[Help & Support] Frequently Asked Problems (FAQ) with Solutions

If you have a question, please ask it in your comment!

Before posting about your problem, we advise you to go through following FAQ list:

This topic contains solutions for some common and frequently asked computer problems. Just follow the instructions and it'll help you in troubleshooting your PC problem.

All questions covered in this topic:

1. Task Manager, Registry Editor or Tools -> Folder Options have been disabled by Administrator.
2. Search window opens when you double-click on drives or folders.
3. "Cannot find copy.exe" error message appears when you double-click on drives.
4. Folders open in a new window.
5. A sub-folder with the same name is created automatically under parent folder.
6. My Documents or My Computer window opens automatically at Windows startup.
7. "NTLDR missing" error message at system startup.
8. "Hal.dll is corrupt or missing" error message at system startup.
9. "Windows\System32\config\system file missing or corrupt" error message at system startup.
10. Not able to boot into Windows 2000, XP or Server 2003 after installing Windows 98.
11. Fix Windows XP boot loader related problems such as adding or removing OS entries.
12. ScanDisk automatically starts at Windows startup.
13. "CMOS checksum error. Defaults loaded" error message at system startup.
14. Cannot see message content in chat window of Yahoo! Messenger.
15. "Stand By" option is greyed out (disabled) in shutdown dialog box.
16. Windows login screen has changed to classic logon box.
17. A strange and suspicious process "ctfmon.exe" is running in background.
18. How to recover lost Mozilla Firefox web browser bookmarks?
19. How to fix corrupted icons and restore default icons in Windows?
20. How to make Desktop icons text background transparent?
21. How to get missing common tasks (left-side details pane) back in Windows XP Explorer?
22. "Copy To" or "Move To" dialog box opens when you right-click on Start button and select open option.
23. Cannot apply "Show hidden files and folders" option in "Tools -> Folder Options".
24. Accidentally deleted "mspaint.exe", "notepad.exe" or any other system file, how to get it back?
25. Thumbnails view is not working in Windows Explorer.
26. Search companion window opens blank in Windows XP Search.
27. "Windows Update cannot search for updates. Error code 0x80248015" error message in Windows Update.
28. How to reset, recover or change Administrator password in Windows?
29. How to reset, remove or bypass BIOS or CMOS password?
30. EXE files always open with Notepad or any other application.
31. How to fix annoying folder view type change problem in Windows?
32. How to fix bold, italic or blurry font problem in Windows?
33. Optical drives (CD/DVD) are not showing in Windows Explorer.
34. Suddenly the hibernate option disappeared in Windows Vista.
35. Task Manager is not showing titlebar and window borders.

Following are solutions to troubleshoot and fix all above mentioned PC problems:

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Q. 1. In my Windows Task Manager, Registry Editor or Tools -> Folder Options have been disabled. I'm getting warning message that "It has been disabled by Administrator". How can I enable it again?

Sol: Please visit following articles:

How to Fix "Task Manager has been Disabled by Your Administrator"?

How to Enable Tools -> Folder Options and Registry Editor in Windows

If any other Windows component like RUN, Desktop Properties, System Properties, etc has been disabled, then you can check following link:

Ultimate List of All Kinds of User Restrictions for Windows

=== === === === === === === === ===

Q. 2. Whenever I double-click on any drive or folder in My Computer, a Search window opens.

Sol: Type regedit in RUN dialog box and press Enter. Now go to following keys one by one:

HKEY_CLASSES_ROOT\Directory\shell
HKEY_CLASSES_ROOT\Drive\shell

In right-side pane, delete the "Default" key. If it doesn't work then delete the key "find" under both above mentioned keys.

=== === === === === === === === ===

Q. 3. Whenever I double-click on any drive in My Computer, "Open with" dialog box opens OR I get following error message:

Cannot find copy.exe. Make sure you have typed the name correctly and then try again.

Sol: Enable "Show hidden files" option in "Tools -> Folder Options" and then search for "Autorun.inf" file in all drives and if you get them in root of any drive (e.g. in C:\, D:\, etc), delete them.

