[Help & Support] Frequently Asked Problems (FAQ) with Solutions

If you have a question, please ask it in your comment!

Before posting about your problem, we advise you to go through following FAQ list:

This topic contains solutions for some common and frequently asked computer problems. Just follow the instructions and it'll help you in troubleshooting your PC problem.

All questions covered in this topic:

1. Task Manager, Registry Editor or Tools -> Folder Options have been disabled by Administrator.
2. Search window opens when you double-click on drives or folders.
3. "Cannot find copy.exe" error message appears when you double-click on drives.
4. Folders open in a new window.
5. A sub-folder with the same name is created automatically under parent folder.
6. My Documents or My Computer window opens automatically at Windows startup.
7. "NTLDR missing" error message at system startup.
8. "Hal.dll is corrupt or missing" error message at system startup.
9. "Windows\System32\config\system file missing or corrupt" error message at system startup.
10. Not able to boot into Windows 2000, XP or Server 2003 after installing Windows 98.
11. Fix Windows XP boot loader related problems such as adding or removing OS entries.
12. ScanDisk automatically starts at Windows startup.
13. "CMOS checksum error. Defaults loaded" error message at system startup.
14. Cannot see message content in chat window of Yahoo! Messenger.
15. "Stand By" option is grayed out (disabled) in shutdown dialog box.
16. Windows login screen has changed to classic logon box.
17. A strange and suspicious process "ctfmon.exe" is running in background.
18. How to recover lost Mozilla Firefox web browser bookmarks?
19. How to fix corrupted icons and restore default icons in Windows?
20. How to make Desktop icons text background transparent?
21. How to get missing common tasks (left-side details pane) back in Windows XP Explorer?
22. "Copy To" or "Move To" dialog box opens when you right-click on Start button and select open option.
23. Cannot apply "Show hidden files and folders" option in "Tools -> Folder Options".
24. Accidentally deleted "mspaint.exe", "notepad.exe" or any other system file, how to get it back?
25. Thumbnails view is not working in Windows Explorer.
26. Search companion window opens blank in Windows XP Search.
27. "Windows Update cannot search for updates. Error code 0x80248015" error message in Windows Update.
28. How to reset, recover or change Administrator password in Windows?
29. How to reset, remove or bypass BIOS or CMOS password?
30. EXE files always open with Notepad or any other application.
31. How to fix annoying folder view type change problem in Windows?
32. How to fix bold, italic or blurry font problem in Windows?
33. Optical drives (CD/DVD) are not showing in Windows Explorer.
34. Suddenly the hibernate option disappeared in Windows Vista.
35. Task Manager is not showing titlebar and window borders.

Following are solutions to troubleshoot and fix all above mentioned PC problems:

=== === === === === === === === ===

Q. 1. In my Windows Task Manager, Registry Editor or Tools -> Folder Options have been disabled. I'm getting warning message that "It has been disabled by Administrator". How can I enable it again?

Sol: Please visit following articles:

How to Fix "Task Manager has been Disabled by Your Administrator"?

How to Enable Tools -> Folder Options and Registry Editor in Windows

If any other Windows component like RUN, Desktop Properties, System Properties, etc has been disabled, then you can check following link:

Ultimate List of All Kinds of User Restrictions for Windows

=== === === === === === === === ===

Q. 2. Whenever I double-click on any drive or folder in My Computer, a Search window opens.

Sol: Type regedit in RUN dialog box and press Enter. Now go to following keys one by one:


In right-side pane, delete the "Default" key. If it doesn't work then delete the key "find" under both above mentioned keys.

=== === === === === === === === ===

Q. 3. Whenever I double-click on any drive in My Computer, "Open with" dialog box opens OR I get following error message:

Cannot find copy.exe. Make sure you have typed the name correctly and then try again.

Sol: Enable "Show hidden files" option in "Tools -> Folder Options" and then search for "Autorun.inf" file in all drives and if you get them in root of any drive (e.g. in C:\, D:\, etc), delete them.

=== === === === === === === === ===

Q. 4. Whenever I double-click on any folder in My Computer, it opens in a new window even I have selected the option "Always open folders in same window" in "Tools -> Folder Options".

