[Virus Removal] Is Your Computer Infected with Virus, Spyware or Other Malware?

If your computer system running slow and giving you random problems, it might be infected with some virus, spyware, adware, trojan or other malware programs. Don't worry, this topic will help you in removing all malicious software from your PC.

Just follow these simple steps:

STEP 1: Post Your HijackThis Log File Content

Download HijackThis tool from the link given below and scan your computer with it. It'll generate a log file, copy the content of the log file and post in your comment.

Download HijackThis Tool

STEP 2: Fix Suggested Entries in Safe Mode

Note down the suggested entries and boot your Windows in Safe Mode by pressing "F8" key at system startup and select "Safe Mode" option. If you can't boot into Safe Mode, check following topics:

Once you boot into Safe Mode, run HijackThis again, select all suggested entries and click on "Fix checked" button.

HijackThis_Fixing.png

Restart your computer and it'll remove the suspicious items from your computer system.

Don't forget to installĀ a good antivirus and anti-spyware in your computer and scan your computer system regularly with the antivirus and anti-spyware for better protection.

[Top 5] Best Free Antivirus and Anti-Spyware Software for Windows

You can also use online scanners to scan your system for free:

Ultimate Collection of Best Free Online Virus Scanners

STEP 3: Fix Other Remaining Issues and Make Windows Faster

If you still face other problems such as Task Manager, Registry Editor, etc disabled, check out following topic to fix it:

[Help & Support] Frequently Asked Problems (FAQ) with Solutions





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Posted in: Troubleshooting


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Comments

  • VG

    Older comments removed from the topic!

    [Comments in this topic are deleted on regular basis to reduce database overhead.]

  • Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 2:10:51 PM, on 2/20/2017
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v10.0 (10.00.9200.17568)

    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhostex.exe
    C:\Windows\Explorer.EXE
    C:\ProgramData\DatacardService\DCSHelper.exe
    C:\Users\ashwin padwal\AppData\Roaming\uTorrent\uTorrent.exe
    C:\Program Files\Steam\Steam.exe
    C:\Users\ashwin padwal\AppData\Roaming\uTorrent\updates\3.4.7_42330\utorrentie.exe
    C:\Users\ashwin padwal\AppData\Roaming\uTorrent\updates\3.4.7_42330\utorrentie.exe
    C:\Program Files\Steam\bin\cef\cef.win7\steamwebhelper.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Program Files\CleanMyPC\SecureEraseDropAgent.exe
    C:\Program Files\CleanMyPC\CleanMyPCSystemInterop.exe
    C:\Program Files\CleanMyPC\ReminderSystem.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe
    C:\Users\ashwin padwal\Downloads\HijackThis.exe
    C:\Program Files\UCBrowser\Application\UCBrowser.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.8.0_91\bin\ssv.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre1.8.0_91\bin\jp2ssv.dll
    O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [RazerCortex] C:\Program Files\Razer\Razer Cortex\CortexLauncher.exe -autorun
    O4 - HKCU\..\Run: [uTorrent] "C:\Users\ashwin padwal\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED
    O4 - HKCU\..\Run: [winlogon.exe] c:\windows\winlogon.exe
    O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
    O4 - Startup: Counter-Strike 1.6 Config.lnk = ?
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: b8b8d9aba2c08c56696a49418042175f - Unknown owner - c:\program files\1c40fd9dbf7eb08293363103b1476618\eab30359bb7bb08a1333946557678c6c.exe (file missing)
    O23 - Service: CleanMyPC Watcher (CleanMyPCService) - MacPaw Inc. - C:\Program Files\CleanMyPC\CleanMyPCService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HWDeviceService.exe - Unknown owner - C:\ProgramData\DatacardService\HWDeviceService.exe
    O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: Lenovo EasyPlus Hotspot - Lenovo - C:\Program Files\Common Files\LENOVO\easyplussdk\bin\EPHotspot.exe
    O23 - Service: Reliance Netconnect. OUC (Reliance Netconnect. RunOuc) - Unknown owner - C:\Program Files\Reliance Netconnect+\UpdateDog\ouc.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: UC Browser Service (UCBrowserSvc) - Unknown owner - C:\Program Files\UCBrowser\Application\UCService.exe
    O23 - Service: SHAREit Hotspot Service (uSHAREitSvc) - SHAREit Technologies Co.Ltd - C:\Program Files\SHAREit Technologies\SHAREit\SHAREit.Service.exe