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Q. 4. Whenever I double-click on any folder in My Computer, it opens in a new window even I have selected the option "Always open folders in same window" in "Tools -> Folder Options".

Sol: Download following zip file, extract it and then run .REG file:

Download Link

=== === === === === === === === ===

Q. 5. Whenever I open a folder, another folder with the same name is created under it.

Sol: Your system is infected by a variant of Indonesian virus called Brontok/Rontokbro. It creates a sub-folder in a folder with same name. Please follow the instructions given in following topic:

[Virus Removal] Is Your Computer Infected with Virus, Spyware, Adware or Trojan?

=== === === === === === === === ===

Q. 6. Whenever I start my computer, My Documents or My Computer window opens automatically at Windows startup.

Sol: Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

In right-side pane, change value of "Userinit" to:

C:\WINDOWS\system32\userinit.exe,

NOTE: If you have installed Windows in any other drive, then replace C:\ with correct drive label in above text string.

Now go to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

In right-side pane, change value of "PersistBrowsers" to 0

Now log off Windows and it should solve the problem.

=== === === === === === === === ===

Q. 7. When I start my computer, I get error message:

NTLDR is missing

OR

Boot: Couldn't find NTLDR

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

copy X:\i386\ntldr C:\
copy X:\i386\ntdetect.com C:\

Here "X" is your CD drive letter, change it according to your system.

=== === === === === === === === ===

Q. 8. When I start my computer, I get error message:

Windows could not start because the following file is missing or corrupt:

<Windows root>\system32\hal.dll.

Please re-install a copy of the above file.

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

Attrib -H -R -S C:\Boot.ini
Del C:\Boot.ini
BootCfg /Rebuild
Fixboot

=== === === === === === === === ===

Q. 9. When I start my computer, I get error message:

"Windows\System32\config\system" file missing or corrupt.

Sol: Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now run following commands at Command Prompt:

copy C:\Windows\Repair\system C:\Windows\System32\Config

If it doesn't work, then again boot into "Recovery Console" and run following commands:

fixmbr
bootcfg /scan
bootcfg /rebuild
fixboot

=== === === === === === === === ===

Q. 10. I have Windows 2000, XP or Server 2003 installed in my system and yesterday I installed Windows 98 over it, after that I'm not able to boot into Windows 2000, XP or Server 2003. I'm not getting option to select the OS at startup.

Sol: Windows 98 has overwritten the boot loader. Boot using Windows Setup CD and enter into "Recovery Console" by pressing "R". Now Log into Windows installation and enter Administrator password. Now give following commands at Command Prompt:

fixmbr
bootcfg /scan
bootcfg /rebuild
fixboot

=== === === === === === === === ===

Q. 11. When I start my system, I'm getting 2 entries for Windows XP in the boot loader. How can I remove the duplicate entry?

OR

How can I change the default OS in Windows boot loader?

OR

How can I change the OS entry labels in Windows boot loader?

OR

How can I change the boot loader time? Its set to 30 seconds and I want to change it.

Sol: There are several way. You can follow any of following:

A. Type "sysdm.cpl" in RUN dialog box and press <Enter>. Now go to "Advanced" tab and click on "Settings" button in "Startup & Recovery" section. Now click on "Edit" button and then you can edit the boot loader time, labels, etc.

B. Type "msconfig" in RUN dialog box and go to "Boot.ini" tab and then you can change the desired thing. If you want to remove the corrupt/non-working entries, then click on "Check all boot paths" button.

C. Enable "Show hidden files/folders" and disable "Hide protected system files" options in "Tools -> Folder Options". Now open C:\ drive and remove the READ-ONLY attribute of "BOOT.INI" file from its Properties. Now open this file and then you can make your desired changes.

For detailed information, you can visit following tutorial:

How to Add "Safe Mode" Option to Windows Boot Loader?

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Q. 12. Whenever I start my computer, ScanDisk starts automatically even I proper shut down the PC.

