[Help & Support] Frequently Asked Problems (FAQ) with Solutions

If you have a question, please ask it in your comment!

Before posting about your problem, we advise you to go through following FAQ list:

This topic contains solutions for some common and frequently asked computer problems. Just follow the instructions and it'll help you in troubleshooting your PC problem.

All questions covered in this topic:

1. Task Manager, Registry Editor or Tools -> Folder Options have been disabled by Administrator.
2. Search window opens when you double-click on drives or folders.
3. "Cannot find copy.exe" error message appears when you double-click on drives.
4. Folders open in a new window.
5. A sub-folder with the same name is created automatically under parent folder.
6. My Documents or My Computer window opens automatically at Windows startup.
7. "NTLDR missing" error message at system startup.
8. "Hal.dll is corrupt or missing" error message at system startup.
9. "Windows\System32\config\system file missing or corrupt" error message at system startup.
10. Not able to boot into Windows 2000, XP or Server 2003 after installing Windows 98.
11. Fix Windows XP boot loader related problems such as adding or removing OS entries.
12. ScanDisk automatically starts at Windows startup.
13. "CMOS checksum error. Defaults loaded" error message at system startup.
14. Cannot see message content in chat window of Yahoo! Messenger.
15. "Stand By" option is greyed out (disabled) in shutdown dialog box.
16. Windows login screen has changed to classic logon box.
17. A strange and suspicious process "ctfmon.exe" is running in background.
18. How to recover lost Mozilla Firefox web browser bookmarks?
19. How to fix corrupted icons and restore default icons in Windows?
20. How to make Desktop icons text background transparent?
21. How to get missing common tasks (left-side details pane) back in Windows XP Explorer?
22. "Copy To" or "Move To" dialog box opens when you right-click on Start button and select open option.
23. Cannot apply "Show hidden files and folders" option in "Tools -> Folder Options".
24. Accidentally deleted "mspaint.exe", "notepad.exe" or any other system file, how to get it back?
25. Thumbnails view is not working in Windows Explorer.
26. Search companion window opens blank in Windows XP Search.
27. "Windows Update cannot search for updates. Error code 0x80248015" error message in Windows Update.
28. How to reset, recover or change Administrator password in Windows?
29. How to reset, remove or bypass BIOS or CMOS password?
30. EXE files always open with Notepad or any other application.
31. How to fix annoying folder view type change problem in Windows?
32. How to fix bold, italic or blurry font problem in Windows?
33. Optical drives (CD/DVD) are not showing in Windows Explorer.
34. Suddenly the hibernate option disappeared in Windows Vista.
35. Task Manager is not showing titlebar and window borders.

Following are solutions to troubleshoot and fix all above mentioned PC problems:

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Q. 1. In my Windows Task Manager, Registry Editor or Tools -> Folder Options have been disabled. I'm getting warning message that "It has been disabled by Administrator". How can I enable it again?

Sol: Please visit following articles:

How to Fix "Task Manager has been Disabled by Your Administrator"?

How to Enable Tools -> Folder Options and Registry Editor in Windows

If any other Windows component like RUN, Desktop Properties, System Properties, etc has been disabled, then you can check following link:

Ultimate List of All Kinds of User Restrictions for Windows

=== === === === === === === === ===

Q. 2. Whenever I double-click on any drive or folder in My Computer, a Search window opens.

Sol: Type regedit in RUN dialog box and press Enter. Now go to following keys one by one:

HKEY_CLASSES_ROOT\Directory\shell
HKEY_CLASSES_ROOT\Drive\shell

In right-side pane, delete the "Default" key. If it doesn't work then delete the key "find" under both above mentioned keys.

=== === === === === === === === ===

Q. 3. Whenever I double-click on any drive in My Computer, "Open with" dialog box opens OR I get following error message:

Cannot find copy.exe. Make sure you have typed the name correctly and then try again.

Sol: Enable "Show hidden files" option in "Tools -> Folder Options" and then search for "Autorun.inf" file in all drives and if you get them in root of any drive (e.g. in C:\, D:\, etc), delete them.

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Q. 4. Whenever I double-click on any folder in My Computer, it opens in a new window even I have selected the option "Always open folders in same window" in "Tools -> Folder Options".