    --
    End of file - 6382 bytes

  • VG

    ^^ Fix following:

    O4 - HKCU\..\Run: [winlogon.exe] c:\windows\winlogon.exe
    O4 - Startup: Counter-Strike 1.6 Config.lnk = ?
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

  • Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 7:12:35 AM, on 2/28/2017
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.14393.0000)

    Boot mode: Normal

    Running processes:
    C:\Windows\jmesoft\hotkey.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Ross\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe
    C:\Users\Ross\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Ross\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = lenovo13.msn.com/?pc=LCJB
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = bloomberg.com/live
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=
    O1 - Hosts: 0.0.0.1 mssplus.mcafee.com
    O2 - BHO: McAfee SafeKey Vault - {9DB059B3-DD36-4a55-846C-59BE42A1202A} - C:\Program Files (x86)\SafeKey\LPToolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Webroot Vault - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - (no file)
    O3 - Toolbar: McAfee SafeKey - {61D700C1-7D8D-43c5-9C13-4FF85157CFE6} - C:\Program Files (x86)\SafeKey\LPToolbar.dll
    O3 - Toolbar: (no name) - {97ab88ef-346b-4179-a0b1-7445896547a5} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [jmekey] C:\windows\jmesoft\hotkey.exe
    O4 - HKLM\..\Run: [jmesoft] C:\Windows\jmesoft\ServiceLoader.exe
    O4 - HKLM\..\Run: [LVT] C:\Program Files\Lenovo\LVT\LJYZ.exe 1
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SafeCentralUpdater] C:\Program Files (x86)\SafeCentral\Updater\updater.exe
    O4 - HKLM\..\Run: [IMSS] "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe" "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PrivacyIconClient.exe" 60
    O4 - HKLM\..\Run: [iolo Startup] "C:\Program Files (x86)\iolo\Common\Lib\ioloLManager.exe" /lbstartup
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files (x86)\AOL Desktop 9.8.2\AOL.EXE" -b
    O4 - HKCU\..\Run: [Amazon Music] "C:\Users\Ross\AppData\Local\Amazon Music\Amazon Music Helper.exe"
    O4 - HKCU\..\Run: [HP Officejet Pro 8620 (NET)] "C:\Program Files\HP\HP Officejet Pro 8620\Bin\ScanToPCActivationApp.exe" -deviceID "CN46LC41ZQ:NW" -scfn "HP Officejet Pro 8620 (NET)" -AutoStart 1
    O4 - HKCU\..\RunOnce: [Application Restart #0] C:\Users\Ross\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resources --disable-client-side-phishing-detection --enable-file-cookies --disable-sync --disable-breakpad --disable-bundled-ppapi-flash --disable-sync-tabs --disable-speech-input --disable-custom-jumplist --process-per-tab --debug-devtools-frontend="C:\Users\Ross\AppData\Local\SweetLabs App Platform\Engine\inspector" --no-first-run --lang=en-US --disable-component-update --disable-prompt-on-repost --no-startup-window --disable-translate --disable-logging --disable-desktop-notifications --disable-gpu-process-prelaunch --flag-switches-begin --flag-switches-end --restore-last-session
    O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\wruninstall.exe
    O4 - Global Startup: Install SafeKey IE RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.11.500\SSScheduler.exe
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
    O8 - Extra context menu item: SafeKey - file://C:\Users\Ross\AppData\LocalLow\SafeKey\context.html?cmd=lastpass
    O8 - Extra context menu item: SafeKey Fill Forms - file://C:\Users\Ross\AppData\LocalLow\SafeKey\context.html?cmd=fillforms
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
    O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
    O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
    O9 - Extra button: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - (no file)
    O9 - Extra 'Tools' menuitem: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - (no file)
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
    O20 - Winlogon Notify: cadmon - C:\Program Files (x86)\SafeCentral\SecureDesktop\cadmon.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL Inc. - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AuthPluginServer - Wontok, Inc - C:\Program Files (x86)\SafeCentral\Server\authpluginserver.exe
    O23 - Service: AuthUpdaterService - Wontok, Inc - C:\Program Files (x86)\SafeCentral\Updater\authupdaterservice.exe
    O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: System Interface Foundation Service (ImControllerService) - Lenovo Group Limited - C:\Program Files\Lenovo\ImController\Service\Lenovo.Modern.ImController.exe
    O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
    O23 - Service: iolo System Service (ioloSystemService) - iolo technologies, LLC - C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe
    O23 - Service: Intel(R) Security Assist Helper (isaHelperSvc) - Unknown owner - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe
    O23 - Service: Intel(R) Update Manager (iumsvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: JME Keyboard Driver (JME Keyboard) - Unknown owner - C:\Windows\jmesoft\Service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\VSCore_15_5\McAPExe.exe
    O23 - Service: McAfee Boot Delay Start Service (McBootDelayStartSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.11.500\McCHSvc.exe
    O23 - Service: McAfee CSP Service (mccspsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\CSP\2.2.351.0\\McCSPServiceHost.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe
    O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Service Controller (mfemms) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfemms.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\windows\system32\mfevtps.exe (file missing)
    O23 - Service: McAfee Module Core Service (ModuleCoreService) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: NitroPDFDriverCreatorReadSpool9 (NitroDriverReadSpool9) - Nitro PDF Software - C:\Program Files\Common Files\Nitro\Pro\9.0\NitroPDFDriverService9x64.exe
    O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\windows\SysWOW64\NLSSRV32.EXE
    O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
    O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
    O23 - Service: Intel Security PEF Service (PEFService) - Intel Security, Inc. - C:\Program Files\Common Files\Intel Security\PEF\CORE\PEFService.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
    O23 - Service: ShareItSvc - SHAREit Technologies Co.Ltd - C:\Program Files (x86)\Lenovo\SHAREit\Shareit.Service.exe
    O23 - Service: SHSrv - Unknown owner - C:\WINDOWS\System32\shsrv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
    O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)