Sol: Download following zip file, extract it and then run .REG file:

Download Link

=== === === === === === === === ===

Q. 5. Whenever I open a folder, another folder with the same name is created under it.

Sol: Your system is infected by a variant of Indonesian virus called Brontok/Rontokbro. It creates a sub-folder in a folder with same name. Please follow the instructions given in following topic:

[Virus Removal] Is Your Computer Infected with Virus, Spyware, Adware or Trojan?

=== === === === === === === === ===

Q. 6. Whenever I start my computer, My Documents or My Computer window opens automatically at Windows startup.

Sol: Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

In right-side pane, change value of "Userinit" to:


NOTE: If you have installed Windows in any other drive, then replace C:\ with correct drive label in above text string.

Now go to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

In right-side pane, change value of "PersistBrowsers" to 0

Now log off Windows and it should solve the problem.

=== === === === === === === === ===

Q. 7. When I start my computer, I get error message:

NTLDR is missing


Boot: Couldn't find NTLDR

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

copy X:\i386\ntldr C:\
copy X:\i386\ntdetect.com C:\

Here "X" is your CD drive letter, change it according to your system.

=== === === === === === === === ===

Q. 8. When I start my computer, I get error message:

Windows could not start because the following file is missing or corrupt:

<Windows root>\system32\hal.dll.

Please re-install a copy of the above file.

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

Attrib -H -R -S C:\Boot.ini
Del C:\Boot.ini
BootCfg /Rebuild

=== === === === === === === === ===

Q. 9. When I start my computer, I get error message:

"Windows\System32\config\system" file missing or corrupt.

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

copy C:\Windows\Repair\system C:\Windows\System32\Config

If it doesn't work, then again boot into "Recovery Console" and run following commands:

bootcfg /scan
bootcfg /rebuild

=== === === === === === === === ===

Q. 10. I have Windows 2000, XP or Server 2003 installed in my system and yesterday I installed Windows 98 over it, after that I'm not able to boot into Windows 2000, XP or Server 2003. I'm not getting option to select the OS at startup.

Sol: Windows 98 has overwritten the boot loader. Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now give following commands at Command Prompt:

bootcfg /scan
bootcfg /rebuild

=== === === === === === === === ===

Q. 11. When I start my system, I'm getting 2 entries for Windows XP in the boot loader. How can I remove the duplicate entry?


How can I change the default OS in Windows boot loader?


How can I change the OS entry labels in Windows boot loader?


How can I change the boot loader time? Its set to 30 seconds and I want to change it.

Sol: There are several way. You can follow any of following:

A. Type "sysdm.cpl" in RUN dialog box and press <Enter>. Now go to "Advanced" tab and click on "Settings" button in "Startup & Recovery" section. Now click on "Edit" button and then you can edit the boot loader time, labels, etc.

B. Type "msconfig" in RUN dialog box and go to "Boot.ini" tab and then you can change the desired thing. If you want to remove the corrupt/non-working entries, then click on "Check all boot paths" button.

C. Enable "Show hidden files/folders" and disable "Hide protected system files" options in "Tools -> Folder Options". Now open C:\ drive and remove the READ-ONLY attribute of "BOOT.INI" file from its Properties. Now open this file and then you can make your desired changes.

For detailed information, you can visit following tutorial:

How to Add "Safe Mode" Option to Windows Boot Loader?

=== === === === === === === === ===

Q. 12. Whenever I start my computer, ScanDisk starts automatically even I proper shut down the PC.

Sol: Please do as following:

A. Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

In right-side pane, change the value of BootExecute to:

autocheck autochk *

B. If the above trick doesn't help then give following commands in Command Prompt:

chkntfs /x drive_letter

for example, if ScanDisk runs automatically for C: and D: drives, then give following commands one by one:

chkntfs /x C:
chkntfs /x D:

=== === === === === === === === ===

Q. 13. When I start my computer, I get following error message:

CMOS checksum error, defaults loaded.

Sol: Open your computer cabinet and look for a small coin-sized battery attached in motherboard. Replace it with a new one.

For detailed information, check out point 1 in following tutorial:

How to Reset / Remove / Bypass Forgotten BIOS or CMOS Password?

=== === === === === === === === ===

Q. 14. In Yahoo! Messenger, whenever I send a message or I receive a message, I can't see the content in chat window. The chat window is blank.

