[Fix] “There was a Problem Sending the Command to the Program” Error Message in Windows

Since a few days I was facing this strange problem. I was trying to open a Microsoft Excel 2013 file (.xlsx) in Windows 8.1 but whenever I tried to open it, I received following error message:

There was a problem sending the command to the program.

There_Was_Problem_Sending_Command_To_Program.png

There was no problem in the file. Also the error message was coming only once. After clicking on the OK button and trying to open the file again, it opened without any problem. It was happening each time I started my computer.

I searched and found various solutions for this problem. So today in this tutorial, I'm going to share all possible solutions to fix this irritating issue. I hope it'll come handy for some people.

PROBLEM DESCRIPTION:

When you try to open a Microsoft Office file such as a Word document, Excel spreadsheet, Access database file, etc, you receive following error messages:

There was a problem sending the command to the program.

OR

Windows cannot find the file, Make sure you typed the name correctly, and then try again.

OR

Cannot find the file (or one of its components). Make sure the path and filename are correct and that all required libraries are available.

After getting the error message, following things might happen:

CASE 1: The error message is shown only once and you'll be able to open the file in second attempt.

CASE 2: The error message is shown each time you try to open the file.

PROBLEM REASON:

According to Microsoft KB article, this problem occurs due to Dynamic Data Exchange (DDE) feature. DDE is a type of communication protocols which is used by Windows to open certain filetypes which require this protocol for communication between source and target programs.

DDE mechanism is used to prevent unnecessary opening of multiple instances of a program if one instance of that program is already running in background. So basically DDE helps Windows in saving computer resources so that you get better performance from your computer.

Now lets talk about our problem! The above mentioned error message appears when Windows sends DDE command to MS Office application but Windows fails to connect with the application, thus it shows the error message in return.

PROBLEM SOLUTION:

We talked about 2 cases above! If CASE 1 is applicable to you i.e. you receive the error message only once and then you are able to open the file, you can ignore this problem. Nothing bad is going to happen with your computer.

But if CASE 2 is applicable to you and you are not able to open the file, then you can try following solutions:

SOLUTION 1:

1. Open the Microsoft Office program and open its Options window. Click on Office ORB or FILE menu present in the ribbon and then click on Options.

2. Now go to Advanced tab and scroll down to bottom. You'll find "Ignore other applications that use Dynamic Data Exchange (DDE)" option present in General section.

Ignore_Dynamic_Data_Exchange_DDE_Option.png

3. Make sure its unchecked. If its enabled in your system, disable it by unchecking the checkbox.

4. Apply changes and restart Office program. It should fix the problem.

PS: If the option is not enabled, first enable the option and then restart the Office program. Now again disable the option and then again restart the Office program. It should fix the problem.

SOLUTION 2:

If the above mentioned solution doesn't work for you, try following method. Basically we are going to re-associate Office program as default application to open the filetype:

1. Right-click on the Office file and select "Open with" option.

Microsoft_Excel_Spreadsheet_Open_With_Option.png

2. If you are using Windows 7 or earlier Windows versions, click on Browse button.

If you are using Windows 8 or later, click on More Options link and then click on "Look for another app on this PC" option.

3. Now go to "C:\Program Files\Microsoft Office\Office..." folder in Browse dialog box and select the correct EXE file. For example, if you are trying to open .xlsx file, select EXCEL.EXE file. If you are trying to open .docx file, select WINWORD.EXE file.

Make sure "Always use this application for this file type" or similar option is enabled in Open with window.

4. That's it. It should fix the problem.

SOLUTION 3:

Sometimes this error message occurs when "Run as administrator" option is enabled for the program. You can fix it using following steps:

1. Open Start Menu or Start Screen and look for the Office program shortcut which is causing this problem such as Word, Excel, etc.

2. Once you find the shortcut, right-click on it and select Properties option.

PS: If you can't find the Properties option, first select "Open file location" option from the context menu. It'll open a new window. Now again right-click on the Office program shortcut present in the new window and now you'll get Properties option.

3. Now go to Compatibility tab and uncheck/disable all given options specially "Run this program as administrator".

Program_Shortcut_Compatibility_Settings.png

4. Apply changes and it should solve the problem.

SOLUTION 4:

You can also try to delete "Data" key from Registry to fix this issue. This key stores basic settings related to window size, position and toolbars. If you delete the key, it'll reappear as soon as you launch Office program. So there is no harm in deleting this key from Registry.