    --
    End of file - 16244 bytes

  • VG

    ^^ Fix following:

    O4 - HKLM\..\Run: [jmekey] C:\windows\jmesoft\hotkey.exe
    O4 - HKLM\..\Run: [jmesoft] C:\Windows\jmesoft\ServiceLoader.exe
    O4 - HKLM\..\Run: [SafeCentralUpdater] C:\Program Files (x86)\SafeCentral\Updater\updater.exe
    O4 - HKCU\..\RunOnce: [Application Restart #0] C:\Users\Ross\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resources --disable-client-side-phishing-detection --enable-file-cookies --disable-sync --disable-breakpad --disable-bundled-ppapi-flash --disable-sync-tabs --disable-speech-input --disable-custom-jumplist --process-per-tab --debug-devtools-frontend="C:\Users\Ross\AppData\Local\SweetLabs App Platform\Engine\inspector" --no-first-run --lang=en-US --disable-component-update --disable-prompt-on-repost --no-startup-window --disable-translate --disable-logging --disable-desktop-notifications --disable-gpu-process-prelaunch --flag-switches-begin --flag-switches-end --restore-last-session
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

  • I was able to clear all but third item in fix list via running HijackThis as administrator. Is this a problem?

  • VG

    ^^ No. You can ignore it.

  • I'm still unable to access TaskManager - getting error that administrator has disabled it - but I'm the administrator on this PC.

  • VG

    ^^ Check following links:

    http://www.askvg.com/how-to-fix-task-manager-has-been-disabled-by-your-administrator/
    http://www.askvg.com/how-to-enable-tools-folder-options-and-registry-editor-in-windows/

  • Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 1:55:07 PM, on 3/1/2017
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.14393.0000)

    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\Microsoft Office 15\root\office15\onenotem.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Ross\Downloads\HijackThis.exe
    C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = lenovo13.msn.com/?pc=LCJB
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = bloomberg.com/live
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=
    O1 - Hosts: 0.0.0.1 mssplus.mcafee.com
    O2 - BHO: McAfee SafeKey Vault - {9DB059B3-DD36-4a55-846C-59BE42A1202A} - C:\Program Files (x86)\SafeKey\LPToolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: IObit Surfing Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~2\IObit\ADVANC~1\SURFIN~1\BROWER~1\ASCPLU~1.DLL
    O2 - BHO: Webroot Vault - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - (no file)
    O2 - BHO: IObit Ads Removal - {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files (x86)\IObit\Advanced SystemCare\Surfing Protection\Adblock\Adblock.dll
    O3 - Toolbar: McAfee SafeKey - {61D700C1-7D8D-43c5-9C13-4FF85157CFE6} - C:\Program Files (x86)\SafeKey\LPToolbar.dll
    O3 - Toolbar: (no name) - {97ab88ef-346b-4179-a0b1-7445896547a5} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [LVT] C:\Program Files\Lenovo\LVT\LJYZ.exe 1
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SafeCentralUpdater] C:\Program Files (x86)\SafeCentral\Updater\updater.exe
    O4 - HKLM\..\Run: [IMSS] "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe" "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PrivacyIconClient.exe" 60
    O4 - HKCU\..\Run: [Amazon Music] "C:\Users\Ross\AppData\Local\Amazon Music\Amazon Music Helper.exe"
    O4 - HKCU\..\Run: [HP Officejet Pro 8620 (NET)] "C:\Program Files\HP\HP Officejet Pro 8620\Bin\ScanToPCActivationApp.exe" -deviceID "CN46LC41ZQ:NW" -scfn "HP Officejet Pro 8620 (NET)" -AutoStart 1
    O4 - HKCU\..\Run: [Advanced SystemCare 10] "C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe" /Auto
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files (x86)\AOL Desktop 9.8.2\AOL.EXE" -b
    O4 - Startup: Send to OneNote.lnk = C:\Program Files\Microsoft Office 15\root\office15\onenotem.exe
    O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\wruninstall.exe