Sol: Please download Windows Script using following links:

If you are using Windows Vista or later, it already comes with Windows Script preinstalled. You just need to execute following command in RUN or Command Prompt:

regsvr32 vbscript.dll

=== === === === === === === === ===

Q. 15. I reinstalled my Windows and now "Stand By" option is grayed out (disabled) in shutdown dialog box and I can't use it.

Sol: Install VGA driver or your graphics card driver using your motherboard CD and the option will be enabled. If you don't have the motherboard CD, you can go to the manufacturer website and download the required drivers.

=== === === === === === === === ===

Q. 16. My Windows Login Screen has changed to "Classic Logon Box". I want the new Welcome Screen back.

Sol: Please visit following article:

Enable / Disable Welcome Screen, Log Off and Shut Down Dialog Box in Windows XP

=== === === === === === === === ===

Q. 17. A strange process "ctfmon.exe" always runs in background and if I click on "End Process" button, it restarts automatically.

Sol: Please visit following article:

How to Remove Suspicious CTFMON.EXE Process Running in Background in Windows?

=== === === === === === === === ===

Q. 18. I just noticed that all my Mozilla Firefox web browser Bookmarks have gone. The bookmarks list is empty. How can I get them back?

Sol: Type "%appdata%\Mozilla\Firefox\Profiles" in RUN dialog box and press Enter. Now click on "xxxx.default" folder (where xxxx will be random numbers and characters). Now open "bookmarkbackups" folder and you'll get your bookmarks there. Now you can import them in Mozilla Firefox again.

Also check following tutorial:

Best Method to Backup Mozilla Firefox Bookmarks Without Using Any Extension

=== === === === === === === === ===

Q. 19. My Windows is showing some wrong icons of files. How can I reset the corrupted icons and restore default icons?

Sol: You can use any of following methods:

Method A:

Download TweakUI from here and then click on "Repair Icons" in "Repair" section.

Method B:

Open My Computer and go to:

C:\Documents and Settings\User_Name\Local Settings\Application Data

Replace C:\ with your system drive and "user_Name" with your username.

There will be a HIDDEN file "iconcache.db", delete it and restart your system.

PS: In newer Windows versions, the file iconcache.db will be present in %userprofile%\AppData\local folder.

Method C:

You can also try to increase icon cache size using following method:

1. Type regedit in RUN dialog box and press Enter. It'll open Registry Editor. Now go to following key:


2. In right-side pane, look for Max Cached Icons string. By default, its value is set to 500.

3. Double-click on the string and change its value to 2048

Actually the value of this String is set into KB. You can set its value anywhere between 100 to 8192 which means 100KB to 8MB.

4. Restart your computer and it should fix the problem.

=== === === === === === === === ===

Q. 20. I'm using Windows XP and my Desktop icons are showing an ugly background rectangle behind their text labels. How can I make the text transparent again?

Sol: Type "sysdm.cpl" in RUN dialog box and press Enter. Now go to "Advanced" tab, click on "Setting" button in "Performance" section and enable the option "Use drop shadows for icon labels on the desktop".

=== === === === === === === === ===

Q. 21. I'm using Windows XP and suddenly the Common tasks stopped showing in left-side pane of Windows Explorer.

Sol: Open "Tools -> Folder Options" and enable the option "Show Common Tasks in folders".

=== === === === === === === === ===

Q. 22. Whenever I right-click on Start button and select "Open" option, a "Copy To" or "Move To" dialog box opens.

Sol: The solution given in following tutorial will fix this problem:

[Solution] "Play All" Option Opens "Copy Items" and "Move Items" Dialog Box

=== === === === === === === === ===

Q. 23. I can't see Hidden files and folders in my computer. Even if I enable the option "Show hidden files and folders" in "Tools -> Folder Options", it automatically gets disabled.

Sol: Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\explorer\Advanced\Folder\Hidden

Under this key, you'll see 2 more keys "NOHIDDEN" and "SHOWALL". Make sure that the values of "CheckedValue" and "DefaultValue" in right-side pane are "2" and "2" for "NOHIDDEN" and "1" and "2" for "SHOWALL" respectively. If its not so, then change them and you'll be able to enable/disable these options in "Folder Options".