Sol: Download following zip file, extract it and then run .REG file:

Download Link

=== === === === === === === === ===

Q. 5. Whenever I open a folder, another folder with the same name is created under it.

Sol: Your system is infected by a variant of Indonesian virus called Brontok/Rontokbro. It creates a sub-folder in a folder with same name. Please follow the instructions given in following topic:

[Virus Removal] Is Your Computer Infected with Virus, Spyware, Adware or Trojan?

=== === === === === === === === ===

Q. 6. Whenever I start my computer, My Documents or My Computer window opens automatically at Windows startup.

Sol: Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

In right-side pane, change value of "Userinit" to:

C:\WINDOWS\system32\userinit.exe,

NOTE: If you have installed Windows in any other drive, then replace C:\ with correct drive label in above text string.

Now go to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

In right-side pane, change value of "PersistBrowsers" to 0

Now log off Windows and it should solve the problem.

=== === === === === === === === ===

Q. 7. When I start my computer, I get error message:

NTLDR is missing

OR

Boot: Couldn't find NTLDR

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

copy X:\i386\ntldr C:\
copy X:\i386\ntdetect.com C:\

Here "X" is your CD drive letter, change it according to your system.

=== === === === === === === === ===

Q. 8. When I start my computer, I get error message:

Windows could not start because the following file is missing or corrupt:

<Windows root>\system32\hal.dll.

Please re-install a copy of the above file.

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

Attrib -H -R -S C:\Boot.ini
Del C:\Boot.ini
BootCfg /Rebuild
Fixboot

=== === === === === === === === ===

Q. 9. When I start my computer, I get error message:

"Windows\System32\config\system" file missing or corrupt.

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

copy C:\Windows\Repair\system C:\Windows\System32\Config

If it doesn't work, then again boot into "Recovery Console" and run following commands:

fixmbr
bootcfg /scan
bootcfg /rebuild
fixboot

=== === === === === === === === ===

Q. 10. I have Windows 2000, XP or Server 2003 installed in my system and yesterday I installed Windows 98 over it, after that I'm not able to boot into Windows 2000, XP or Server 2003. I'm not getting option to select the OS at startup.

Sol: Windows 98 has overwritten the boot loader. Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now give following commands at Command Prompt:

fixmbr
bootcfg /scan
bootcfg /rebuild
fixboot

=== === === === === === === === ===

Q. 11. When I start my system, I'm getting 2 entries for Windows XP in the boot loader. How can I remove the duplicate entry?

OR

How can I change the default OS in Windows boot loader?

OR

How can I change the OS entry labels in Windows boot loader?

OR

How can I change the boot loader time? Its set to 30 seconds and I want to change it.

Sol: There are several way. You can follow any of following:

A. Type "sysdm.cpl" in RUN dialog box and press <Enter>. Now go to "Advanced" tab and click on "Settings" button in "Startup & Recovery" section. Now click on "Edit" button and then you can edit the boot loader time, labels, etc.

B. Type "msconfig" in RUN dialog box and go to "Boot.ini" tab and then you can change the desired thing. If you want to remove the corrupt/non-working entries, then click on "Check all boot paths" button.

C. Enable "Show hidden files/folders" and disable "Hide protected system files" options in "Tools -> Folder Options". Now open C:\ drive and remove the READ-ONLY attribute of "BOOT.INI" file from its Properties. Now open this file and then you can make your desired changes.

For detailed information, you can visit following tutorial:

How to Add "Safe Mode" Option to Windows Boot Loader?

=== === === === === === === === ===

Q. 12. Whenever I start my computer, ScanDisk starts automatically even I proper shut down the PC.

Sol: Please do as following:

A. Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

In right-side pane, change the value of BootExecute to:

autocheck autochk *

B. If the above trick doesn't help then give following commands in Command Prompt:

chkntfs /x drive_letter

for example, if ScanDisk runs automatically for C: and D: drives, then give following commands one by one:

chkntfs /x C:
chkntfs /x D:

=== === === === === === === === ===

Q. 13. When I start my computer, I get following error message:

CMOS checksum error, defaults loaded.

Sol: Open your computer cabinet and look for a small coin-sized battery attached in motherboard. Replace it with a new one.

For detailed information, check out point 1 in following tutorial:

How to Reset / Remove / Bypass Forgotten BIOS or CMOS Password?