    O4 - Global Startup: Install SafeKey IE RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.11.500\SSScheduler.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
    O8 - Extra context menu item: SafeKey - file://C:\Users\Ross\AppData\LocalLow\SafeKey\context.html?cmd=lastpass
    O8 - Extra context menu item: SafeKey Fill Forms - file://C:\Users\Ross\AppData\LocalLow\SafeKey\context.html?cmd=fillforms
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
    O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
    O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
    O9 - Extra button: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - (no file)
    O9 - Extra 'Tools' menuitem: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - (no file)
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
    O20 - Winlogon Notify: cadmon - C:\Program Files (x86)\SafeCentral\SecureDesktop\cadmon.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Advanced SystemCare Service 10 (AdvancedSystemCareService10) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare\ASCService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL Inc. - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AuthPluginServer - Wontok, Inc - C:\Program Files (x86)\SafeCentral\Server\authpluginserver.exe
    O23 - Service: AuthUpdaterService - Wontok, Inc - C:\Program Files (x86)\SafeCentral\Updater\authupdaterservice.exe
    O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: System Interface Foundation Service (ImControllerService) - Lenovo Group Limited - C:\Program Files\Lenovo\ImController\Service\Lenovo.Modern.ImController.exe
    O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
    O23 - Service: IObit Uninstaller Service (IObitUnSvr) - IObit - C:\Program Files (x86)\IObit\IObit Uninstaller\IUService.exe
    O23 - Service: Intel(R) Security Assist Helper (isaHelperSvc) - Unknown owner - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe
    O23 - Service: Intel(R) Update Manager (iumsvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: JME Keyboard Driver (JME Keyboard) - Unknown owner - C:\Windows\jmesoft\Service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\VSCore_15_5\McAPExe.exe
    O23 - Service: McAfee Boot Delay Start Service (McBootDelayStartSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.11.500\McCHSvc.exe
    O23 - Service: McAfee CSP Service (mccspsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\CSP\2.2.351.0\\McCSPServiceHost.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe
    O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Service Controller (mfemms) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfemms.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\windows\system32\mfevtps.exe (file missing)
    O23 - Service: McAfee Module Core Service (ModuleCoreService) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: NitroPDFDriverCreatorReadSpool9 (NitroDriverReadSpool9) - Nitro PDF Software - C:\Program Files\Common Files\Nitro\Pro\9.0\NitroPDFDriverService9x64.exe
    O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\windows\SysWOW64\NLSSRV32.EXE
    O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
    O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
    O23 - Service: Intel Security PEF Service (PEFService) - Intel Security, Inc. - C:\Program Files\Common Files\Intel Security\PEF\CORE\PEFService.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @oem16.inf,%BtDevMan.SvcDesc%;Realtek Bluetooth Device Manager Service (RtkBtManServ) - Realtek Semiconductor Corp. - C:\WINDOWS\RtkBtManServ.exe
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
    O23 - Service: ShareItSvc - SHAREit Technologies Co.Ltd - C:\Program Files (x86)\Lenovo\SHAREit\Shareit.Service.exe
    O23 - Service: SHSrv - Unknown owner - C:\WINDOWS\System32\shsrv.exe (file missing)
    O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)