You can also toggle Hide and unhide settings using registry by going to following key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

In right-side pane, change value of "Hidden" to:

1 - To show hidden files
2 - To not show hidden files

=== === === === === === === === ===

Q. 24. I accidentally deleted "mspaint.exe", "notepad.exe" or any other system file, how can I get it back?

Sol: You can use any of following methods:

A. Go to "C:\Windows\System32\DLLCache" folder and look for the file, if its there, copy it to "C:\Windows\System32\" folder.

B. Insert your Windows Setup CD and go to "I386" folder. Now you can extract desired DLL, EXE or any other file using built-in expand command or 7-Zip as mentioned in following tutorials:

How to Include Your Edited System Files in Windows Setup ISO?

How to Extract / Copy System Files from Windows Setup?

Now you can copy the file to "C:\Windows\System32" folder.

C. You can also use built-in SFC command to restore all default system files. Just run following command in Command Prompt:


It'll automatically restore all missing or corrupted system files. You can check out method 4 here for details.

=== === === === === === === === ===

Q. 25. Whenever I set "Thumbnails" view in Windows Explorer, the files are not shown as thumbnails.

Sol: Please visit following article:

[FIX] Windows Explorer Doesn't Show Thumbnail Previews in Windows Vista and 7

Windows XP users can also try following commands in RUN dialog box:

regsvr32 shdocvw.dll
regsvr32 thumbvw.dll
regsvr32 shimgvw.dll

Restart your computer and your problem will be solved.

=== === === === === === === === ===

Q. 26. Whenever I open Windows Search in Windows XP, the Search companion window opens blank.

Sol 1: Open RUN dialog box and provide following commands one by one:

regsvr32 /i %windir%\srchasst\srchui.dll
regsvr32 %windir%\system32\jscript.dll

Restart your computer and your problem will be solved.

Sol 2: Type %systemroot%\inf command in RUN dialog box and press Enter. It'll open a new window. Look for a file "Srchasst.inf". Right-click on it and select "Install" option.

=== === === === === === === === ===

Q. 27. Whenever I try to install updates using Windows Update or try to update MSE (Microsoft Security Essentials) or Windows Defender programs, I get following error message:

Windows Update cannot search for updates.
Error number: 0x80248015

Sol: Most of the times this problem occurs when the system date and time is not correct. So make sure the date/time and time zone is set correctly in your Windows.

=== === === === === === === === ===

Q. 28. I have forgotten my Administrator account password in Windows. How can I reset, recover or change the password?

Sol: Please check following article:

How to Reset / Recover / Change Forgotten Administrator Password in Windows?

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Q. 29. I don't know the BIOS or CMOS password of my computer system. How to reset, remove or bypass BIOS or CMOS password?

Sol: Please check following article:

How to Reset / Remove / Bypass Forgotten BIOS or CMOS Password?

=== === === === === === === === ===

Q. 30. In my computer suddenly all EXE files started opening with Notepad or any other program. Or when I try to open an EXE file, an "Open with" dialog box is shown to choose the program. How to fix this problem?

Sol: Please check following article:

[Solution] EXE Files Always Open with Notepad or Other Applications

=== === === === === === === === ===

Q. 31. Whenever I copy a new file in a folder, Windows automatically changes folder view type. It doesn't remember my customized view type for any folder. How to fix this annoying folder view type problem in Windows?

Sol: Please check following article:

How to Fix Annoying Folder View Type Change Problem in Windows

=== === === === === === === === ===

Q. 32. Fonts in window titlebar and other areas look bold and italic. Or the fonts on screen are blurry and very hard to read. How to fix bold, italic or blurry font problem in Windows?

Sol: Please check following articles:

[Fix] Bold and Italic Font Problem in Windows

[Fix] Bold, Blurry or Hard to Read Font Problem in Windows 8.1

=== === === === === === === === ===

Q. 33. My optical drives such as CD/DVD drive are not showing in My Computer window. How to show them?

Sol: Please check following article:

[FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window

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Q. 34. The hibernate option in my Windows Vista is no longer available. How can I get it back?

Sol: Please check following article:

How to Re-enable Missing Hibernate Option in Windows Vista?

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Q. 35. In my Windows whenever I open Task Manager, it doesn't show window borders, titlebar and caption buttons. How to reset it to default settings?

Sol: Please check following article:

[Fix] No Border in Task Manager Window, How to Get Menubar and Titlebar Back?