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Q. 14. In Yahoo! Messenger, whenever I send a message or I receive a message, I can't see the content in chat window. The chat window is blank.

Sol: Please download Windows Script using following links:

If you are using Windows Vista or later, it already comes with Windows Script preinstalled. You just need to execute following command in RUN or Command Prompt:

regsvr32 vbscript.dll

=== === === === === === === === ===

Q. 15. I reinstalled my Windows and now "Stand By" option is greyed out (disabled) in shutdown dialog box and I can't use it.

Sol: Install VGA driver or your graphics card driver using your motherboard CD and the option will be enabled. If you don't have the motherboard CD, you can go to the manufacturer website and download the required drivers.

=== === === === === === === === ===

Q. 16. My Windows Login Screen has changed to "Classic Logon Box". I want the new Welcome Screen back.

Sol: Please visit following article:

Enable / Disable Welcome Screen, Log Off and Shut Down Dialog Box in Windows XP

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Q. 17. A strange process "ctfmon.exe" always runs in background and if I click on "End Process" button, it restarts automatically.

Sol: Please visit following article:

How to Remove Suspicious CTFMON.EXE Process Running in Background in Windows?

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Q. 18. I just noticed that all my Mozilla Firefox web browser Bookmarks have gone. The bookmarks list is empty. How can I get them back?

Sol: Type "%appdata%\Mozilla\Firefox\Profiles" in RUN dialog box and press Enter. Now click on "xxxx.default" folder (where xxxx will be random numbers and characters). Now open "bookmarkbackups" folder and you'll get your bookmarks there. Now you can import them in Mozilla Firefox again.

Also check following tutorial:

Best Method to Backup Mozilla Firefox Bookmarks Without Using Any Extension

=== === === === === === === === ===

Q. 19. My Windows is showing some wrong icons of files. How can I reset the corrupted icons and restore default icons?

Sol: You can use any of following methods:

Method A:

Download TweakUI from here and then click on "Repair Icons" in "Repair" section.

Method B:

Open My Computer and go to:

C:\Documents and Settings\User_Name\Local Settings\Application Data

Replace C:\ with your system drive and "user_Name" with your username.

There will be a HIDDEN file "iconcache.db", delete it and restart your system.

PS: In newer Windows versions, the file iconcache.db will be present in %userprofile%\AppData\local folder.

Method C:

You can also try to increase icon cache size using following method:

1. Type regedit in RUN dialog box and press Enter. It'll open Registry Editor. Now go to following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer

2. In right-side pane, look for Max Cached Icons string. By default, its value is set to 500.

3. Double-click on the string and change its value to 2048

Actually the value of this String is set into KB. You can set its value anywhere between 100 to 8192 which means 100KB to 8MB.

4. Restart your computer and it should fix the problem.

=== === === === === === === === ===

Q. 20. I'm using Windows XP and my Desktop icons are showing an ugly background rectangle behind their text labels. How can I make the text transparent again?

Sol: Type "sysdm.cpl" in RUN dialog box and press Enter. Now go to "Advanced" tab, click on "Setting" button in "Performance" section and enable the option "Use drop shadows for icon labels on the desktop".

=== === === === === === === === ===

Q. 21. I'm using Windows XP and suddenly the Common tasks stopped showing in left-side pane of Windows Explorer.

Sol: Open "Tools -> Folder Options" and enable the option "Show Common Tasks in folders".

=== === === === === === === === ===

Q. 22. Whenever I right-click on Start button and select "Open" option, a "Copy To" or "Move To" dialog box opens.

Sol: The solution given in following tutorial will fix this problem:

[Solution] "Play All" Option Opens "Copy Items" and "Move Items" Dialog Box

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Q. 23. I can't see Hidden files and folders in my computer. Even if I enable the option "Show hidden files and folders" in "Tools -> Folder Options", it automatically gets disabled.

Sol: Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\explorer\Advanced\Folder\Hidden

Under this key, you'll see 2 more keys "NOHIDDEN" and "SHOWALL". Make sure that the values of "CheckedValue" and "DefaultValue" in right-side pane are "2" and "2" for "NOHIDDEN" and "1" and "2" for "SHOWALL" respectively. If its not so, then change them and you'll be able to enable/disable these options in "Folder Options".