Sol: Please do as following:

A. Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

In right-side pane, change the value of BootExecute to:

autocheck autochk *

B. If the above trick doesn't help then give following commands in Command Prompt:

chkntfs /x drive_letter

for example, if ScanDisk runs automatically for C: and D: drives, then give following commands one by one:

chkntfs /x C:
chkntfs /x D:

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Q. 13. When I start my computer, I get following error message:

CMOS checksum error, defaults loaded.

Sol: Open your computer cabinet and look for a small coin-sized battery attached in motherboard. Replace it with a new one.

For detailed information, check out point 1 in following tutorial:

How to Reset / Remove / Bypass Forgotten BIOS or CMOS Password?

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Q. 14. In Yahoo! Messenger, whenever I send a message or I receive a message, I can't see the content in chat window. The chat window is blank.

Sol: Please download Windows Script using following links:

If you are using Windows Vista or later, it already comes with Windows Script preinstalled. You just need to execute following command in RUN or Command Prompt:

regsvr32 vbscript.dll

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Q. 15. I reinstalled my Windows and now "Stand By" option is greyed out (disabled) in shutdown dialog box and I can't use it.

Sol: Install VGA driver or your graphics card driver using your motherboard CD and the option will be enabled. If you don't have the motherboard CD, you can go to the manufacturer website and download the required drivers.

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Q. 16. My Windows Login Screen has changed to "Classic Logon Box". I want the new Welcome Screen back.

Sol: Please visit following article:

Enable / Disable Welcome Screen, Log Off and Shut Down Dialog Box in Windows XP

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Q. 17. A strange process "ctfmon.exe" always runs in background and if I click on "End Process" button, it restarts automatically.

Sol: Please visit following article:

How to Remove Suspicious CTFMON.EXE Process Running in Background in Windows?

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Q. 18. I just noticed that all my Mozilla Firefox web browser Bookmarks have gone. The bookmarks list is empty. How can I get them back?

Sol: Type "%appdata%\Mozilla\Firefox\Profiles" in RUN dialog box and press Enter. Now click on "xxxx.default" folder (where xxxx will be random numbers and characters). Now open "bookmarkbackups" folder and you'll get your bookmarks there. Now you can import them in Mozilla Firefox again.

Also check following tutorial:

Best Method to Backup Mozilla Firefox Bookmarks Without Using Any Extension

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Q. 19. My Windows is showing some wrong icons of files. How can I reset the corrupted icons and restore default icons?

Sol: You can use any of following methods:

Method A:

Download TweakUI from here and then click on "Repair Icons" in "Repair" section.

Method B:

Open My Computer and go to:

C:\Documents and Settings\User_Name\Local Settings\Application Data

Replace C:\ with your system drive and "user_Name" with your username.

There will be a HIDDEN file "iconcache.db", delete it and restart your system.

PS: In newer Windows versions, the file iconcache.db will be present in %userprofile%\AppData\local folder.

Method C:

You can also try to increase icon cache size using following method:

1. Type regedit in RUN dialog box and press Enter. It'll open Registry Editor. Now go to following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer

2. In right-side pane, look for Max Cached Icons string. By default, its value is set to 500.

3. Double-click on the string and change its value to 2048

Actually the value of this String is set into KB. You can set its value anywhere between 100 to 8192 which means 100KB to 8MB.

4. Restart your computer and it should fix the problem.

=== === === === === === === === ===

Q. 20. I'm using Windows XP and my Desktop icons are showing an ugly background rectangle behind their text labels. How can I make the text transparent again?

Sol: Type "sysdm.cpl" in RUN dialog box and press Enter. Now go to "Advanced" tab, click on "Setting" button in "Performance" section and enable the option "Use drop shadows for icon labels on the desktop".

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Q. 21. I'm using Windows XP and suddenly the Common tasks stopped showing in left-side pane of Windows Explorer.

Sol: Open "Tools -> Folder Options" and enable the option "Show Common Tasks in folders".

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Q. 22. Whenever I right-click on Start button and select "Open" option, a "Copy To" or "Move To" dialog box opens.

Sol: The solution given in following tutorial will fix this problem:

[Solution] "Play All" Option Opens "Copy Items" and "Move Items" Dialog Box

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Q. 23. I can't see Hidden files and folders in my computer. Even if I enable the option "Show hidden files and folders" in "Tools -> Folder Options", it automatically gets disabled.