To delete the key, follow these simple steps:

1. Press WIN+R keys together to launch RUN dialog box. Now type regedit in RUN and press Enter. It'll open Registry Editor.

2. Now go to following key:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office

3. Under this key, you'll find sub-keys with the name 10.0, 11.0, 12.0, etc depending upon which Office suite version is installed in your computer.

Expand the 10.0 or other number key and you'll see keys with the name Word, Excel, Access, etc.

4. Expand the key associated to the program which is causing problems. For example, if Microsoft Word is causing problems, expand Word key and you'll see Data key under it.

5. Select Data key and press Delete key to delete it.

That's it. Re-launch Office program and now it should work without any problem.

SOLUTION 5:

You can also try to repair Microsoft Office suite with the help of following steps:

1. Open Control Panel and click on Programs and Features icon.

2. Now click on Microsoft Office entry present in the list and click on "Change" button.

3. Now select "Repair" option and click on "Continue" button.

It'll repair Microsoft Office files and settings and it should fix the problem.

SOLUTION 6:

A few readers have reported that a 3rd party software "AVG PC TuneUp" can also cause this issue. So if you are also facing this problem and you have "AVG PC TuneUp" software installed in your computer, try to uninstall it. It may also fix the issue.

According to our reader "David 963", AVG PC Tune-up disabled Microsoft Office from starting until the the program started and therefore would not open an individual worksheet or document until the actual program was opened. He didn't uninstall AVG PC TuneUp but he opened the program and went to the "Optimize" tab and clicked "Disable Programs" option. Then he enabled Microsoft Office suite.





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Posted in: Microsoft Office, Troubleshooting, Windows 7, Windows 8 / 8.1, Windows Vista, Windows XP


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Comments

  • Really nice tip

  • Thanks for letting me know, i appreciate it. This information helps me a lot.

  • thanks a lot.. :)

  • Brilliant - nice tip. Thanks.

  • Thanks !!! Its working well ....

  • Perfect! The unchecking worked for me! Thanks for publishing such easy to follow instructions.

  • Thanks !!!! it really works

  • The problem solved by using your instructions.
    You save my life!
    Thank you very much.

  • Thank you...it worked

  • wow! it worked, Thanks

  • Thanks in millions

  • Thanks!!!

  • I tried all options and none of them worked
    after i click ok on error message and leave exel open i can open file

  • Hey, Solution 1 worked for me thanks! I must say i couldn't open the file when i clicked on it out of excel, but if i opened excel and looked for the file, it did open. Anyway, solution 1 worked!

  • You are a lifesaver whoever u are. I had to use solution 4

  • You have no idea, how useful this post was me. I am finally able to open a very important file. You are a life saver VG.

  • Thanks for the clear instructions.

    I am on Win 8.1 with Office 2013

    MS "Fixit" did not work nor did their fix it yourself solution.

    I would get the error message but Excel would open and a read only version of the (any) file with some weird file name would open too.

    Solution 1 above did not work either (same as MS do it yourself) and DDE was not ticked to start with.

    Solution 2 worked a treat (and sped up the opening process too!)

    I also used Solution 3 to re-associate all other office file types too.

    Thanks again for your time!
    .

  • Thanks a lot for the solution. It was of great help.

  • I tried all of the above solutions and none worked. Eventuallly I found a solution that worked for me involving changing the registry values below. Thanks to the Microsoft IT pros.

    1. To begin, we go to the registry. Click START, and in the RUN command line type REGEDIT and hit ENTER or click OK. This will start the registry editor.

    2. Navigate to the following key: HKEY_CLASSES_ROOT\Excel.Sheet.8\Shell\Open\Command

    3. Double click on the (Default) instance over to the right. Right now this probably says something like:

    If you have Office 2007 installed:

    C:\Program Files\Microsoft Office\Office12\EXCEL.EXE /dde

    Or, if you have Office 2010 installed

    C:\Program Files\Microsoft Office\Office14\EXCEL.EXE /dde

    Change this value to:

    C:\Program Files\Microsoft Office\Office12\EXCEL.EXE /e "%1"

    for Office 2007 and for Office 2010 change it to:

    C:\Program Files\Microsoft Office\Office14\EXCEL.EXE /e "%1"

    4. Navigate to the following key: HKEY_CLASSES_ROOT\Excel.Sheet.12\Shell\Open\Command

    Again, double click the (Default) entry to the right and change

    C:\Program Files\Microsoft Office\Office12\EXCEL.EXE /dde

    to

    C:\Program Files\Microsoft Office\Office12\EXCEL.EXE /e "%1"

    When you exit the registry this should be all you need to do. Each time you double click on your Excel shortcut or type excel.exe in the command line a new instance of Excel is launched with the default spreadsheet.