You can also toggle Hide and unhide settings using registry by going to following key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

In right-side pane, change value of "Hidden" to:

1 - To show hidden files
2 - To not show hidden files

=== === === === === === === === ===

Q. 24. I accidentally deleted "mspaint.exe", "notepad.exe" or any other system file, how can I get it back?

Sol: You can use any of following methods:

A. Go to "C:\Windows\System32\DLLCache" folder and look for the file, if its there, copy it to "C:\Windows\System32\" folder.

B. Insert your Windows Setup CD and go to "I386" folder. Now you can extract desired DLL, EXE or any other file using built-in expand command or 7-Zip as mentioned in following tutorials:

How to Include Your Edited System Files in Windows Setup ISO?

How to Extract / Copy System Files from Windows Setup?

Now you can copy the file to "C:\Windows\System32" folder.

C. You can also use built-in SFC command to restore all default system files. Just run following command in Command Prompt:

sfc /SCANNOW

It'll automatically restore all missing or corrupted system files. You can check out method 4 here for details.

=== === === === === === === === ===

Q. 25. Whenever I set "Thumbnails" view in Windows Explorer, the files are not shown as thumbnails.

Sol: Please visit following article:

[FIX] Windows Explorer Doesn't Show Thumbnail Previews in Windows Vista and 7

Windows XP users can also try following commands in RUN dialog box:

regsvr32 shdocvw.dll
regsvr32 thumbvw.dll
regsvr32 shimgvw.dll

Restart your computer and your problem will be solved.

=== === === === === === === === ===

Q. 26. Whenever I open Windows Search in Windows XP, the Search companion window opens blank.

Sol 1: Open RUN dialog box and provide following commands one by one:

regsvr32 /i %windir%\srchasst\srchui.dll
regsvr32 %windir%\system32\jscript.dll

Restart your computer and your problem will be solved.

Sol 2: Type %systemroot%\inf command in RUN dialog box and press Enter. It'll open a new window. Look for a file "Srchasst.inf". Right-click on it and select "Install" option.

=== === === === === === === === ===

Q. 27. Whenever I try to install updates using Windows Update or try to update MSE (Microsoft Security Essentials) or Windows Defender programs, I get following error message:

Windows Update cannot search for updates.
Error number: 0x80248015

Sol: Most of the times this problem occurs when the system date and time is not correct. So make sure the date/time and time zone is set correctly in your Windows.

=== === === === === === === === ===

Q. 28. I have forgotten my Administrator account password in Windows. How can I reset, recover or change the password?

Sol: Please check following article:

How to Reset / Recover / Change Forgotten Administrator Password in Windows?

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Q. 29. I don't know the BIOS or CMOS password of my computer system. How to reset, remove or bypass BIOS or CMOS password?

Sol: Please check following article:

How to Reset / Remove / Bypass Forgotten BIOS or CMOS Password?

=== === === === === === === === ===

Q. 30. In my computer suddenly all EXE files started opening with Notepad or any other program. Or when I try to open an EXE file, an "Open with" dialog box is shown to choose the program. How to fix this problem?

Sol: Please check following article:

[Solution] EXE Files Always Open with Notepad or Other Applications

=== === === === === === === === ===

Q. 31. Whenever I copy a new file in a folder, Windows automatically changes folder view type. It doesn't remember my customized view type for any folder. How to fix this annoying folder view type problem in Windows?

Sol: Please check following article:

How to Fix Annoying Folder View Type Change Problem in Windows

=== === === === === === === === ===

Q. 32. Fonts in window titlebar and other areas look bold and italic. Or the fonts on screen are blurry and very hard to read. How to fix bold, italic or blurry font problem in Windows?

Sol: Please check following articles:

[Fix] Bold and Italic Font Problem in Windows

[Fix] Bold, Blurry or Hard to Read Font Problem in Windows 8.1

=== === === === === === === === ===

Q. 33. My optical drives such as CD/DVD drive are not showing in My Computer window. How to show them?

Sol: Please check following article:

[FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window

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Q. 34. The hibernate option in my Windows Vista is no longer available. How can I get it back?

Sol: Please check following article:

How to Re-enable Missing Hibernate Option in Windows Vista?