Sol: Type regedit in RUN dialog box and press Enter. Now go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\explorer\Advanced\Folder\Hidden

Under this key, you'll see 2 more keys "NOHIDDEN" and "SHOWALL". Make sure that the values of "CheckedValue" and "DefaultValue" in right-side pane are "2" and "2" for "NOHIDDEN" and "1" and "2" for "SHOWALL" respectively. If its not so, then change them and you'll be able to enable/disable these options in "Folder Options".

You can also toggle Hide and unhide settings using registry by going to following key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

In right-side pane, change value of "Hidden" to:

1 - To show hidden files
2 - To not show hidden files

=== === === === === === === === ===

Q. 24. I accidentally deleted "mspaint.exe", "notepad.exe" or any other system file, how can I get it back?

Sol: You can use any of following methods:

A. Go to "C:\Windows\System32\DLLCache" folder and look for the file, if its there, copy it to "C:\Windows\System32\" folder.

B. Insert your Windows Setup CD and go to "I386" folder. Now you can extract desired DLL, EXE or any other file using built-in expand command or 7-Zip as mentioned in following tutorials:

How to Include Your Edited System Files in Windows Setup ISO?

How to Extract / Copy System Files from Windows Setup?

Now you can copy the file to "C:\Windows\System32" folder.

C. You can also use built-in SFC command to restore all default system files. Just run following command in Command Prompt:

sfc /SCANNOW

It'll automatically restore all missing or corrupted system files. You can check out method 4 here for details.

=== === === === === === === === ===

Q. 25. Whenever I set "Thumbnails" view in Windows Explorer, the files are not shown as thumbnails.

Sol: Please visit following article:

[FIX] Windows Explorer Doesn't Show Thumbnail Previews in Windows Vista and 7

Windows XP users can also try following commands in RUN dialog box:

regsvr32 shdocvw.dll
regsvr32 thumbvw.dll
regsvr32 shimgvw.dll

Restart your computer and your problem will be solved.

=== === === === === === === === ===

Q. 26. Whenever I open Windows Search in Windows XP, the Search companion window opens blank.

Sol 1: Open RUN dialog box and provide following commands one by one:

regsvr32 /i %windir%\srchasst\srchui.dll
regsvr32 %windir%\system32\jscript.dll

Restart your computer and your problem will be solved.

Sol 2: Type %systemroot%\inf command in RUN dialog box and press Enter. It'll open a new window. Look for a file "Srchasst.inf". Right-click on it and select "Install" option.

=== === === === === === === === ===

Q. 27. Whenever I try to install updates using Windows Update or try to update MSE (Microsoft Security Essentials) or Windows Defender programs, I get following error message:

Windows Update cannot search for updates.
Error number: 0x80248015

Sol: Most of the times this problem occurs when the system date and time is not correct. So make sure the date/time and time zone is set correctly in your Windows.

=== === === === === === === === ===

Q. 28. I have forgotten my Administrator account password in Windows. How can I reset, recover or change the password?

Sol: Please check following article:

How to Reset / Recover / Change Forgotten Administrator Password in Windows?

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Q. 29. I don't know the BIOS or CMOS password of my computer system. How to reset, remove or bypass BIOS or CMOS password?

Sol: Please check following article:

How to Reset / Remove / Bypass Forgotten BIOS or CMOS Password?

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Q. 30. In my computer suddenly all EXE files started opening with Notepad or any other program. Or when I try to open an EXE file, an "Open with" dialog box is shown to choose the program. How to fix this problem?

Sol: Please check following article:

[Solution] EXE Files Always Open with Notepad or Other Applications

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Q. 31. Whenever I copy a new file in a folder, Windows automatically changes folder view type. It doesn't remember my customized view type for any folder. How to fix this annoying folder view type problem in Windows?

Sol: Please check following article:

How to Fix Annoying Folder View Type Change Problem in Windows

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Q. 32. Fonts in window titlebar and other areas look bold and italic. Or the fonts on screen are blurry and very hard to read. How to fix bold, italic or blurry font problem in Windows?