    --
    End of file - 15659 bytes

  • VG

    ^^ Your log file looks clean.

  • Hi VG -

    Herewith the HijackThis logfile with reference to my call for help about unwanted Yahoo Messenger update request:

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 19:58:38, on 20/03/2017
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.18377)

    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Windows\System32\spool\drivers\x64\3\WrtMon.exe
    C:\Windows\System32\spool\drivers\x64\3\WrtProc.exe
    C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE
    C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files (x86)\Acronis\TrueImageHome\TimounterMonitor.exe
    \DLINK-2475AC\Volume_1\Setup files\HijackThis.exe
    C:\Program Files (x86)\WinZip\WINZIP32.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe" /platui /runkey
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files (x86)\Acronis\TrueImageHome\TimounterMonitor.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: Office Startup.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: apps.driversupport.com
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
    O23 - Service: Acronis OS Selector Reinstall Service (AcronisOSSReinstallSvc) - Unknown owner - C:\Program Files (x86)\Common Files\Acronis\Acronis Disk Director\oss_reinstall_svc.exe
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: McAfee Home Network (HomeNetSvc) - Unknown owner - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe (file missing)
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\McAfee\MSC\McAPExe.exe
    O23 - Service: McAfee CSP Service (mccspsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\CSP\1.5.450.0\McCSPServiceHost.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - Unknown owner - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe (file missing)
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - Unknown owner - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe (file missing)
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
    O23 - Service: McAfee Platform Services (mcpltsvc) - Unknown owner - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe (file missing)
    O23 - Service: McAfee Proxy Service (McProxy) - Unknown owner - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe (file missing)
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Service Controller (mfemms) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfemms.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\STacSV64.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 9120 bytes
    t and its fellow-travellers.

  • VG

    ^^ Your log file is absolutely clean.

  • Thank you, but I can't understand why I still can't remove Yahoo Messenger from the processinclusionlist in the registry. I think that this entry is the reason why I've been getting these "update requests" with requirement to add chromium and to set Yahoo as my default search engine. I don't want either of these features.