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Q. 35. In my Windows whenever I open Task Manager, it doesn't show window borders, titlebar and caption buttons. How to reset it to default settings?

Sol: Please check following article:

[Fix] No Border in Task Manager Window, How to Get Menubar and Titlebar Back?

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If your problem was not listed above, check out our exclusive "Troubleshooting" section which should definitely contain a working solution for your problem.

PS: Comments in this topic are deleted on regular basis to reduce database overhead. So don't think too much if your comment gets deleted.





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Posted in: Troubleshooting, Windows 7, Windows 8 / 8.1, Windows Vista, Windows XP


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Comments

  • VG

    Older comments removed from the topic!

  • please advise on this issue...

    I formatted my windows 8.1 pro and installed .net 3.5 offline, later i did boot-time scan and it stopped working because i can't operate some apps again. I've downloaded .net 3.5 online and the installer but all i get from the installer is "you have no enough space" please help because i'v more than enough space.

  • VG

    ^^ Are you able to boot into Windows OS? If yes, you can check following things to get free space:

    http://www.askvg.com/how-to-get-free-space-in-windows/

  • Hi VG
    I had installed win vista home basic in my pc. When i shut down pc, after showing loging off screen got black but cpu is still running. Mouse, keyboard led is still on. I waited for atleast 20 minutes. But pc was not shut down. I tried many times. Recently, in previous windows i had not faced this problem even in same window.

  • VG

    ^^ Install latest drivers for the graphics card. It should fix the issue.

  • hi
    dere is a problem in my laptop.

    when I click on any folder it wil show its properties rather than to open it.
    and my keyboard doesn't work in dat situation.
    help me to solve this problem

  • File permanently deleted in some local disks even when option "don't move files to recycle bin..." is not choosed. help!

  • VG

    ^^ Did you press SHIFT key while deleting the files? You can try file recovery programs to restore deleted files:

    http://www.askvg.com/recuva-download-best-free-data-recovery-software-for-windows/

    @charu mittal
    It seems keyboard problem. Change the keyboard and it'll solve the problem. It seems the ALT key is stuck in your keyboard, thats why Properties box is opened when you double-click on a folder.

  • Dear VG,

    I had this problem "Windows 10 : Updates are available but can never download as it's stuck at 0%" which was posted on Microsoft Community which well, hadn't been resolve until now. Maybe a pointer or 2 from you would help me solve this?

    Thanks in Advance

    Regards,

    av

  • VG

    ^^ First try Windows Update reset script:

    http://www.askvg.com/fix-windows-update-problems-using-automatic-reset-script/

    If it doesnt help, you can try offline ISO file of Windows 10 instead of depending upon Windows Update:

    http://www.askvg.com/tip-get-direct-download-links-of-windows-10-iso-from-microsoft/
    http://www.askvg.com/download-windows-10-offline-iso-files-and-create-installation-media/

  • Hi,
    I followed your tip, but the user access to Windows 10 was very slow for me (15/20 sec).
    I would like to know I can do something to load the shell faster (explorer.exe)
    you have other tip for me?
    Thank you

  • VG

    ^^ Try following:

    http://www.askvg.com/master-tutorial-to-make-windows-10-super-fast/

  • Windows 10 pro. Hibernate is disabled. I have my default power settings: turn of the monitor after 10 minutes and go to sleep in 30 minutes. Most of the time (75% ?) it works properly...I come back to the computer, the power button is still lit, the screen says "no signal", I move the mouse, and it wakes up. But sometime when I return, while everything seems the same, nothing happens when I jiggle the mouse. I must use the power button to manually shutdown, and restart

    Thanks

  • VG

    ^^ Sounds like a graphics card driver problem. Check on Windows Update and your computer manufacturer website if new updates for the driver are available. If you find new drivers, install them.

  • Can I UPGRADE from Windows 10 Tech preview to a final build, without losing any files and settings? I'm currently using the November build, and would like to see the new changes coming in the anniversary update. I've even downloaded the ISO file for build 14295. Although, it's not the latest, but I'll upgrade it later. I am planning to install that tech preview and then, when I'll be able to download the ISO file for the final build, I'll be upgrading to it! In the settings app, on windows update tab (advanced settings), it says that I'll need to do a clean installation of Windows, if I want to stop using the tech preview. But I guess it's possible to upgrade the tech preview to final build if I've the offline setup files.