Sol: Please check following articles:

[Fix] Bold and Italic Font Problem in Windows

[Fix] Bold, Blurry or Hard to Read Font Problem in Windows 8.1

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Q. 33. My optical drives such as CD/DVD drive are not showing in My Computer window. How to show them?

Sol: Please check following article:

[FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window

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Q. 34. The hibernate option in my Windows Vista is no longer available. How can I get it back?

Sol: Please check following article:

How to Re-enable Missing Hibernate Option in Windows Vista?

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Q. 35. In my Windows whenever I open Task Manager, it doesn't show window borders, titlebar and caption buttons. How to reset it to default settings?

Sol: Please check following article:

[Fix] No Border in Task Manager Window, How to Get Menubar and Titlebar Back?

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If your problem was not listed above, check out our exclusive "Troubleshooting" section which should definitely contain a working solution for your problem.

PS: Comments in this topic are deleted on regular basis to reduce database overhead. So don't think too much if your comment gets deleted.





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Posted in: Troubleshooting, Windows 7, Windows 8 / 8.1, Windows Vista, Windows XP


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Comments

  • VG

    Older comments removed from the topic!

  • Hello VG,
    Hope you are find...:)
    Ever tried opening "Windows Update" item in Internet Explorer 11 in Windows 10?
    [Window Title]
    wuapp.exe

    [Content]
    Windows cannot find 'wuapp.exe'. Make sure you typed the name correctly, and then try again.

    [OK]
    Funny... Maybe we could "update" the menu with something like
    ms-settings:windowsupdate
    and/or fo furter,
    ms-settings:windowsupdate-action
    Have a great day, both you and M$...

  • 1.i have an hp probook laptop,it shows a screen at startup that internal fan does not work 90b or something and prompts me if i want to proceed ,when i do proceed nothing happens and its just a blank black screen with one underscore (_) at the top left
    i tried using hp recovery tool using a usb,but it does not boot,what to do

    2.i bought a new hp notebook which is fine ,but sometimes the net becomes really slow or servers don't connect despite my other devices running ok and sometimes not a lot but often it would just restart automatically and the restart itself takes a lot of time,no virus found tho

  • VG

    ^^ 1. It seems a hardware problem. You should contact the service center or local hardware guy to check it.

    2. Try to use custom DNS.

    http://www.askvg.com/change-domain-name-system-settings-in-windows/

  • Hello sir, I am unable to delete or rename the one particular folder in my pc. present folder name is MISC. which i have created, please help me out from this issue

  • VG

    ^^ First try to take ownership and then delete it:

    http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-file-or-folder-manually-in-windows/
    http://www.askvg.com/add-take-ownership-option-in-file-folder-context-menu-in-windows-vista/

    If it doesnt help, try Unlocker:

    http://www.askvg.com/download-unlocker-file-unlocking-utility-for-windows/

  • VG, so any idea about Windows Update menu item in Internet Explorer's tools menu?

  • VG

    ^^ You are right. Since MS is concentrating more on Edge, they forgot to fix this menu option. You can report it using feedback app. Just posted about it:

    http://www.askvg.com/windows-10-bug-internet-explorer-still-points-to-classic-windows-updates-wuapp-exe-file/

  • Hi,
    I am using a vaio laptop, which upgraded from windows 8.1 to 10 a few months ago. I want to go back to 8.1, but don't have the recovery media. I tried running Windows 8.1 setup directly, downloaded from Microsoft website, but it asked for the product key. I found the key in the laptop using powershell, but when I entered it, it said that the key can't be used with this version of windows.
    So, isn't there any way I can go back to 8.1, without losing the original key?
    I tried googling a lot about this but can't find any solution. I even used the factory reset option in the assist menu of vaio, but it then asked for the recovery media, which I don't have for this laptop.
    I don't know what to do

  • VG

    ^^ Did you try following:

    http://www.askvg.com/fix-windows-8-genuine-product-key-doesnt-work-for-windows-8-1-clean-installation/
    http://www.askvg.com/winguggle-get-your-windows-and-office-product-keys-easily-and-quickly/

  • So is this the same key that came with the laptop, when it had windows 8? Or does the key change after upgrading to windows 10? Is there any risk that the key won't work if I follow the instructions in the first link you posted above?
    I found it using the following command in powershell:
    (Get-WmiObject -query 'select * from SoftwareLicensingService').OA3xOriginalProductKey

    Just want to be sure before doing anything.