  • Thanks

  • THANK YOU SIR..

  • Perfect Solution!! Thankyou.

  • Thanks!!Its worked

  • Thank you for the clear instructions.
    Solution 1 worked for me.

  • Thanks a bunch for solution 1, thought I'd lost everything I'd done
    Cheers

  • Thanks it is working

  • tanx much
    really works helps me lot

  • Hi,
    Would it be possible to leave "Ignore other applications that use Dynamic Data Exchange (DDE)" checked without this error "There was a problem sending the command to the program" thing?
    I am working on project right now and my project requires this DDE to be ignored but I keep on getting this "There was a problem sending the command to the program" error.
    Thanks in advance!

  • The first solution works for me. Thank you very much

  • I have the same error in an external program, they also have key in h_key_classes_root the external application- shell, command: took out the dde and replace with e/ "%1" but still get the error, any reason why i get the error in other softwares outside of microsoft?

  • Thank for the fix (solution 1). My excel started that tonight after a mysterious reboot. I had just updated iCloud and when the reboot completed iCloud was unresponsive.

  • Solution No. 3
    Repair Microsoft Office worked big time for me.
    Thank you for your kind help.
    Keep it up.

  • Hey thanks heaps! The Solution 3 option worked like a charm!
    I was getting really frustrated!!
    Cheers
    Doug

  • Thanks its work.

  • Thank you very much for this support.

  • Solution 2 worked for me. Note that this occurred after I cloned my HHD drive to an SSD. I may try Solution 3 if this occurs again.

    Thanks!

  • Very good! Thank you, it works.

  • Thanks a lot! You saved my day...

  • My problem was with Word Document, everything else worked fine, but here is the easy fix - -

    Go to the Start Menu > go to Microsoft Word> Right Click> go to Properties > Compatibility> Uncheck 'Run as Administrator'> Click Apply ........ Done and it will work.

  • thanks a lot ,

  • Thanks for that. Solution 1 worked for me

  • Thanks,
    Solutions 1 have sorted our my problem...cheers

  • Thanks a lot ,I have sorted out my problem

  • thx its works

  • at first 3rd option work for me, but now facing the same issue, getting same error. help me to resolve this.

  • SOLUTION 1 work for me, thanks a lot!!!!!

  • Solution#2 work at me..Thnx a lot!!!

  • Solution 1 worked for me, you are a saint!

  • Nice tip... solution 1 is worked.... thanks a lot

  • This worked great. Thanks for posting

  • solution#2 is work for my case.
    thanks for sharing!

  • tks a lot for this!

  • Thanks a lot ,
    I had second scenario, I was getting irritated by the that alert prompt.
    your solution worked .

  • great share...
    thanks a lot...

  • Thank you! This worked.

  • goooddd.. thanks

  • None of the solutions worked for me. Nor did the registry fix posted by Phil in the comments. (Excel 2010).

  • Microsoft's automated FixIt solution did not work, but Solution2 did. Thank you!

  • Solutions 1-3 didn't work for me.

    Phil's registry modification did result in Excel files actually opening, but the error message still pops up as well.

  • thank you so much its works....

  • Thanks Solution 1 is worked

  • Solution one worked. Thanks mate.

  • Thanks Boss, thonk u sooo much

  • Thanks a lot for providing solution.

  • i got this problem in Autodesk product "Revit Architecture 2011". how can i fix it? Please give me suggestions

  • It works! thank you!

  • Thanks alot, this solution worked great and helped out me to get rid of this problem

  • Perfect!!!!!!!!!! worked with thefirst step :) been giving me a headache for days. Thanks for the tip!

  • YAY - bingo...great ! Thanks very much the unchecking worked for me.

  • Solution 1 : Worked Perfectly :-).............. much appreciated

  • Our problem was solved first solution. Thank you.