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If your problem was not listed above, check out our exclusive "Troubleshooting" section which should definitely contain a working solution for your problem.


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Posted in: Troubleshooting, Windows 7, Windows 8 / 8.1, Windows Vista, Windows XP

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  • VG

    Older comments removed from the topic!

    [Comments in this topic are deleted on regular basis to reduce database overhead.]

  • HI,

  • VG

    ^^ You can change Num Lock key status using BIOS settings. You can also use following trick:


  • When I click Start and start typing what I typed appears in the window. However, pressing Enter does nothing. Checked Settings and could not find a solution.

  • VG

    ^^ Please provide more details. Which Windows version are you using?

  • I have some problems with my clean suite software can you help me to fix it.

  • VG

    ^^ You need to provide more details about your problem.

  • I have used "How to completely uninstall a program" from your site in the past. But using it lately when I try to find the %appdata% and %programfiles% it does not return me to a folder or file.
    Using the latest version of win 10.

  • VG

    ^^ You can alternatively open those folders using This PC and navigate to the C:\Program Files folder.

  • When I turn on my computer all the programs appear ( the ones in the lower left windows icon ) on the desk top and I cant close them or get to what files i have on my desktop.
    How do I close them so I can use my computer.
    Please guide me...
    Thank you

  • VG

    ^^ Please provide more details about your problem. What do you mean by lower left windows icon?

  • Wifi not working after re-install Windows 10 . Ihave checking "device manager" nothing problem ..Please help me thanyou

  • VG

    ^^ It seems a driver problem. Check on Windows Update and it might download compatible drivers. You can also manually download latest drivers from your PC manufacturer website.

  • Is it possible to change the text under icons in explorer to be centered and not aligned to the left (Windows 10 v1703)?
    And also is it possible to disable auto rearranging icons in explorer so I could move them around anywhere I want in that Windows 10 version?

  • VG

    ^^ That's by design. Microsoft changed the behavior in Anniversary Update and later builds. You can change the folder view to Details or other views or try following solution:


    To disable auto-arrange feature, you can try following:


  • I recently upgraded 2 computers to Windows 10 Creators Version. One via the microsoft upgrade notification and one through the upgrade site. Both were Lenovo laptops and the process was flawless. I attempted to upgrade my PC from the upgrade site. When the upgrade completed, the text identifiers for each desktop icon was missing. Also, popup boxes had random characters. Most of the research for the problem pointed to the Comodo firewall, which I do not have. My PC is about 5 years old and had all the current Windows 10 updates. Any suggestions?

  • VG

    ^^ Some times upgrading Windows versions may cause these kind of problems. Open intl.cpl and make sure correct locale and language are selected. You can also try to add language pack using Control Panel -> Languages.

  • Hi VG,
    My windows 10 pin password is not working, i mean i can't add pin, when i add pin and confirm it again by writing it, then nothing happens.
    Plz help me. Thanks in advance.

  • VG

    ^^ Check following:


  • There is no DVD/CD drive label in my device manager list. Hence DVD/CD is not detected in my windows7. Please help...

  • good morning all
    I can't turn off the thumbnails in google
    help says to go to chrome://flags/ and search for enable instant extended api and turn it off, I cant find this in flags, anybody have a solution, running windows 7
    Thanks John

  • Hi VG - I'm using Windows 10. If I open a folder (by clicking on a shortcut), alter its screen position, close it, then open it again, it opens in the new position. So far, so good. However, if I open a second folder it opens over the top of the first one (slightly displaced), regardless of its previous screen position. How I can I make the second folder's position independent of the first folder's position? Thanks.

  • VG

    ^^ Try to press and hold SHIFT key while clicking on the close button.

    Which thumbnails are you talking about?

    Does Device Manager show any unknown device in the list?

  • Good morning VG
    The 8 thumbnails on the google screen that record everywhere you have been

  • Hai VG, I'm in trouble. I have an 9 year old desktop pc on which i recently changed motherboard to zebronics 945 soc 775. But the graphics performance was too low. So i bought a graphics card from amazon and after installing. No display output either from grahics card or on board vga port. Checked on different displays still same result. I fear my motherhood is damaged. Any opinion?

  • VG

    ^^ Did you try to remove graphics card and then check the system? It might be possible that the graphics card is faulty or you are not attaching it correctly.

    Set the homepage to about:blank in Chrome.