  • VG

    ^^ Did you try the software mentioned in 2nd link? Does it show same key?

  • Basically, I want to manually sync contacts back and forth, between my computer and my android phone.

    Going from computer to phone, the easiest way for me has been exporting/backing up the computer's .vcf file, moving it to my phone, delete my phones current contact list, and then importing the .vcf file from the computer, which instantly results in an complete, updated list.

    However, going in the other direction is my problem.

    If I try to do the same in reverse, trying to import the .vcf file into the computer contacts, it wants to do it one contact at a time, instead of the full list all at once.

    I suppose they can be Imported/Exported thru gmail, but I would prefer doing it directly...phone contacts only, without importing gmail contacts

    Thanks

  • Hi,
    I tried the software mentioned in the link.
    It displays 2 keys for windows: one is the Windows (BIOS OEM key) and the other is Windows 10 Home Single Language
    The BIOS OEM key is the same as the key I got using powershell.

  • Hi,
    I used the vaio recovery mode to do a factory reset and it's now back to Windows 8. Updating to 8.1 through store. Thanks for your help though :)

  • Hi.

    I'm not having a technical problem per se. I have a family PC that various people use and have their own account set up.

    If I remember correctly, Windows 8.x indicated on the welcome/sign-in screen which users were logged in when multiple accounts were set-up.

    Windows 10 removed this "feature". If you go to restart or shutdown the PC, you get a warning that other users are using the PC. If you are already logged/signed in, then you can see which users are signed in and there is no guesswork needed. However, if you are at the sign-in screen and want to shutdown or reboot the PC, then you are told users are signed in, but have no idea which users are signed in. The only way to really know is to sign in to one of the accounts and find out.

    I am looking for a registry hack, group policy, or some simple program/application that will turn on the ability to have the Windows 10 Anniversary Update (version 1607) sign-in screen indicate which, if any, users are signed in.

    Any help would be greatly appreciated. Thank you in advance for your time and any help with this issue.

    Sincere blessings,
    Jeff

  • VG

    ^^ I didnt quite understand your problem but first you can try disabling the fast shutdown feature:

    http://www.askvg.com/fix-windows-8-restart-and-shutdown-problems-by-disabling-hybrid-shutdown-feature/

    First give it a try.

  • Hi, VG.

    I was sure that Fast Startup/Fast Shutdown had nothing to do with this Sign-In Screen issue, but I disabled Fast Startup anyway to make sure. That changed nothing.

    Let me try and make the issue more clear.

    My wife and I have 4 children. One of our PCs, all of the children use. There are 5 Microsoft accounts set up on that PC, one for each of the children plus one that I have set up as the Admin account.

    Windows 8.x indicated on the Sign-in Screen which users were already logged/signed in. So, if the Sign-in Screen was displayed, you could see right there if anyone was signed into their account. For example, if 2 of the 5 accounts on our PC were already signed in, then right there on the Sign-in Screen below the picture and name of those 2 users that are already signed in, it says "Signed in". You know right there at the Sign-in Screen if anyone is already signed in that might need to sign out before a restart or shutdown.

    Windows 10 removed this information/indication. If you are already signed into an account, then you can look and see which users (if any) are signed in and there is no guesswork needed. However, if you are at the Sign-in Screen and want to restart or shutdown the PC while one or more users are signed in, then you are told users are signed in but have no idea which users are signed in. The only way to know which users are signed in is to sign into one of the accounts and find out.

    I am looking for a registry hack, group policy, or some simple program/application that will turn on the ability to have (or force) the Windows 10 Anniversary Update (version 1607) Sign-in Screen to indicate which, if any, users are already signed in like Windows 8.x's Sign-in Screen did. That information/indication on the Sign-in Screen was quite helpful.