  • Thank's Sir
    Unchecked worked for me

  • thank u so much for solution problem in excel is now solved .,.,.,.,.,

  • thanks for solution 1

  • Case 2 Solution 1 worked like a charm. Thanks

  • Tried everything. The only thing that worked was

    Go to the Start Menu > go to Microsoft Word> Right Click> go to Properties > Compatibility> Uncheck 'Run as Administrator'> Click Apply

    Thanks JAZZMAN

  • Thank you for solving this problem, unchecking "Ignore other applications that use Dynamic Data Exchange (DDE)" worked for me.

  • Thanks a lot. This is very helpful.

  • Thank you for working on the problem, For such problem I do apply every solution but still my problem exit.

  • This was helpful. Many thanks

  • Unfortunately, ive already done most fixes with this problem and it didnt fix mine, must probably have a unique issue here.

  • Thanks a lot!!! it worked me like a magic!!

  • THANk you
    god bless you

  • Thank you very much it really helped

  • Thanks Man, it works for me also, the 1solution is amazing

  • Thank you so much !

  • I had this frustrating error on a Windows 7 machine. I had tried all of the suggestions above and none of them worked. What DID work and was very easy to do was to do something that is counter intuitive.

    1. In the offending program (Excel 2013 in my case) go to Options -> Advanced, then scroll down to find the entry for "ignore other applications that use Dynamic Data Exchange" and check the box if it is unchecked.
    2. Close and re-open the program. You can reopen by double clicking on the file you wanted to open. The message "There was a problem sending the command to the program" appears but this time, it's expected. Right?
    3. Close this dialog and go into the program options and advanced, as in step 1.
    4. This time, scroll down to the entry for "ignore other applications..." and UNCHECK the box.
    5. Exit the program (e.g. Excel)
    6. Double click on the file that would not open and it should work. It did for me.

    Hope that helps someone else.

  • thank you

  • THANK YOU ....THANK YOU ....THANK YOU

  • Dan - thanks so much! That worked & was a simple fix.

  • Awesome !!!!!!!!!!

  • Changed compatibility settings on Excel start up properties - took out all ticks and Apply.
    Solved immediately.
    In my case a tick was in the run the program in compatibility mode with Windows XP - don't know how or why I had done that; but there you are!

  • I love you, man!

  • Thank you, you are awesome !

  • it help me a lot thank you so much

  • Solution 1 worked for me. Thank you heaps! :)

  • The Solution 1 worked... Thanks

  • Thanks Solution#1 worked for me.

  • Thanks for your solution. I fixed using solution #1.
    Is there any other problem for using this solution?
    Thanks in advance..

  • Great! Solution 1 worked

  • Great dudes. 1 solution did work for me...

  • Thank you thank you thank you. The other day I had a file open in Excel and tried to open it again. I didn't think it was a big deal because when this happens on another computer I use I get a message saying it is already open. However, the problem started right after that. Option #2 worked perfectly for me (first option). I would never have figured this out in a million years....probably two million.

  • thanks for the fix my problem thanku u verry much

  • worked first SOLUTION 1:

    Thanks

  • very very thanks

  • Thanks, it resolved my issue.

  • Thanks

    The Jazzman

    My problem was same and i got the solution ...........................

    Go to the Start Menu > go to Microsoft Word> Right Click> go to Properties > Compatibility> Uncheck 'Run as Administrator'> Click Apply ........ Done and it will work.

  • thank you... your 1st tips works for me! thank god now i can open my files again :)
    thanks again!

  • Thanks, its working now

  • Thanks a lot dear, the first option clicked like anything.

  • Thank you so much for the fix! Cheers!

  • Thanks. a ... lot.. it was an issue cribbing me for a long time and tried various and left it. Now just retried with these solutions and at last soln 3 worked for me.

  • Thank you very much.. sooo nice

  • You absolutely rock. This one has been dogging me, and some of my students for a while. After doing an Office repair, my original issue of it silently not opening Excel spreadsheets that were double clicked on became the issue you described. Your solution then fixed that. Thanks again!

  • thanks it worked

  • Dear all!
    That is right and actually can fix that problem.
    Thank.

  • Bump this link to the top of google search! The clearest explanation

  • ok this is my problem # 3 work great for me, but after that i cannot save any file. it said Microsoft excel cannot access the file .... There are several possible reasons:
    The file name or path does not exist.
    The file is being used by another program
    The workbook you are trying to save has the same same as a currently work book.

    i change the name in save as but then it tell me you don't have permission to save in this location contact the administrator. i am the administrator. please what i can do. I s getting really annoying

  • Thanks a lot.