    Regards - Keith Caple

  • VG

    ^^ Share a screenshot of the message. It'll help in better understanding your problem.

  • Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 08:45:13, on 22/03/2017
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.10586.0672)

    FIREFOX: 51.0.1 (x86 en-US)
    Boot mode: Normal

    Running processes:
    C:\ProgramData\DatacardService\DCSHelper.exe
    C:\Program Files (x86)\Hotspot Shield\bin\hsscp.exe
    C:\Program Files (x86)\Everything\Everything.exe
    C:\WINDOWS\SysWOW64\RunDll32.exe
    C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
    C:\Users\Tashreef Shareef\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = in.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_ardrdfs_16_33&param1=1&param2=f%3D1%26b%3DIE%26cc%3Din%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1Qzu0FtDyE0D0AtB0BtBtD0FyByEyDzytCzztN0D0Tzu0StCyCzytCtN1L2XzutAtFtByEtFyCtFyBtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StAtAtD0FyC0FtDtCtGyEyCtAyEtGtC0F0A0AtGtC0A0CzztG0CzzyEyDyB0ByD0B0B0FyD0B2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCtC0Azz0A0EtByDtGzy0AzyzytGyEzzyCyCtG0ByEyCtBtG0F0CtA0BtDyDyEyEtCyE0EyE2QtN0A0LzutB%26cr%3D130235860%26a%3Dwncy_ardrdfs_16_33%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=
    O1 - Hosts: 127.0.0.3 tsccloud.cloudapp.net
    O1 - Hosts: 127.0.0.2 assets.cloud.techsmith.com
    O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
    O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
    O2 - BHO: LastPass Vault - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office15\URLREDIR.DLL
    O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office15\GROOVEEX.DLL
    O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O4 - HKLM\..\Run: [Everything] "C:\Program Files (x86)\Everything\Everything.exe" -startup
    O4 - HKLM\..\Run: [MagicPlusHelper] "C:\Program Files (x86)\MagicPlus\MagicPlus_helper.exe"
    O4 - HKCU\..\Run: [OneDrive] "C:\Users\Tashreef Shareef\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    O4 - HKCU\..\Run: [IDMan] C:\Program Files (x86)\Internet Download Manager\IDMan.exe /onboot
    O4 - HKCU\..\Run: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
    O4 - HKCU\..\Run: [Wondershare Helper Compact.exe] "C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelperSetup.exe"
    O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_4FBBD37D672202D8E706A62ECCDF650A] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5
    O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Tashreef Shareef\AppData\Local\Microsoft\OneDrive\17.3.6281.1202\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Tashreef Shareef\AppData\Local\Microsoft\OneDrive\17.3.6281.1202\amd64"
    O4 - HKCU\..\RunOnce: [Uninstall C:\Users\Tashreef Shareef\AppData\Local\Microsoft\OneDrive\17.3.6281.1202] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Tashreef Shareef\AppData\Local\Microsoft\OneDrive\17.3.6281.1202"
    O4 - Global Startup: BackupRemind.lnk = C:\Program Files (x86)\Wondershare\dr.fone toolkit for Android\Addins\AndroidBackupRestore\BackupRemind.exe
    O4 - Global Startup: Bluetooth.lnk = ?
    O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O8 - Extra context menu item: Download all links with IDM - C:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download with IDM - C:\Program Files (x86)\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office15\EXCEL.EXE/3000
    O8 - Extra context menu item: LastPass - file://C:\Users\Tashreef Shareef\AppData\LocalLow\LastPass\context.html?cmd=lastpass
    O8 - Extra context menu item: LastPass Fill Forms - file://C:\Users\Tashreef Shareef\AppData\LocalLow\LastPass\context.html?cmd=fillforms
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office15\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
    O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
    O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