    I hope the issue is now clear. Again, any help would be greatly appreciated.

    -Jeff

  • VG

    ^^ Microsoft changes sign-in screen in Windows 10, thats why some features have been changed/removed. I'll look into the issue and will update you as soon as I find something useful.

  • Is it okay to update windows 10 from version 10240 to version 14393 if i have non-genuine apps?

  • VG

    ^^ You can but I can't guarantee about non-genuine apps.

  • Dear Sir,
    I want to run Google Chrome on a Thin Client (RDP) System using PortableApps but after Chrome launched shown following error and stopped working.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 53.0.2785.89
    Application Timestamp: 57c61334
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.3.9600.18233
    Fault Module Timestamp: 56bb4e1d
    Exception Code: c0000022
    Exception Offset: 0009d3c2
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 1abe
    Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    Additional Information 3: 1abe
    Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

  • VG

    ^^ Might be corrupt Chrome file problem. Try to download it again or try a different portable browser such as Firefox or Opera.

  • Hey,
    I am having another problem with my vaio now.
    After resetting it and updating to win8.1, it was working flawlessly. Then yesterday night, I felt the need to clean the laptop. I used colin (a liquid spray to for cleaning) and cotton and started to clean it. While I was cleaning the keyboard, I accidentally pressed the power button and the laptop turned on. I shut it down and continued to clean. When this happened again, I again shut it down and removed the battery, to prevent it from turning on again. While I was cleaning it, I noticed that 1-2 drops of the cleaner went inside the keys (around F6 and F7 keys). After I was done, I put the battery back in and tried to start the laptop. It turned on, with a black/blank screen, and with the power led on, only. As soon as I pressed F12, it showed the vaio screen and booted normally.
    But since then, whenever I start it, same thing happens and it only starts to boot up as soon as I press any key. Otherwise the blank screen stays there.
    I could figure out what's the issue. Maybe because of those drops getting inside the laptop? But they were really less, and it has obviously dried out now.
    I tried using vaio diagnostics to check for any errors, disabled fast boot in control panel, used system restore, but the problem is still there. Even when I restart it, it does the same thing. Could that be a hardware issue? I don't think that it has anything to do with windows.

  • Couldn't* figure out

  • VG

    ^^ It looks like most probably a hardware problem. Try vacuum cleaner or a dryer on that place where you dropped the cleaner by mistake. Leave the laptop switched off for few hours and then try to restart it.

  • Am a long-time PC user but still a fairly non-techie.

    Here is your URL for the problem I was hoping to resolve...

    http://www.askvg.com/how-to-fix-annoying-folder-view-type-problem-in-windows-vista/

    Bearing in mind that mucking-about with the 'Registry' may be quite risky for the untutored I follow your advised steps to the letter and do nothing else (I wouldn't know what to do anyway!).

    But however carefully I follow the various steps, at the final key path stage 'Bags' never appears but all else does.

    In Step 3 you ask for the key to be deleted and in Step 4 ask for it to be recreated which of course I don't understand. Nevertheless I did exactly that but as I say, 'Bags' never appears in the final key path.

    To avoid further potentially-drastic problems I've erred on the side of caution and gone no further and then several times re-entered 'regedit' to start again. I finally achieved the full final path as set out in your instructions - but only after ignoring the delete request.

    However, I'm still reluctant at that point to proceed until I know for certain whether or not 'Bags' should be in or out of the path.

    I'm very grateful to have located your website help with the totally frustrating problem of ever-changing File/Folder views so I'm looking forward to a successful outcome.

    Many thanks. Tony.

  • VG

    ^^ Just use ready-made registry script given in the same topic. Its absolutely safe and works 100%. Its the first thing which I do on new machines.

  • It is fine now and working normally. Was most probably coz of the drops that went inside the keys. It started to work fine after about 10 hrs of the incident.

  • Hi,
    i have installed Windows 10 Anniversary on my PC.
    my OS download windows updates but it show "Failed to install" for installing updates.
    How can i fix it?

    and:
    how can i clear "Failed to install" updates From "update History"?

    Thanks.