    It worked! :)

  • Thank to Phil
    This instruction with HKEY_CLASSES_ROOT\Excel.Sheet.8\Shell\Open\Command
    fixed my problem

  • Thanks for solution.

  • Ya. Great its working now.

  • Thanks for the solution....

  • Thanks! Your solution worked for me and saved me a lot of time!

  • Thanks a lot. This is very helpful.

  • Nice one. Thank you. The Registry fix did it for me.

    Top man. Thanks

  • Thank u so much :) Very Helpful

  • Thank you! Thank you! And very well written/easy to follow.

  • Thank you. It was useful.

  • Thanks! Problem resolved

  • Thanx thnx thnx a lot.. loving it...

  • Thank you, I can't believe I put up with that for so long. Unchecking the box worked for me

  • Solution Resolved in Office 2007.
    Found Same Options in Ms Office 2007

    Thanks for Providing. Solutions.
    Dated : 08/AUG/2015.

  • Awesome!! The first option (in MS Word Options) wasn't available for me but the second option worked perfectly! Thank you so much!

  • Hey !!
    Excellent solutions!!

  • It is working.... after doing this my excel is working properly.

  • Solution #1 - worked at once. Thank you!

  • I Finally open both "Properties" (Excel and Word, from the start menu) and compare the options....I had marked the option "Run this program in compatibility mode for" in the "Compatibility" box, I uncheked and that was it....Thanks for the hint!

  • Perfect - thanks a lot for sharing

  • Solution - 3 worked for me..... Thanks Bro'

  • Thank you. Now it works.

  • Thank you

  • Thanks you! Option 2 worked for me.

  • Solution - 3 worked. After reinstalling, repairing, reactivating, and trying other fixes, who would have thought. Thank you very much.

  • Thanks you! Option 1 worked for me.

  • Thanks so much for this ! Option 2 worked a treat ! Much appreciated

  • For Microsoft Word, you can try deleting a registry key that’s just used to store some options and preferences and won’t harm anything if deleted. It’s the Word Data registry key and it has been known to cause problems on occasions. If you delete it, it will be recreated when you open Word again the next time.

    Word 2002 – HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data

    Word 2003 – HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data

    Word 2007 – HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data

    Word 2010 – HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data

  • Option 2 was perfect to me!

  • Thanx thnx thnx a lot.. loving it...

  • Thanks. I used the easiest solution (5) and it worked like a charm.

  • You're awesome. Thanks. :)

  • This article really helped me! Thanks !!
    Very good information.

  • Thanks for this great post! We are running Office 2010 on Windows 7.
    The one that finally worked for me involved solution #1, "Ignore other applications that use dynamic data exchange (DDE)”. Except in my case it was already unchecked, so I checked it on. And that finally fixed it,

  • Hello sir, your first option solved my problem, thanks for your valuable problem solution Tips

  • Thanks it's work.
    Mohit

  • Sir thank you ,option one worked for me..

  • Thanks a lot for this self help guide. The method 1 worked for me for Microsoft office 2007 on windows 7

  • THANK YOU! You saved me some major headaches. Option 2 worked for me. You're a life saver :) Thanks.

  • Thank you very much, case 2 solution 1 worked for me. It was very irritating to have to open the program then go hunting for the file.

  • thanks. it solved the problem! thanks very much !!

  • Pin point solution. Thanks

  • It is really very helpful and useful for every one. I am so happy for the solution of my excel problem.

  • I have been trying to sort this out for days... Opening an Excel file from explorer or an email attachment would produce this error, yet when I saved the file or opened it from within Excel it was fine.

    I had read lots of reasons on Microsofts own website but it was only here that I found the real solution. - A few days ago whilst trying to sort out another issue with Excel 2016, I ticked the box to run as administrator (solution 3 above) - After all, running a program as administrator must be the best... Clearly not.

    Many thanks for listing this solution

  • Thanks for the tips, have been having this problem for a while. Super Dooper.

  • You just saved my butt with the president of the company. Thank you!

  • hi dear
    thank a lot
    solution 1 was resolved my problem
    have a fun

  • Thnk u sir for solutions

  • Thanks a lot.

  • Thanks a lot! I really appreciate this helpful tips.

  • *these I mean.

  • Thanks a million!

