[Fix] An Error Occurred While Troubleshooting: A Problem is Preventing the Troubleshooter from Starting
Recently an AskVG reader “Darrel” contacted us regarding following problem:
I have a Windows 7 computer and I recently noticed that whenever I try to troubleshoot anything, it gives me this error:
An error occurred while troubleshooting. A problem is preventing the troubleshooter from starting.
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And when I click error details, the error code is: 0x803C010A. Every troubleshooter gives me this error message. My account is an Administrator. Please help!
This problem is a common problem in Windows. It occurs when you try to run built-in troubleshooting feature of Windows to fix issues or when you try to run Microsoft’s official Fix It tools.
As soon as you run the troubleshooter, you receive the above mentioned error message.
When you click on “View error details” link, you get random error codes which might differ for different computers.
If you are also facing this problem, this tutorial will definitely help you in fixing the issue.
There might be many reasons behind this problem, so try following solutions one by one until you fix the issue:
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Table of Contents
SOLUTION 1: Start Cryptographic Services Using Service Manager
This solution should fix your problem immediately. If the “Cryptographic Services” is not running in background, you’ll receive the above mentioned error message while running a troubleshooter.
Just follow these steps to enable Cryptographic Services:
1. Press Win+R keys together to launch RUN dialog box. Type services.msc in the textbox and press Enter. It’ll open Services Manager.
2. Scroll down a little and you’ll see a service “Cryptographic Services” in the list. It’ll be set to MANUAL in your system.
3. Double-click on the service and change its Startup type to Automatic. Also click on “Start” button to immediately start the service.
4. Apply the changes and try to run the troubleshooter again. Now it’ll run without any problem.
You can also try to restart your system after enabling the service.
SOLUTION 2: Disable UAC (User Account Control) Temporary
If the above mentioned solution doesn’t work for you, try to turn UAC off in your Windows using following steps:
1. Open Control Panel and click on User Accounts icon.
2. Now click on “Change User Account Control settings” link.
3. It’ll open “Change User Account Control Settings” window. Drag the slider to bottom (Never notify) and apply changes.
SOLUTION 3: Try to Disable Antivirus and Firewall Software
It might be possible that your security software (antivirus or firewall) is preventing the troubleshooter from searching on Internet (Microsoft KB articles) for the solution or from sending required information to Microsoft servers, that’s why its giving error messages.
You can try to temporary disable your antivirus and firewall software and then try to run the troubleshooter.
SOLUTION 4: Install Latest Windows Updates and Driver Updates
Run Windows Updates and make sure all available updates for Windows and your hardware drivers have been installed. Sometimes an old driver or corrupted driver might cause such kind of problems. So make sure all drivers are up-to-date in your system.
SOLUTION 5: Repair Windows Using SFC /SCANNOW Command
If nothing works for you, try to repair Windows using sfc /scannow command.
Check out Method 4 in following tutorial to learn how to use this command:
How to Remove 3rd Party Transformation Packs (or Skin Packs) in Windows?
Thanks. I was facing this problem with Network connection troubleshooter. Solution 1 fixed it for me. Don’t know what disabled the cryptographic service? Anyway thanks for your guide.
Thank you very much. The first solution worked. TThe troubleshooter is functioning again.
I did all these things, but troubleshooter does not work. windows Defender starts, then stops almost immediately, too!
Fantastic! I could not get on any websites. The troubleshooting said a error. But followed those steps, the troubleshooting is working and I can get on internet browsers after a week worrying. Thank you very much.
i have no so9und on windows 10 when i run trouble shooter i get an unexpected error preventing it from finishing. audio playback diagnostic C:windows/diagnostic/index/audioplaybackdiagnostic.xml…… 0x800706be….
^^ Make sure you have installed the required driver. Check on Windows Update or your computer manufacturer website.
My trouble says that- An error occurred while troubleshooting.
“An unexpected error has occurred. The troubleshooting wizard can’t continue.”
Package ID: WindowsUpdateDiagnostic
Path: Unknown
Error code: 0x80070057
Source: Engine
User: acer-PC\acer
Context: Elevated
I used this troubleshooting for windows updated stuck check for updates problems. This problem always occurred while running troubleshooter for any purpose.
^^ Which Windows version are you using?
There are long steps and quicker ones. Running scan command via cmd will take a while and I find it insulting as an answer. What solved it for me is making sure you’re not opening up the office remover in a server location. Instead, launch the office remover within your local HDD by either downloading a new one online or simply copying it from the server to your PC locally and run it from there.
Only if this doesn’t work should you do the longer steps of running the scan command. It definitely shouldn’t be the first step to fixing this issue to be honest.
One thing to note is there isn’t any way to completely remove the built-in buy-after-purchase MS Office that comes pre-installed for Windows 10 machines. But, it wouldn’t hurt to run the remover tool and then installing over a local installer of any version on top of the built-in office for Win10.
Hope this helps as this isn’t a generic answer.
I tried the first option but no joy (it was already set to automatic) – win 7 updates haven’t worked for 4 years or thereabous – so unsure of how to proceed
^^ Check following:
https://www.askvg.com/important-fix-windows-7-with-no-or-incompatible-antivirus-not-receiving-new-updates/
https://www.askvg.com/fix-windows-7-keeps-checking-for-updates-for-hours/
I have windows 7 Ultimate 32 bit,I tried all steps,but they did not work,but I thank you for trying.
Nothing is working on all of the above and I don’t know what to do next.
I tried all the mentioned solutions but the error code -0x803C010A still appears.what else i can do to fix this?