  • The "Mobile Hotspot" in Windows 10 Anniversary Update switches OFF when I shutdown the computer.

    Is there any way I can keep this Always ON.

    Thanks in Advance.

  • VG

    ^^ I think its by design.

    @sinad
    Try following:

    http://www.askvg.com/fix-windows-update-problems-using-automatic-reset-script/

  • Is there any script to switch ON the "Mobile Hotspot", which I can run during the startup of Windows, so that I needn't manually switch ON, every time I log on to Windows?

  • How do I know that Windows 8.1 has been installed? The message said I could use my computer while It was being installed .

  • VG

    ^^ Type winver in RUN and press Enter. You'll see installed Windows version.

    @Karbi
    Sorry. No idea.

  • Is there any software available through which I can bridge both ethernet and wifi connection on a laptop? We have 2 connections. One is at ground floor which is the wifi and one is the LAN which I can connect through ehternet on the first floor. I tried connecting both and bridging, but the internet which is being used is the ethernet one and wifi is not being used even after bridging. Am I doing anything wrong? Is there any 3rd party software through which I can bridge both of these connections to increase the download speed?

  • VG

    ^^ Try the solution given in following topic:

    answers.microsoft.com/en-us/windows/forum/windows_7-networking/wired-and-wireless-connections-on-the-same-windows/ee40d9a6-297b-46d4-b5c8-db57d927b62e?auth=1

  • Hi VG,

    I have a laptop on which I tried to halt the automatic upgrade from Windows 8.0 to 8.1 by following Methods 2 and 3 on your webpage:

    http://www.askvg.com/how-to-disable-update-to-windows-8-1-for-free-notification-in-windows-8-store/

    My laptop will no longer boot. When I power it up, it seems to be stuck on running the DVD drive, and when I open the drive, it stays on but remains stuck with nothing appearing on the screen. During this time, the lights at the bottom of the unit all flash in an alternating pattern. Any solutions?

    Thank you.

  • VG

    ^^ That link has nothing to do with your problem. Does the issue occur in the beginning just after BIOS splash screen?

  • Hi there VG and the guys out there. I do appreciate all your help so far Windows issues are concerned, and it was such a very big help. And hoping that you can help this time. I'm getting a strange issue in home LAN that I'd just recently setup. On my laptop (Windows 10 Pro, btw), I was able to access all my drives in my desktop (that I converted as a file server, with Windows 7 Pro on it). But, when I dug in to some of the folders that I need to work on, I just can't access it. While other folders work just fine. And when I am trying to access files on my laptop through on my desktop, I cant open any anything, even I shared the entire drive, wont work. Tried to disable any firewall on my router, remove passwords on both computers, ad-hoc it, disable AV's on both machines, change ownership, changed settings on Network & Sharing Centre & use wireless as a medium and none of it worked so far. Any help will be highly appreciated.

    Sincerely Regards,

    Bill

  • VG

    ^^ I can only suggest to take ownership and full control over files/folders:

    http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-file-or-folder-manually-in-windows/

  • any way to create a backup of external hard drive??

  • VG

    ^^ What exact backup do you want to create? You can manually copy the whole drive to another drive. Or you can try disk image creating programs.

  • What is Windows 10 redstone ?

  • VG

    ^^ Redstone is the development branch name of Microsoft which is used to deliver Windows 10 builds. The recently released Windows 10 Anniversary Update is also known as Windows 10 Redstone 1 build.

  • I have followed the instructions to remove Windows 10 Apps. The process worked flawlessly. However, I have tried to restore back to original names. Although the files/folders are being renamed to original names their function is not restored. I have verified this by installing 3 separate times and the same results. What am I missing?

  • VG

    ^^ Which folder did you rename? Also did you try a restart?

  • my system is automatically restart while using it, why is that?

  • VG

    ^^ It seems a hardware problem to me. It might be an issue related to hard disk, RAM or heating. You should ask a computer technician to check your computer hardware.

  • What is the best antivirus for windows 10?

  • VG

    ^^ If you want a paid one, then NOD32 and Kaspersky are good. If you want free one, then you can try avast!, AVG or avira.

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