  • Solution 1 worked for me! Thank you!

  • solution 1 is the best one thank u

  • First solution worked.. Thanks

  • Great! Solution 3 worked for me after months of frustration. This was the only site that featured this particular option.

  • This was very helpful, I was getting really frustrated, thank u for coming to my rescue xx

  • well,it worked for me,thanks

  • Brilliant !! Thanks it solves the problem.

  • it works, thx.

  • Thanks

  • many thanks, brilliant fix

  • You have saved my sanity! Thank you!

  • its work , thanks

    "SOLUTION 1:

    1. Open the Microsoft Office program and open its Options window. Click on Office ORB or FILE menu present in the ribbon and then click on Options.

    2. Now go to Advanced tab and scroll down to bottom. You'll find "Ignore other applications that use Dynamic Data Exchange (DDE)" option present in General section.

  • THIS WORKED FOR ME!! THANK YOU FOR THE CLEAR STEP BY STEP EXPLANATION.

  • AWWWWWWWsome it worked

  • Absolutely brilliant. Saved my 74 year old brain a lot of cells.

  • Thanks a lot

  • Had the issue "cannot double click to open excel files" on Win 10 with Office 13 (Recently removed office 10 as well to complicate things - was running both).

    The control panel option worked beautifully.

    Thanks for that (Wish I found this before doing explorer, office options, and almost doing regedit) :)

    easy 2 second fix (with usual 5 minute wait for repair to run) !!!! :)

  • Excellent, Thank You

  • Thank you so much!!! It really works! I thought its just a VIRUS. :) :-p

  • THIS WORKED FOR ME!! THANK YOU FOR THE CLEAR STEP BY STEP EXPLANATION.

  • Solution 3 works for me. Thanks.

  • it works, thank you!!

  • Thank you. The DDE tip fixed my issue.

    Thanks.

  • Thank you, it fixed my problem quickly

  • Worked like a charm

  • Thanks a lot...Solution #3 works for me ;)

  • I converted from win 7 to win 10 and couldn't open my excel spreadsheets. Found your instructions and went thru the options until "uncheck run as administrator" worked for me. Your directions to find the possible problem locations were excellent! Thanks for having the resolve to make your experience available to others!

  • Excellent, Thank You
    i follow solution 1 and solve problem

  • Thanks, unchecking running as administrator solved for me

  • I had the same problem and tried all the examples above and nothing helped.

    What worked for me was removing my AVG PCTune-up program I installed a few weeks back. As soon as I removed it all my MS-Office products starting working fine without that annoying error message.

    The strange thing is I did not have this issue when I installed the Tune-up program. Only after installing the latest Windows 10 updates. It appears that AVG does not come out with a new patch/update fast enough to keep up with Microsoft Windows 10 updates or Microsoft doesn't take into account how their updates will affect AVG PCTune-up. Either way removing the AVG PCTune-up program instantly fixed my problem.

  • Excellent sir ji.., Thank You
    i follow solution 1 and solve problem

  • Thank you my problem is fixed! i searched all around for solution! i couldnt find! it works!

  • Thank you very much .
    I Unchecked the DDE and it works.

  • ¡Excelente! La solucioné con la opción 1. ¡Muchísimas gracias! Tanto tiempo pasando trabajo.

  • Thanks a mill! Unchecked and now i can use excel as normal. x

  • Thank you. After unchecking the DDE it works.

  • Bull S**t Microsoft KB,

    This is the way solutions should be provided , Solution 3 worked for me

  • Nothing Worked even repair on ultimate, I cant get past the run box to get to registry editor, I checked the system it says windows is activated. 50% of my icons on the screen have changed to the word icon even chrome, I cannot get to restore point. I cannot reactivate windows 7 ultimate because of the error msg. My HP Slimline Desktop computer was working perfectly on Monday until the updates finished downloading then Zilch nothing I cant even delete the suspect downloads because of;
    ''there-was-a-problem-sending-the-command-to-the-program''

    regards
    John

  • Nice job! Thank you

  • Your solutions were so long, complex and beyond me, that I just tried removing the laptop battery for 10 seconds and restarting, and the problem disappeared. Thanks for leading me to a solution!

  • Solution 1 worked like a charm for me! Thanks!

  • Thanks. I've had this problem on two laptops for years. Kicking myself for not finding this solution long ago.

