobile data is ON.
• Truecaller on iPhone lacks many essential and premium features such as video caller ID, full call history, etc.
• Truecaller on iPhone can’t replace iPhone’s stock dialer app and works only as a caller ID app.
• Truecaller on iPhone doesn’t auto block spammers. We need to manually block them.
• Due to so many restrictions, Truecaller works partially on iPhone and there are chances it might not show incoming caller’s name.

Also Check:

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[Fix] Truecaller Replaced Your Smartphone’s Stock or Default Calling Screen

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