  • My System CPU is Working properly. But nothing dispalys in the monitors

  • VG

    ^^ If nothing is displaying on monitors, then it seems a problem with the monitor. First check the power cable and cable connecting the monitor to the CPU.

  • Hi,
    I have been a follower for a long time ..and this is my first time asking a question since i couldnt solve it no matter what. I will explain it sequentially
    1. Earlier on when windows 10 was released i found cortana was useless and just wasting resources so i deleted the cortana folder by locating it through task manager.
    2. Now even after all the updates and being on the latest version trying fixes and all cortana is still dead. I still don't find cortana useful but.. search is dead.
    3. I tried all fixes on the internet but couldnt fix it. I never minded this because i use a 3rd party startup menu but now it has started to bug me.
    4. I would love if you can help me fix it without reinstalling my windows since i have customized my windows a lot and love it the way it is.

    Reinstalling might be easier but i wanna fix it if i can. ( Most of the fixes i tried involved using powershell to reinstall cortana but it shows error and doesn't work)

  • VG

    ^^ Since you have deleted Cortana folder, that's why you are unable to reinstall Cortana using powershell method. You'll need to copy the folder from another Windows 10 PC or Windows 10 ISO and then run the command to reinstall Cortana.

  • Thanks for the fast reply .. i am in the process of copying it but when i click on powershell i am unable to open it it says "restriction in effect on your computer" i resolve this by deleting the files from disallowrun in regedit i would be extremely grateful if you could give me a permanent fix

  • Also cortana works now its fixed thanks a lot ... but is there still any way to disable cortana and continue using search and also pls solve the disallow run problem i tried disabling it from group policy but it doesn't help

  • Also i notice a issue in cortana any search coming under settings doesnt open when clicked and my installed programs don't turn up in search pls do help .

  • VG

    ^^ It seems to me that you have used various registry tweaks and tools to disable stuffs and telemetry in Windows 10 and as a side effect, you are facing these issues. One will need to look into several registry keys and folders to troubleshoot these issues. I'll advise you to repair Windows or better reinstall Windows or use Reset PC option.

  • Hey i found a fix for disallowrun problem get it verified by VG if you want

    1. Create a .reg file as follows:-
    Windows Registry Editor Version 5.00

    2. To create the shortcut, right click on your desktop or an empty space in Windows explorer and select New > Shortcut. In the "Type the location of the item" field, add
    regedit /s "C:\My Reg Files\MyRegFile.reg"

    3. Keep these files wherever you want and then start a task in scheduler to run this file automatically on boot with admin privilages. It will run silently and fix the problem.

    I am not an expert but an enthusiast and got my problem fixed like this you can try if you want :)

  • Some applications ask me to verify if my temp. folder is valid. How can I do it?
    thank you in advance.

  • VG

    ^^ Please provide more details about your problem. What exact message is shown by apps?

  • Hey VG,

    I am having a weird problem with Windows 10. Whenever I Right Click and hover over 'New' the Explorer.exe crashes and restarts. I have tried many solution that I found like SFC Scan and ShellExView method but the problem is still there. Can you help me?

  • VG

    ^^ It seems an entry present in NEW menu is causing this issue. You should try a software to remove unwanted items from NEW menu.

  • Thanks for the suggestions, I really appreciate it.

  • Hi VG, when i am trying to install apps ( King of Thieves) from windows 10 store, then 0x803F8001 this error message comes. I try to install other game ( Microsoft Sudoku) it installs normally.
    Please help me to solve this issue.
    Thanks in advance.

  • VG , Do You Know Any Method To REMOVE Adware/Redirecting Viruses In Chrome / Mozilla ?

  • VG

    ^^ Post your HijackThis log file in following topic:


    @Muhammad Shan
    Try following:


  • Sir could you tell me how to fix my word bg colour... i am using a custom theme so my word and excel bg is dark ... i would like it white without changing background colour of theme ..... The problem with coloured background is that when picking colours from the colour selector i get wrong colours i cant manage with that... i would be extremely grateful if you could help
    Thanking You

  • VG

    ^^ Sorry but I can't help much in custom themes.