  • Thanks to John Nichols for his tip about AVG Tune-up, none of the other four worked for me. AVG Tune-up had disabled Microsoft Office from starting until the the programme started and therefore would not open an individual worksheet or document until the actual program was open. I did not have to uninstall AVG but merely opened Tune-up went to the "Optimize" tab and clicked "Disable programs" then enabled Microsoft Office Enterprise 2007. Both Word and Excel now open Docs and Spreadsheets just by clicking on the named file found in a search or pinned to my desktop.

    Thanks again John N you are a star!!

  • Thanks a lot. It resolved the issue in a minute :-)

  • 21 Feb 2016. After installing Windows 10 a month ago and becoming frustrated not being able to open my documents, and after trying various suggestions from friends and online, your Solution No.3 worked for me. Thank you so much. If only Microsoft could give such clear, relevant solutions .......

  • Thanks John and David 963!!!! I've tried all the tips and nothing, nothing worked. But the tip of uninstalling AVG PC Tuneup Utilities worked instantly!!! I'll try to reinstall or modify it also (Office wasn't in the deactivated list tho). Thanks a lot!!!

  • This error could also occur if you're running a program called True X-mouse. Turn it off and it also fixes this issue.

  • Thanks a lot

  • Bingo! Solution #1 did it for me with the blank Excel file problem. That was the most annoying problem I couldn't fix for several months. You did it!!! Thanks.

  • I just installed Windows 10 - running MS Office 2007 Professional - tried all solutions above but none worked - finally went to C:\Program Files (x86)\Microsoft Office\Office12 and scrolled down to WINWORD.EXE - right button clicked to get Properties - chose Compatibility tab - clicked on button at the bottom to change settings for all users - unchecked Run this program as an administrator - clicked Apply - backed out - and (Praise the Lord) the pain the butt problem went away

  • Thanks a lot

  • Thank you for the brief and effective description of the solution.

  • great help.. thanx

  • Thank you so much!

  • I had Office 2010 and Office 2007 both installed on my windows 7 netbook. Office 2010 came with my netbook but I never activated it. When I uninstalled Office 2010 everything began working normal and faster.

  • Thanks...
    Its Working..(Y)

  • Solution one worked a treat! Many thanks from the happy folks at Xanda

  • nice work ,,,,,,,,,,,,,,,,,,,,, Thnxx

  • I faced the problem named in number 2 but through option two i solved it

  • Very good solution. First solution works greatly.

  • None of the above worked for me because the application won't even launch. I see the hourglass for few second and nothing happens.
    I resolved the issue though, (got a clue from this post, thanks for that), by running compatibility check and accepting the recommended fix.

  • Thanks. Solution 1 worked for me.

  • Thank you very much for the guide. Solution 1 helped me in this case. Have a great time. Cheers

  • You saved the day! Thank you!!

  • Awesome ! I had a problem with my Excel 2012 and Solution 2 was the fix. Cheers !

  • thanks a lot

  • great help! thanks!

  • Solution #3 worked great for me running 2000Excel on Windows 7.

  • thank you finally an answer to this... it was frustrating to read hundreds of "solutions" that did not work, this finally did... so simple yet so anoying..

    again, thank you

  • Tried everything 2x and several items from technet forums... nothing working.
    The excel works - fine - it is the Word that is not..
    user starts up machine... clicks on an existing word document
    gets the error

    both in safe mode mode and regular....
    any other ideas..???
    Thank you..

  • Thanks!

  • Phil,

    Your registry fixes did the trick for me!! THANK YOU!!!

    Really, thanks times 100!! I tried all kinds of other options and nothing worked until that!

  • Man, great job! You have just helped me a lot! Thank you!

  • thank a lot!
    u save the day

  • Excel had this error on my computer and none of the tips worked. Finally I cleared the list of trusted files and that fixed it.

  • Thank you! Very clear instructions and my Excel is working great now. You saved the day!!

  • Thank you so much!The second solution worked.

  • gracias, funcionó la primera solución

  • Great solution. thanks

  • Awesome! Solution 1 worked, thank you!! Very clear. Perfect.

  • Been struggling with this issue for 2 to 3 weeks and tried everything... finally the 'run as administrator' (solution #3) worked for me... thank you SO SOOOOO much!!

  • thank you! it was a big help for me! kuddos!

  • Thank you. A great help...

  • Thanks a lot

  • thank you sir, the solution 1 resolved my problem.... big thanks to you.