    O9 - Extra button: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O9 - Extra 'Tools' menuitem: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
    O9 - Extra button: Fiddler - {CF819DA3-9882-4944-ADF5-6EF17ECF3C6E} - "C:\Program Files (x86)\Fiddler2\Fiddler.exe" (file missing)
    O9 - Extra 'Tools' menuitem: Fiddler - {CF819DA3-9882-4944-ADF5-6EF17ECF3C6E} - "C:\Program Files (x86)\Fiddler2\Fiddler.exe" (file missing)
    O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O17 - HKLM\System\CCS\Services\Tcpip\..\{37853cd9-8d8b-43fe-bf7f-67cb3b9249f7}: NameServer = 125.22.47.102 59.144.144.46
    O17 - HKLM\System\CCS\Services\Tcpip\..\{c4985db6-0b9a-4ca6-94e5-04d63cdef8bb}: NameServer = 125.22.47.102 59.144.144.46
    O17 - HKLM\System\CCS\Services\Tcpip\..\{f2101069-747f-466a-a954-8b94074b33fe}: NameServer = 125.22.47.102 125.22.47.103
    O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Lenovo\Bluetooth Software\btwdins.exe
    O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: Everything - Unknown owner - C:\Program Files (x86)\Everything\Everything.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: Google ????????? (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe (file missing)
    O23 - Service: Google ????????? (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe (file missing)
    O23 - Service: Hotspot Shield Service (hshld) - AnchorFree Inc. - C:\Program Files (x86)\Hotspot Shield\bin\cmw_srv.exe
    O23 - Service: HWDeviceService64.exe - Unknown owner - C:\ProgramData\DatacardService\HWDeviceService64.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Lenovo EasyPlus Hotspot - Lenovo - C:\Program Files (x86)\Common Files\LENOVO\easyplussdk\bin\EPHotspot64.exe
    O23 - Service: Mobile Partner. OUC (Mobile Partner. RunOuc) - Unknown owner - C:\Program Files (x86)\Mobile Partner\UpdateDog\ouc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: OpenVPN Service (OpenVPNService) - The OpenVPN Project - C:\Program Files\OpenVPN\bin\openvpnserv.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
    O23 - Service: ShareItSvc - SHAREit Technologies Co.Ltd - C:\Program Files (x86)\Lenovo\SHAREit\Shareit.Service.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: SAMSUNG Mobile Connectivity Service (ss_conn_service) - DEVGURU Co., LTD. - C:\Program Files (x86)\Samsung\USB Drivers\27_ssconn\conn\ss_conn_service.exe
    O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
    O23 - Service: TeamViewer 11 (TeamViewer) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
    O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: SHAREit Hotspot Service (uSHAREitSvc) - SHAREit Technologies Co.Ltd - C:\Program Files (x86)\SHAREit Technologies\SHAREit\SHAREit.Service.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Player\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\SysWOW64\vmnetdhcp.exe
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator64.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\SysWOW64\vmnat.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: Wondershare Application Framework Service (WsAppService) - Wondershare - C:\Program Files (x86)\Wondershare\WAF\2.3.2.219\WsAppService.exe
    O23 - Service: Wondershare Driver Install Service (WsDrvInst) - Wondershare - C:\Program Files (x86)\Wondershare\dr.fone toolkit for Android\Library\DriverInstaller\DriverInstall.exe

    --
    End of file - 14787 bytes

  • VG

    ^^ You can fix following:

    O4 - HKCU\..\Run: [Wondershare Helper Compact.exe] "C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelperSetup.exe"
    O4 - Global Startup: BackupRemind.lnk = C:\Program Files (x86)\Wondershare\dr.fone toolkit for Android\Addins\AndroidBackupRestore\BackupRemind.exe
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

  • Hi VG - Ref your request to share a screenshot, unfortunately this problem only occurs irregularly, so that I can't get it at present. It's bound to occur again, so when it does I'll make a screenshot and send it to you. Thanks.

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