  • VG

    ^^ Microsoft will release Anniversary update build first to Insiders so you'll receive it in advance if you join Insiders. Once you receive the build, you can leave Insiders group and can keep using Anniversary update without any problem.

    http://www.askvg.com/how-to-leave-windows-insider-program/

  • Hey VG!
    Your blog is really a great help, i have this strange issue with my win 10 laptop (its a asus rog gl552vw), windows 10 cam preinstalled, now whenever i put my computer in sleep mode and then try to wake it up it just restarts, been to some windows troubleshooting page asked me to update my display drivers i did so, but the problem is still there ant pointers?

  • VG

    ^^ You can also try following:

    http://www.askvg.com/fix-windows-8-restart-and-shutdown-problems-by-disabling-hybrid-shutdown-feature/

  • Hey VG!

    I followed the steps in the post you mentioned but it worked temporarily, and now the issue is back again, please help

  • VG

    ^^ I can only suggest the hybrid shutdown method and updating graphics card drivers. You can try to repair Windows using setup disc or using reset this pc feature.

  • Hi, I have gone through your post " [Tip] Customize Microsoft Office Click-to-Run (C2R) Setup to Install Selected Programs Only".

    In that post it says how we can customize the installation of Office 2016 then download and install accordingly. I have the standalone installation image file for both 32 & 64 bit installation.
    Please reply with the complete steps to customize the installation.

    Your reply would be appreciated.

  • VG

    ^^ If you already have ISO or image file of Office setup, mount the .iso and copy "office" folder to the "files" folder of deployment tool, then run the program and configure it to your requirements and click on the Install Office button.

  • VG,
    You're site is wonderful! I wish I would have found it years ago! After only knowing you for 2 hours, I've applied most of your recommended tweaks to my Win7 x64 Home Premium box. Your changes are very well thought out. My question regards Windows Updates. I have been selectively applying updates for many years. Microsoft is no help in that arena. I now have more than 70 hidden updates I would like to permanently delete. I have not been able to figure out a way to do that. It sounds like just having them hidden might prevent them from being presented again. But I'd like to clean things up so its easier to see at a glance where I am. Any suggestions are appreciated.
    Thanx
    Larry

  • VG

    ^^ You cant delete updates from hidden updates page. If you restore an update from that page, it'll become visible again in available Windows Updates list.

  • Hey, recently my laptop become weird. The problems is when i turn on my laptop after a few second it will force shut down, but this happen only in the first cold boot. after that, if i try to boot again it does not show this problems. This problem is to random for me, sometimes i just disable the fast startup and it seem to fix it. Please help me, i just want to use fast startup without this weird glitch.

  • VG

    ^^ Fast startup causes such kind of problem on many systems. Disabling the option is the only way to fix it.

  • Hi VG,

    My user account has disappeared!
    I say "disappeared" but thats not strictly true. I can still sign in using my password but not my pincode. If I open the Settings window then click on Sign-In Options under Accounts it will not load. I cannot add another account, it just wont create.
    Under "userpasswords2" there is no account shown but everything to do with my account is intact - somewhere??
    With Build 14295 everything worked as it should do but with the latest two builds I can only sign in with my Microsoft password and cannot create a new account at all.
    I have tried a clean install of Build 14316 but it made no difference at all.
    Can you advise me on this?

    Many Thanks
    Alan

  • VG

    ^^ Since you have tried clean installation, it might be a bug in the new build.

  • When I receive a pdf file as an email attachment, I can open it with Adobe DC. When I try to save it to my computer by clicking on "save as", I get the "save as" window asking me where I wish to save it. As soon as I click on either a recent folder or on "choose a different folder", the "save as" window closes but my documents do not open. Instead, Adobe DC freezes and I have no option but to close Adobe DC with the task manager. I am using Thunderbird and Windows 10.
    Thank you for any help you can give me

  • VG

    ^^ Try to repair Adobe DC software. You can also try a different PDF viewer such as Foxit Reader.

  • I downloaded your fix for missing winsocket error message (Fix-network-protocols-are-
    Missing-on-this-computer-error-message.zip). Althouigh I can now connect to 192.168.1.1, it takes me to a login window for Mikrotik, instead of Cisco Linksys., so I still can't log in to my router website.