  • option 1 worked for me without any issue, thanks a lot

  • Thanks alot

    Solution 1 works fine for me

  • Disabling Dynamic Data Exchange worked.

  • If you push the limits of your computer you can encounter this problem. Another symptom is that copy and paste do not work well.
    The fix is to go to task manager and kill explorer.exe and then restart it.
    Task Manager fixes many things.

  • Thank you, you saved me the agony of calling the help desk.

  • yes it is working fine.thanks a lot

  • thanks. it helped

  • Thanks a lot....

    Today i just tried with the solution provided in this article and it started working. Nice work keep it up..thanks

  • Thanks you very much.
    Its helped

  • Thank you, I got the problem solved with the solution one.

  • Thank you sir, the Solution 2 worked as a charm for me!!

  • Thank you very much..This solved my issue..Thanks

  • THANK YOU, DON! Your solution is what worked for me. I appreciate it!!!!!!!!!!!!!

  • On Point!
    Step 1 worked just fine for me.
    Thanks.

  • Thanks a lot....

    Today i just tried with the solution provided in this article and it started working. Nice work keep it up..thanks

  • Thanks mate,
    Had Error 2. Worked a treat. Was driving me mad!

  • Thanks It worked

  • I was trying for the past 1 month with different option to get rid of this error, but finally it worked out after uninstalling AVG PC Tuneup. Thanks a lot

  • I noticed this strange behavior after a Microsoft product update.
    Option 2 worked for me.
    Thanks
    d

  • thank you very much solution 1 work for me,

  • Thanks so much. The first option just worked fine for me.

  • thank you so much for your help to fix the error message. the second option works very well
    thank you

  • Thanks a bunch, worked :)

  • thanks dear . very good

  • Thank you, I got the problem solved with the solution one.

  • Thanxxxx a lot . it works . remarkable information.

  • Solution 3 worked for me. Thanks for the information. You are a lifesaver; I was at the point of tearing my hair out.

  • Thanks a lot for your valuable support. Really appreciate it....

  • Thanks so much. Solution 2 worked for me. Amazing!!

  • !! Thanks a lot Team. At last i could solve it with solution 6.

  • Hey, my problem still persist, my microsoft Word still experiences the error.

    What's more, now, i cannot even use my printer to print pdf files, it just hangs there, loading for over 10 minutes, and still loading.

  • Thanks. Solution number 2 worked for me.

  • Solution 1 worked for me, thank you so much!

    Was driving me crazy and didn't have time to download "fix" and run some suspicious software against my computer drive.

    Much appreciated!!

  • Thanks.. solution 3 worked fine

  • thank u so much

  • thanks you so much

  • Solution 1 worked for me .. Thank you for detail solution. I was facing this problem since a long time.. but dint try to google.. Link really helps

  • Solution 1 worked like a charm!! Thank you so much!

  • Sadly, none of these options worked for me.

    I suffer from case 2 where I get the error every time. I tried every solution here, and in the ones that required unchecking certain options, mine were never checked to begin with. And I DID try the suggestion of enabling them, restarting, disabling them and restarting again, but it made no difference.

    Also I am not running AVG PC TuneUp.

  • hi
    Thanks so much

  • Thank you so much.
    Appreciate it.

  • Solution 3 worked for me! tnx!

  • Thanks for useful solutions.

    In addition to all above, in case of having AVG PC Tuneup, users do not need to uninstall the software to solve the problem.

    The Problem is normally initiated after AVG PC Tuneup update whenever the user has deactivated the Microsoft Office Enterprise.

    The problem can be solved by using same application "AVG Program Deactivaotr". Users just need to rerun the deactivator software and toggle the Microsoft Office Enterprise status in this application. If it is enabled, disable and enable it again and if it is disabled, enable and disable the status. This should solve the problem.

  • Thanks so much.Solution 2 worked.Awesome forum

  • Thanks for the tips. I was really facing issues with opening the excel file. Solution 1 worked in solved the problem.

  • Thanks. Option 3 has resolved my problem of difficulty in opening Word 2007 document. I
    was struggling for the past two weeks and tried many solutions suggested in the web without any result.
    I am facing this issue for the second time. I wonder what could be the root cause for this malfunctioning of Office program when everything was fine all these days.
    Best Regards
    R Ethiraj

  • Solution 1 Worked for me.. Thanks so much ...

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