Microsoft Releases Hotfix to Fix Computers Randomly Stop Responding because of a Deadlock Situation in Windows 7 and Server 2008 R2

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A few Windows 7 and Windows Server 2008 R2 users have reported a strange issue to Microsoft. Their computer systems randomly stop responding. To fix this issue Microsoft has released a hotfix.

SYMPTOM:

A computer that is running Windows Server 2008 R2 or Windows 7 randomly stops responding. The issue typically occurs when the memory usage is high and when the memory manager performs frequent paging in and paging out actions.

CAUSE:

The issue occurs because of a deadlock situation in the Microsoft Filesystem Filter Manager (Fltmgr.sys).

SOLUTION:

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article.

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

You can download the hotfix using following links:

Download Hotfix

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This article was posted by in following section: Windows 7.

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