  • VG

    ^^ Try to clear cache and cookies of your browser. Also flush DNS. Check the information given in PS at the end of the following tutorial:

    http://www.askvg.com/change-domain-name-system-settings-in-windows/

  • Hi I just purchased a new W7 Ultimate 64 bts installed on a new 1 TB drive. I read VG's dual boots on one pc after upgrade + clean install.
    But I wanted to clone my drive onto a 2TB new HDD Then proceed with the free upgrade and perhaps the clean install as suggested, in one of them.
    So is it ok for me to clone my 1TB with all it's pgrs and then Upgrade to W10
    I'm worried about it as I read that following the W10 upgrade MS will cancel the W7 Key product after 30 days.
    So it seems, then, when I'll want to use My W7 HDD installation I'll have a non genuine windows 7 running. Is this really the case?
    I actually seen it happened when automatic upgrade started to install W10 on my machine. It D/L 100% of the file and started the install, but I stopped it. When I rebooted my PC, Windows 10 showed up! But yet it let me go back to W7 on the go (but can't remember exaclty how!)
    Then When W 7 booted again, I saw a warning about my windows' copy was not genuine! This is when I search the web and found that information. They also showed me how to R click on My Computer to look into Propriety where this time it said that my copy was activated!
    Thank you for your time.

  • VG

    ^^ If you successfully activate Windows 10 on same machine, your previous Windows version will remain genuine.

  • Good evening,
    My Toshiba lap top (SATELLITE L500-226) had upgraded to windows 10 without my Permission. however, I didn't liked it and I followed the roll back to windows 7 procedure. But my laptop is not booting or restoring to windows 7. I had tried all the repair instruction in the web by using the command prompt. the message I got that there is no recovery system or back or restoring point in the device. Now I'm stuck and I need your help please.
    How can I go back to my genuine windows 7 in my lap top.
    My Laptop PN: PSLS0E-08C02XAR

    best Regards
    IBRAHIM

  • VG

    ^^ Do you have any recovery disc which came bundled with your laptop?

  • No.

  • Here is the problem, I don't have any recovery discs. is there any way i can copy a recovery software to recover my laptop system?

  • VG

    ^^ You can borrow a setup disc from any relative or friend and then perform repair installation in your laptop. Since Windows 7 was installed and activated in your system, it'll repair Windows without asking for product key. If it asks for product key, you can get the product key from the back side of your laptop. There must be a sticker on the backside of your laptop containing product key.

  • Thanks

  • I have p4 845 mobo when i try to install xp iam not able to open any device it says permission to access is denied. and the installed os shows limited programs where i cannot access or open anything. I trie changing ram DVD/CD ROM and with Xp 2 and 3 same problem.
    while installing XP2 after the formatting step once it restarts it gets hang on windows logo..... Kindly suggest me with the issue......

  • i have changed processor ram and smps HDD etccc

  • VG

    ^^ It seems you are using a pirated Windows XP setup disc which contains virus because fresh Windows installation will never give such kind of access denied problem. Please confirm it first.

  • In the Open With context menu of various files like .jpg, .zip. .txt etc there's an entry for "Search the Store" which when clicked opens a flyout stating "You'll need a new app to open this ms-windows-store" with a greyed out OK button. Is there a way to remove the "Search the Store" entry. The NoUseStoreOpenWith DWORD trick from Win 8.1 doesn't apply to it and it must be a leftover as I removed the store all together in Win 10 pro X64. I did manage to remove the "Search the Store" text by modifying shell32.dll.mui removing entries 5382 and 5383 in string # 337 and also got rid of the flyout by modifying twinui.dll.mui removing entries 3106, 3107 and 3110 in string # 195 but it then leaves a blank space where the "Search the Store" text was. Would be great to find a way to add a registry entry to get rid of it but so far no luck

  • VG

    ^^ Did you check under the ShellEx and Shell keys of those particular filetypes keys in Registry?

  • Hi VG thanks for taking time to answer. Yes I did check the ShellEx and Shell keys of those filetypes and there's nothing there. I also checked in various other places in the registry where the store is mentioned but so far there's nothing

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