  • Sir pls help i get following error in event viewer and file explorer restarts by itself

    Exception code: 0xc0000005
    Fault offset: 0x000000000000d33a
    Faulting process id: 0x2ad0
    Faulting application start time: 0x01d30eb882d487c5
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\system32\mswsock.dll

    Pls tell if you need any more details

  • VG

    ^^ Try sfc /scannow command to repair system files.

  • I actually fixed it ... I am leaving the fix that worked for me here so that anyone who has the issue of restarting file explorer may find it helpful .... I debugged the issue and found it was being caused by IDT audio manager/software uninstalling it fixed it reinstalling brings back the issue.

    Thanks VG for the awesome website and content :)

  • When My lockscreen and wallpapers are both set on slideshow it works fine, but when I go back in just a few minutes after doing other things, no reboots or anything there both set on pictures again. I've been looking and researching for a week or so with no results.. I've run scannow and Dism with no help so tell me you have an easy answer for this please.
    win version 1703 Build15063.483 thanks regardless Al

  • VG

    ^^ Try following topics:


  • Thats not my problem, my slideshow always works my problem is when I set lockscreen to slideshow somehow the setting goes right back to pictures, the lockscreen or wallpapers which are two different settings and both change back to pictures from the setting i had saved as slideshow..
    I can't find any way to lock it down in gpedit.msc, tried everything for weeks .. thanks Al

  • Hello,

    Expression Web 4 crashes with Windows 10 version 1703

    This is surely not really the place, but i have a big problem using Expression Web under Windows 10 version 1703

    Do you think that a real solution will arrive quickly from Microsoft ?
    I continuously stop the upgrade... waiting for a solution.
    Thanks VG for your website and contents

  • VG

    ^^ There might be some compatibility problems with newer Windows 10 versions. Microsoft may release new update to fix the issue.

    Try following:


  • That's got it locked down and that's good enough for me, thanks much, Al

  • VG

    ^^ Glad to help you. It seems a bug in Windows.

  • Hi could you pls help me with the following error it occurs exactly after every one hour on bootup.
    Eg. I booted up on 7:00 then the error happens every subsequent hour.

    Fault bucket 120788026376, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: explorer.exe
    P2: 10.0.15063.447
    P3: 951324bb
    P4: tlb.dll
    P6: 54510f1c
    P7: c0000005
    P8: 000000000010e495

    Pls help me with a fix it causes taskbar to go black and come back every hour.

  • VG

    ^^ It seems some corrupt system file problem. Try SFC /SCANNOW command as mentioned in METHOD 4:


  • Thanks a lot i fixed it. Also can you pls tell me is it is necessary/important to keep the security center service on. It was giving me errors so i disabled it but my windows defender seems to be working properly still. Only difference i note is in old control panel security page.

    P.S. the error i was getting was Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.... this stopped once i disabled the service so pls do confirm the use of the service

  • VG

    ^^ You can disable it without any problem. It just checks the status of security software, Windows Update, etc and notifies users about it.

  • Had W10 Creator update 1703 on Surface Pro 3 that had W8.1 and have been "updated" since. After install of 1703, in tablet mode all the tiles I had set previously with "Pin to Start menu" have disapeared. Trying to put them back on, some just fail to show, some will display an empty blue tile - rolling the mouse over it displays some weird W-xxxxhex description. The only tiles remaining are those associated with Windows 10 or Windows Store apps. So all personalization I had for 2 years are just gone ! Same thing happend with shortcuts pinned to task bar, but I got to have them back on. On top of that, in PC mode, icons on desktop which usuallay automatically alings on the left as I save files on desktop, are going everywhere. Can't move one around without another shifting somewhere else on the screen. Of course I gave a try at sfc scannow and DISM without results. I have 2 other PCs that upgraded to 1703 and didn't had this behavior. Any thoughts on this would be appreciated

  • Hello Vishal,
    I am stuck trying to find where I got the application that added Tools, System Tools, Turn off Options on my desktop right click menu!

    in the tools menu there are restart Windows Explorer, Show or hide files or folders, rebuild icon cache.

    I am depending on your vast knowledge of computers to solve this elusive answer!
    Thanks, Vishal,

  • VG

    ^^ Check out following articles to automatically add those menus without using any 3rd party tool:


    Such kind of issues appear while upgrading to a newer Windows version thats why I always recommend clean installation. Regarding icons on Desktop, did you try to check "View -> Auto arrange icons" option in Desktop context menu?

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